Accessibility Advisory Committee (FAAC) - 13 Feb 2017 - Agenda

Published February 13, 2017

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Body: Council Type: Agenda Meeting: Regular Date: February 13, 2017 Collection: Council Agendas Municipality: Frontenac County

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Joint Frontenac Accessibility Advisory Committee Monday, February 13, 2017 – 10:00 a.m. Township of South Frontenac Council Chamber 4432 George St, Sydenham, ON

AGENDA Page 1.

Call to Order

Adoption of the Agenda a) That the agenda for the February 13, 2017 meeting of the Joint Frontenac Accessibility Advisory Committee be approved.

Disclosure of Pecuniary Interest and General Nature Thereof

Adoption of Minutes a) Minutes of Meeting held November 22, 2016

3-5

That the minutes of the Joint Frontenac Accessibility Advisory Committee meeting held November 22, 2016 be adopted.

6 - 158

Deputations and/or Presentations

Accessibility Advisory Committee Work Plan a) 2017-025 Frontenac Accessibility Advisory Committee 4th Quarter Update Report This report is for information purposes.

159 - 160

2017-026 Frontenac Accessibility Advisory Committee Review of Duties of the Accessibility Advisory Committee Be It Resolved That the agenda template for the Frontenac Accessibility Advisory Committee be amended to include the heading “Reports from Committee Members”.

161 - 168

2017-027 Frontenac Accessibility Advisory Committee Review of the International Day of Persons with Disabilities Access

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Page Award That the presentation of the International Day of Persons with Disabilities Access Award be presented at the annual Warden’s Reception which takes place during the fall; And Further That the County of Frontenac International Day of Persons with Disabilities Access Award Selection criteria and nominations form be amended to reflect these changes. 7.

Communications

Other Business

Next Meeting

Adjournment

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AGENDA ITEM #a)

Joint Accessibility Advisory Committee Meeting Minutes November 22, 2016 A meeting of the Frontenac Joint Accessibility Advisory Committee (FAAC) was held at the Township of South Frontenac Council Chamber, 4432 George Street, Sydenham on Tuesday, November 22, 2016 at 10:00 AM Present:

Neil Allen, Community Representative, South Frontenac, Chair Ed Schlievert, Community Representative, North Frontenac Margaret Knott, Community Representative, Frontenac Islands Councillor Tom Dewey, Council Liaison Councillor John McDougall

Regrets

Kurt Halliday, Community Representative, Central Frontenac

Staff

Jannette Amini, County of Frontenac Sherry Corneil, Township of South Frontenac

Call to Order

The Chair called the meeting to order at 10:00 a.m. 2.

Adoption of the Agenda

Moved By: Seconded By:

Councillor Dewey Ms. Knott

That the agenda for the November 22, 2016 meeting of the Joint Frontenac Accessibility Advisory Committee be approved. Carried 3.

Disclosure of Pecuniary Interest and General Nature Thereof

There were none

Minutes of Meeting held November 22, 2016

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AGENDA ITEM #a)

Adoption of Minutes Minutes of Meeting held July 19, 2016

Moved By: Seconded By:

Councillor McDougall Councillor Dewey

That the minutes of the Joint Frontenac Accessibility Advisory Committee meeting held July 19, 2016 be adopted. Carried 5.

Deputations and/or Presentations 

Accessibility Advisory Committee Work Plan a)

2016-135 Frontenac Accessibility Advisory Committee 3rd Quarter Update Report

Ms. Amini provided an overview of the report. It was suggested that the Accessibility Report that was presented to the Townships also be provided via a Media release from the County with the hopes that the newspapers would pick it up and do a story of what is happening in the County and each of the Townships regarding accessibility. Carried b)

2016 International Day of Persons with Disabilities Access Award [Nominations to be distributed under separate cover] Moved By: Councillor Dewey Seconded By: Ms. Knott Resolved That the Bellrock Community Hall Association be selected as the 2016 recipient of the County of Frontenac International Day of Persons with Disabilities Access Award; Carried The Committee discussed the nominations and decided to honour the Bellrock Community Hall Association as the recipient of this year’s award given that this is a community group that was not required to do this; however made the time and effort to fundraise to make these improvements and ensure that the facility was open to all members of the community. Ms. Amini was asked to come back to the Committee with a report on the potential for creating 2 categories of the award, with one being a community award and the other being a corporate award. County of Frontenac Joint Accessibility Advisory Committee November 22, 2016

Minutes of Meeting held November 22, 2016

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AGENDA ITEM #a)

Ms. Amini suggested that the wording on the certificate be changed from the generic wording there now, to a paragraph of why the recipient was nominated, to which the Committee agreed. 7.

Communications From Janet Gutowski advising of available grant money through the Rick Hansen Foundation From Janet Gutowski advising of the Accessible Cities Award

Ms. Amini will investigate the criteria around the grant and the Accessible Cities Award and report back to the Committee at its next meeting. From the Accessibility Directorate of Ontario invitation to one day forum on Promoting a Culture of Accessibility and Inclusion 8.

Other Business

Next Meeting

The next meeting of the Accessibility Advisory Committee will be on Monday, February 13, 2017 at 10:00 a.m. in the Township of South Frontenac Council Chamber. 10.

Adjournment

Moved By: Seconded By:

Councillor McDougall Councillor Dewey

That the meeting hereby adjourn at Carried

County of Frontenac Joint Accessibility Advisory Committee November 22, 2016

Minutes of Meeting held November 22, 2016

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AGENDA ITEM #a)

Report 2017-025 Committee Report To:

Chair and Members of the Frontenac Accessibility Advisory Committee

From:

Jannette Amini, Manager of Legislative Services/Clerk

Date of meeting: February 13, 2017 Re:

Frontenac Accessibility Advisory Committee – 4th Quarter Update Report

Recommendation This report is for information purposes only. Background The Accessibility Advisory Committee is mandated to assist County and Township Councils in the County of Frontenac in enabling persons with disabilities to have equal access to all opportunities within the County as well as work with Council and the community at large to identify and address the needs of persons with disabilities within the community. Comment The follow is a list of accessibility updates and activities that have occurred during the fourth quarter of 2016 as well as significant updates in January 2017:

Vacancy on the Accessibility Advisory Committee The position of Representative from Community at Large is currently vacant as a result of the resignation of Ms. Francine Arsenault last fall. The County is currently advertising the vacancy on its website (click here) and social media sites (facebook, twitter), as well as advertising in the next issues of the Frontenac News and Metroland (Kingston Heritage, Frontenac Gazette). The deadline for applications is March 10th with applications going to the March 15th County Council meeting for consideration. A copy of the Application for Appointment to serve on a Committee is attached to this report as Appendix A.
Accessibility Awareness With the goal of bringing greater awareness to Accessibility #inFrontenac, this year the County issued a Media Release when it published the 2016 Accessibility Status Report on its website. Media releases are sent to all media outlets, including Frontenac News and Metroland (Kingston Heritage, Frontenac Gazette). A copy of the media release is attached to this report as Appendix B.

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AGENDA ITEM #a)

On January 12, 2017, the Frontenac News also published on its front page a picture and article on the County’s 2016 Access Award winner. A copy of the article is attached to this report as Appendix C. On January 10, 2017 an article was published in the Kingston Heritage (Metroland media) by Committee member and reporter Margaret Knott titled “Busy year ahead for Frontenac Islands”. The article outlines among other things, the various accessibility upgrades that will be taking place in Frontenac Islands in 2017. A copy of the article is attached to this report as Appendix D. 3. Accessibility Awareness Pamphlet and Material As of February 3, 2017, the County’s Community Development Officer has had meetings with new Brand Ambassadors, bringing the total to 57. The County’s new Community Development Officer is out in the community visiting businesses to promote the new Frontenac Branding and signing up Brand Ambassadors. As part of this, the CDO also provides the accessibility materials that contain information regarding what businesses need to know with respect to compliance with the AODA. A copy of the CDO report to the Community Development Advisory Committee meeting of February 6, 2017 is attached to this report as Appendix E. 4. County of Frontenac Age-Friendly Action Plan At the December 8, 2014 FAAC meeting, staff brought forward a report regarding opportunities to submit applications to help communities address the needs of an aging population through the new Age-Friendly Community Planning Grant Program. Part of Ontario’s Action Plan for Seniors, the program provides municipalities with funding to plan services and programs that help seniors live in a secure environment, enjoy good health and participate more fully in their communities. In a letter dated 20 May, 2015 from the Minister responsible for seniors, the County was advised that it had received conditional approval of up to a maximum amount of $35,000 to support its application to the Age-Friendly Community Planning Grant Program. MMM Group consultants were retained by the County to develop the action plan. An Age-Friendly Committee was formed at the beginning of the planning process. Members of the Committee included representatives from the Community Development Advisory Committee, the Accessibility Advisory Committee, as well as County and local social services staff. Two “Senior’ Expo” sessions were held in November, 2016, in North and South Frontenac Townships to provide citizens an opportunity to learn more about age-friendly communities and to provide comments using a community survey (70 respondents completed the survey). Action Plan Details: The Age-Friendly Action Plan contains recommendations to enhance or improve a number physical and social community components including: Outdoor spaces and buildings; Transportation; Frontenac County Advisory Committees – 4th Quarter Update Report February 13, 2017

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Housing; Social participation; Respect and social inclusion; Civic participation and employment Communication and information; and Community support and health services. A report is being presented to County Council at its February 15th meeting and staff are recommending that Council receive the action plan and direct staff to prepare a report for implementation of the plan. Implementation may include Official Plan policies, community improvement plan projects, and joint County-Township initiatives. It is expected that any financial investment recommendations would form part of the 2018 budget discussions. As the recommendation suggests, a successful program will require collaboration between the County, Townships, and local agency and community groups. A copy of the staff report and Age Friendly Community Action Plan being presented to County Council is attached to this report at Appendix F. 5. Rick Hansen Accessible Cities Award At the November Ms. Amini will investigate the criteria around the grant and the Accessible Cities Award and report back to the Committee at its next meeting The Award is to celebrate this good work of Municipalities across Canada that are taking a broader view of social responsibility, including planning accessibility into their built environments and encouraging their communities to be more inclusive and to showcase the best national accessibility programs among municipalities both large and small, and measure progress towards a fully accessible Canada, the Rick Hansen Foundation has created the Accessible Cities Award. The Award is a symbol to your community and district partners that your municipality cares and works to improve the quality of life for all members of our community and what municipalities are doing to be a more barrier-free and inclusive environment? Who Can Apply? Any municipality in Canada, regardless of population size, is encouraged to apply. Three winners will be chosen, acknowledging a first, second and third place. Municipalities will also be invited to nominate up to five places or spaces (public or private sector) in their city that exemplify best practices in universal access. Up to five winning places will be inducted into the Accessible Cities Circle of Excellence. Applications close, March 31, 2017. Winners will be announced in late May of 2017.

Frontenac County Advisory Committees – 4th Quarter Update Report February 13, 2017

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AGENDA ITEM #a)

Evaluation Criteria A. Accessible Cities Applications should be written clearly and wherever possible claims should be substantiated with examples, qualitative and quantitative documentation, and timeframes for actions and deliverables. Municipalities will be evaluated on their demonstrated current and longer term commitment to removing physical barriers to access in the built environment, and their demonstrated improvements to accessibility. Municipalities should take into consideration both private and public places and spaces. This includes private sector buildings (office buildings, shopping and residential complexes, etc.), public spaces (galleries, museums, community centres, parks and playgrounds, etc.), educational facilities (elementary, secondary, post-secondary, etc.), and public transportation (roads, sidewalks, public transportation systems, etc.). B. Circle of Excellence Each municipality may, at their discretion, nominate up to 5 different private or public places or spaces for evaluation of their extensive, thorough and best-in-class demonstration of accessibility in the built environment. Nominations must have been used as examples in the municipality’s submission in the Accessible Cities section. For each nomination, the companies directly involved in the vision or design and construction (architects, developers, etc.) of the building or space are to be identified. Each nomination from all municipalities will be evaluated individually and assigned a score. Specifically, municipalities will be evaluated on their responses to the following questions, with each response allowed a maximum of 450 words: A. Why have you nominated this place of space? B. Did this place or space have any particular accessibility issues to overcome or be addressed? C. What are the accessibility features? Are there features that exceed building code requirements? D. How has this place or space improved quality of life for people with disabilities as well as the general public? E. Why should this place or space be an example of best practices for others? Based on final scoring of all municipalities’ nominations, there will be up to 5 nominations inducted into the Circle of Excellence.

Given that any work done to meet this criteria would be done at the Township level, this information was forwarded to the Townships.

Frontenac County Advisory Committees – 4th Quarter Update Report February 13, 2017

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AGENDA ITEM #a)

Sustainability Implications Creating barrier-free communities through accessibility planning will enhance the County’s goal of sustainability in both the social and economic pillars of the County’s sustainability plan. As stated in Directions for Our Future, social sustainability is based on equity, diversity, connectivity, democracy and a good quality of life. It further states that economic development takes health, community, education, and environmental and social objectives into account. Financial Implications There are no direct financial implications associated with this report. Organizations, Departments and Individuals Consulted and/or Affected Eric Korhonen, Township of North Frontenac Donna Longmire, Township of Central Frontenac Sherry Corneil, Township of South Frontenac Darlene Plumley, Township of Frontenac Islands

Frontenac County Advisory Committees – 4th Quarter Update Report February 13, 2017

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AGENDA ITEM #a)

Appendix A

Corporate Policy & Procedure Manual Subject:

Approved:

Revision Date: September 18, 2013

Citizen Appointments to Boards and Committees Of County Council

September 18, 2013

Index Number A09-ADM-001 Page 3 of 4

Effective Date: November 30, 2013

Application Form Appointments to Committees

Please complete this application form in its entirety. Should this application form not be fully completed, the County of Frontenac reserves the right to reject the application. In addition, the provision of any false or misleading information on this application form will be sufficient reason for the County of Frontenac to reject the application or to terminate an appointment. Please provide the following information: Name: City: Occupation: Phone (Bus) Email address:

Address: Postal Code: Date: (Res)

Mailing Address (if different than above)

Requirements: Please  Canadian Citizen Minimum 18 Years of Age Eligible Municipal Elector in the County of Frontenac

Yes

No Please note that most appointments are for four (4) years in accordance with the term of County Council.

Name of Committee to which you are seeking appointment: (if more than one, please list in order of preference) 1 2 3

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual Subject:

Approved:

Revision Date: September 18, 2013

Citizen Appointments to Boards and Committees Of County Council

September 18, 2013

Index Number A09-ADM-001 Page 4 of 4

Effective Date: November 30, 2013

Please provide a brief summary of those elements of your education, employment history, experiences and interests which you feel should be considered in support of you application:

NOTICE OF COLLECTION/YOUR SIGNATURE Personal information, as defined in the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), is collected under the authority of the Municipal Act, 2001, and in accordance with MFIPPA. Personal information collected on this application form will be used to assist in selecting appointees for the various civic bodies and may form part of the publicly available meeting agendas and minutes. If appointed to a civic body, your personal information may also be used by County staff to conduct committee and County business. Questions regarding the collection, use, and disclosure of this personal information may be directed to Jannette Amini, Manager of Legislative Services/Clerk, 613-548-9400 ext. 302 or jamini@frontenaccounty.ca.

Date

Signature

Please submit your application to: Ms. Jannette Amini, Manager of Legislative Services/Clerk County of Frontenac 2069 Battersea Road Glenburnie, ON K0H 1S0 Fax to: 613-548-0839 E-mail to: jamini@frontenaccounty.ca

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AGENDA ITEM #a) Appendix B County of Frontenac 2069 Battersea Rd. Glenburnie, ON K0H 1S0 T: 613.548.9400 F: 613.548.8460 frontenaccounty.ca

For Immediate Release: November 25, 2016 Frontenac County published 2016 Accessibility Status Report Report includes photos of accessibility accomplishments in member municipalities Glenburnie, ON – The County of Frontenac published its 2016 Accessibility Status Report this week. The report was produced by the Frontenac Accessibility Advisory Committee (FAAC) and has the subtitle Bringing Accessibility Awareness to your Location. The 2016 Accessibility Status Report contains several colour photos with examples of increased accessibility in the County and its member municipalities. Amongst the improvements it lists the Clarendon Miller Hall, the Parham playground and ballfield and the South Frontenac Museum to name a few. “The efforts put forth by each of the County’s member municipalities ensures that persons with disabilities are able to live and participate independently in their community,” said FAAC Chair Neil Allen. “There are so many great things to be a part of, and participate in, in Frontenac County and it’s important that everyone has a chance to do so,” Allen said. In the report, the FAAC states that it provided input and recommendations for the County of Frontenac’s Age Friendly Community Action Plan and reviewed site plans for the Mountain Grove Public Library and the Township of Central Frontenac Municipal Office. Each year, the FAAC hands out the Frontenac County Access Award. Nominations for the 2016 award are currently being reviewed and the winner will be announced at the December 21 Frontenac County Council meeting in Glenburnie. The 2016 Accessibility Status Report is attached to this email and available at http://www.frontenaccounty.ca/en/corporate/accessibility.asp -30For more information contact: Marco Smits Communications Officer County of Frontenac Phone: 613-548-9400 x 305 Email: msmits@frontenaccounty.ca

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Appendix C

AGENDA ITEM #a)

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AGENDA ITEM #a) Busy year ahead for Frontenac Islands

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Appendix D

Busy year ahead for Frontenac Islands Margaret Knott Kingston Heritage | Jan 10, 2017

Frontenac Islands held their first 2017 budget meeting on Jan. 4, at which time, they confirmed the items on the long list of priorities they had arrived at before Christmas requiring budget consideration. The meeting started late due to the wild weather and the rough ferry trip that brought Deputy Mayor Nossal and Councillor Higgs to Wolfe Island. While waiting, there was an opportunity to note the steps the township is taking to meet some of the accessibility standards, and 2025 time frame laid out in the ‘AODA’ - Accessibility for Ontarians with Disabilities Act .“ A new ramp with railing has been completed beside the community hall entrance at the WI Town Hall. The ramp leads to an new entrance waiting for an accessible door, and the completion of an accessible washroom (work ongoing) also with an accessible door. The Town Hall itself will have direct access to the hall when The Wolfe |Island Historical Society presentation for their opening Speaker’s for Canada’s 150th is, very appropriately, ‘The Ladies in Sir John A.’s Life’ the work is completed. With reference to the budget the amount received from Night starring: Brian Porter as Sir John A and Renee Porter as Lady Agnes Macdonald. Both will be in costume and re-enacting Sir John A.’s difficult life during his early Canada 150 was $54,000 with matching township funds. These funds will be Kingston years and time as Canada’s First prime Minister. A power point slide show will be part of the presentation.” at the WI United Church Hall, Wed. Jan. identified as receivables in the 2017 budget. Interesting to note further 18, 7:30pm accessibility provisions in Marysville include new curb cuts, handicap spaces and the prospect of benches and picnic tables. The township anticipates that Frontenac Islands businesses and organizations are looking for ways to contribute towards improving access for persons with disabilities, as required within the timeframe, and beyond what is legislated in the AODA. Once started, council reviewed grants received in 2016 and possible future ones. It was noted that this was the last year of funding in the Arterial Roads Agreement for Howe Island. WI Early Years to be contacted regarding supplementary funding. Requiring budgetary consideration are : accessible washrooms at the WI Community centre; development of a Secondary Plan; consideration for a number of public works issues including roadside brushing, Lower Side Road culvert Howe Island; helipad relocation; a new building at the WI Transfer site; Electronic speed sign; lights (how many?) along Road 7051; higher fuel/ propane costs due to Cap and Trade. CAO Plumley introduced the inclusion of a $50 monthly electronics allowance for councillors to offset communications costs. Council proposed a budget in crease of 1.75 % to 2% overall. Staff will develop the material for the next budget meeting, scheduled for 10 am, Feb. 9th on Howe Island. 2. Lots of Goats…. Frontenac County recently announced that the County’s Economic Development Officer Richard Allen will be travelling on a trade visit to China. He will be part of a delegation, invited to do so by the Chinese company Feihe International Inc., an infant formula manufacturing company, with plans to build a $225 million processing, research and development facility in Kingston. According to Frontenac County Warden Ron Vandewal, it is important to be involved right from the beginning and aware of the opportunities the company will offer. Along with cow milk based infant formula, Feihe plans to manufacture goat milk based products, to process 75 million litres of goat milk annually, and bring 200 full time jobs to the region. “ This is a fantastic opportunity for rural areas around Kingston,” Mayor Doyle said, following the announcement. But it was the 75 million litres of goat milk that got to him. “That works out to 225,000 litres of goat milk a day. Goats are pretty small animals. If they produce 2 litres a day you need 50,000 goats while at 4 litres its 25,000. There is a real opportunity for many people to get into the business, more importantly for young people. For goat farms you don’t need to buy a cost prohibitive milk quota. There would be equipment costs for sure but nothing like quota.”. Mayor Doyle noted that Kingston Mayor Paterson is anxious that the city and the county work together as a region “as we have in the past with economic development”. The delegation to China includes Mayor Bryan Paterson, the Frontenac County’s Allen, members of KEDCO, OMAFRA, Utilities Kingston, Queen’s University and others where they will be reviewing the whole process and it requirements. Mayor Doyle said that the township will set up a public meeting with Allen following his return from China to hear about the requirements of the project. The islands are prime agricultural places close to the city, with a long history of milk production. He said “I am sure the other townships in the county will want to do the same. I see this as the best economic development opportunity that has come about in years. Its going to take many people many farms, and many goats to make it work. There are farms with big barns, lots of vacant land and perhaps opportunities for leasing,” he concluded. 3. Good News: Organic Waste Disposal to DeBruin Farms BIOGAS ORGANICS resumes at the WI Transfer site. Residents are urged to take advantage of the organic bins. Composting reduces the amount of waste to be trucked off the island.

http://www.kingstonregion.com/news-story/7059022-busy-year-ahead-for-frontenac-islands/

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2/2/2017

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AGENDA ITEM #a)

Appendix E

Report 2017-010 Committee Information Report To:

Chair and Members of the Community Development Advisory Committee

From:

Alison Vandervelde, Community Development Officer

Date of meeting:

February 6, 2017

Re:

Community Development Officer – Activity Report, Nov - Jan

Recommendation This report is for information purposes only. Comments

Meetings with new Brand Ambassadors, bringing total to 57 (as of February 3): o Wolfe Island Grill o Shanti Retreat o Conboy’s Maple Syrup o Holiday Country Manor o Nomad Yogini o Clinton Dentistry o Pleasantview Lodge o Kirk’s Cove o Sydenham Pet & Farm Supply o Godfrey Sculpture Park o Creekside Bar & Grill o Stephen Duggen Law Office o Long Road Ecological Farm o Barb’s Handmade Perogies

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AGENDA ITEM #a)

o Gina’s Warm and Woolies o Frontenac Shores o Fine Chocolate by Ludwig o M.E. Antoine Real Estate o Sharbot Lake Wellness Centre o Fred Fowler, Artist o Muddy Waters Restaurant 2. Brand Ambassador-related initiatives: o Discussion of 2017 business planning with two ambassadors o Provide Frontenac promotional material for two ambassadors attending out-of-region tradeshows (Toronto and Pennsylvania) o Five referrals to CFDC Tech Coaching o One referral to CFDC funding expertise/resources o Developed media release for a business’ Canada 150 promotion supporting local food banks – resulting in coverage by local news agencies, increased awareness and increased sales o Dropped off sample bottles of new local product to four merchants o Secured a Brand Ambassador’s involvement in the County Accommodation Review o Shared opportunity to take part in Natural Capitol Resource’s beta-test for their Business Builder Toolbox – three Brand Ambassadors participated o Arranged for several location to sell Frontenac branded t-shirts o Provided direction to an interested business re: Harrowsmith CIP application o Passed along compliments heard through FICE program to a business specifically mentioned by visiting group – business owner shared with staff to acknowledge their contribution to the success of his business 3. Meetings with Other Organizations / Individuals o St. Lawrence College, Kathy Patterson, Integrated Marketing Communications Program Coordinator o North Frontenac Property Owner, Greg Ducharme o CFDC, Anne Pritchard o Free Spirit Creations, Jim o Patchwork Gardens, Eric Williams o Findlay Foods, Sergio Panette Information Report to Community Development Advisory Committee Community Development Officer Activities Report, Nov - Jan February 6, 2017

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AGENDA ITEM #a)

o Howe Island Farmer, Robin Craig o North of 7 Restaurant & Plevna Freshmart, Dakota Chapman o DFC BBQ Sauce, Debbie and David Fitzerman (soon to be Brand Ambassadors) o Lavallee’s Inverary Store, Christine MacKenzie (soon to be Brand Ambassadors) o OMAFRA, Katie Nolan – Use of Analyst tool to support web portal 4. Attendance at the following: o Eastern Ontario Local Food Conference and Bay of Quinte Bus Tour o Ecological Farmers of Ontario Conference o Economic Development Professionals Networking event, KEDCO o Frontenac CAO’s Meeting – present web portal 5. Regional Marketing / Brand Awareness o Ongoing work with graphic designer to ensure proper implementation of Frontenac Brand (e.g., sign installation at Frontenac Arena, ad placed in Land O’ Lakes Tourism Map). o Working with Corporate Services Executive Assistant to bring in highquality, on-brand promotional items to build awareness of the brand (e.g., fishing lures, hooded sweaters, bags, etc.) o Have researched costing for Highway 401 Area Profile sign installation: 

    

8’ x 16’ – design must be approved, no websites allowed One-time fee of $2,200 per sign covers manufacturing and installation (also applies when design changes) Contracts are $1,200 per year per sign, lasting 5 years One-time $50 administration fee Optional information tabs cost additional $650 per sign TODS regulates / approves sign locations

o Continued implementation through social media. In conjunction with Communications Officer, have posted 25 Brand Ambassadors on Facebook (since November 7). The rich content created and shared through the brand ambassador program continues to generate social media growth: 

The number of impressions of your Page posts: 297,947



An increase of 492 likes to the County Facebook page

Information Report to Community Development Advisory Committee Community Development Officer Activities Report, Nov - Jan February 6, 2017

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o Development of Frontenac printed brochure and complementary online interactive map pending regional marketing strategy, to be formalized in February. 6. Web Portal Developed content through December and January for the new web portal, set to launch in February. 7. Big Data 4 Small Places Acted as lead for Trails Hub Communities Working Group. Attended three full day sessions and a handful of other meetings. Group will develop a current state and gap analysis with recommendations for strengthening Sharbot Lake as a four seasons trails hub. Sustainability Implications In all that we do in the name of economic development in the Frontenacs, we will live by a set of principles that balance the economy, environment, social, and cultural interest of our communities. Financial Implications Falls within the budget of the Planning and Economic Development department. Organizations, Departments and Individuals Consulted and/or Affected Members of Community Development Advisory Committee County Council & staff Township of Frontenac Islands Township of South Frontenac Township of Central Frontenac Township of North Frontenac Frontenac Community Futures Development Corporation Residents of the County of Frontenac Local Businesses

Information Report to Community Development Advisory Committee Community Development Officer Activities Report, Nov - Jan February 6, 2017

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AGENDA ITEM #a)

Appendix F

Report 2017-017 Council Recommendation Report To:

Warden and Members of County Council

From:

Kelly J. Pender, Chief Administrative Officer

Prepared by:

Joe Gallivan, Director of Planning & Economic Development

Date of meeting:

February 15, 2017

Re:

Planning & Economic Development – County of Frontenac Age-Friendly Action Plan

Recommendation Be It Resolved That the Council of the County of Frontenac accept the Planning & Economic Development – County of Frontenac Age Friendly Action Plan report attached as Appendix A; And Further That Council direct staff to prepare a report that will provide Council with direction for the implementation of the plan. Background In 2015 the Province of Ontario accepted applications from municipalities to help communities address the needs of an aging population through the new Age-Friendly Community Planning Grant Program. Part of Ontario’s Action Plan for Seniors, the program provides municipalities with funding to plan services and programs that help seniors live in a secure environment, enjoy good health and participate more fully in their communities. At the meeting held January 21st, 2015, Council directed staff to submit an application for a grant to prepare an Age-Friendly Action Plan for Frontenac (Report 2015-008). The County was successful in receiving a $35,000 grant.

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AGENDA ITEM #a)

Outdoor spaces and buildings; Transportation; Housing; Social participation; Respect and social inclusion; Civic participation and employment Communication and information; and Community support and health services.

The recommendations suggest that a successful program will require collaboration between the County, Townships, and local agency and community groups. Next Steps: Staff recommend that Council receive the action plan and direct staff to prepare a report for implementation of the plan. Implementation may include Official Plan policies, Recommend Report to Council Planning & Economic Development – County of Frontenac Age-Friendly Action Plan February 15, 2017

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community improvement plan projects, and joint County-Township initiatives. It is expected that any financial investment recommendations would form part of the 2018 budget discussions. Sustainability Implications Directions for our Future supports the provision of services for all ages, and the needs of seniors are particularly emphasized. Seniors’ needs were identified as a priority in the most recent version of Sustainable Actions under the Social Pillar, including the need to increase seniors housing and to reach out to seniors’ community groups. Financial Implications The preparation of the action plan was funded with a grant $35,000 from the Province of Ontario. Organizations, Departments and Individuals Consulted and/or Affected Frontenac Joint Accessibility Advisory Committee Community Development Advisory Committee Townships

Recommend Report to Council Planning & Economic Development – County of Frontenac Age-Friendly Action Plan February 15, 2017

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COUNTY OF FRONTENAC

AGE-FRIENDLY COMMUNITY ACTION PLAN FEBRUARY 2017

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COUNTY OF FRONTENAC FEBRUARY 2017

AGE-FRIENDLY COMMUNITY ACTION PLAN

PREPARED FOR: COUNTY OF FRONTENAC

PREPARED BY: WSP/MMM GROUP

County of Frontenac 2069 Battersea Road Glenburnie ON, K0H 1S0 T: 613.548.9400

Nadia De Santi, MCIP, RPP Senior Planner/Project Manager 1145 Hunt Club Road, Suite 300 Ottawa, ON K1V 0Y3 T: 613.736.7200 x3273 DeSantiN@mmm.ca

IMAGE SOURCES: MMM GROUP

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County of Frontenac Age-Friendly Community Action Plan | February 2017

Table of Contents Table of Contents ………………………………………………………………………………………………. i Acknowledgements………………………………………………………………………………………….. iv 1.0

Project Background ………………………………………………………………………………….. 1 Introduction ……………………………………………………………………………………………. 1 What is an Age-Friendly Community?………………………………………………………… 2 Community Profile…………………………………………………………………………………… 3 Age-Friendly Community Dimensions ………………………………………………………… 5

2.0

Municipal Policy Influences ………………………………………………………………………. 7 County of Frontenac Official Plan (2014) ……………………………………………………. 7

Municipal Housing Strategy for the City of Kingston and County of Frontenac (2011) ……………………………………………………………………………………………………………. 8 County of Frontenac Seniors’ Community Housing Pilot Project Study – Existing Conditions Report (2012) ………………………………………………………………………………….. 9 Directions for our Future – County of Frontenac Guide to Sustainability (2009) . 9 Community Improvement Plans ………………………………………………………………. 10 Frontenac Trails Master Plan (2009)………………………………………………………… 11 3.0

Approach, Vision, and Direction………………………………………………………………. 13 Project Approach ………………………………………………………………………………….. 13 Age-Friendly Committee ……………………………………………………………………. 14 Community Audit ……………………………………………………………………………… 14 North and South Frontenac Seniors’ Expo Weekend …………………………….. 20 Community Survey …………………………………………………………………………… 21 Additional Resources………………………………………………………………………… 21 Vision and Direction ………………………………………………………………………………. 23 Vision……………………………………………………………………………………………… 23 Goals ……………………………………………………………………………………………… 23

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4.0

Age-Friendly Action Plan ……………………………………………………………………….. 25 Outdoor Spaces and Buildings ……………………………………………………………….. 26 Existing Community Accomplishments………………………………………………… 26 Current Challenges ………………………………………………………………………….. 26 Recommended Actions …………………………………………………………………….. 27 Transportation ……………………………………………………………………………………… 28 Existing Community Accomplishments………………………………………………… 28 Current Challenges ………………………………………………………………………….. 28 Recommended Actions …………………………………………………………………….. 29 Housing ………………………………………………………………………………………………. 30 Existing Community Accomplishments………………………………………………… 30 Current Challenges ………………………………………………………………………….. 31 Recommended Actions …………………………………………………………………….. 31 Social Participation ……………………………………………………………………………….. 33 Existing Community Accomplishments………………………………………………… 33 Current Challenges ………………………………………………………………………….. 33 Recommended Actions …………………………………………………………………….. 34 Respect and Social Inclusion………………………………………………………………….. 35 Existing Community Accomplishments………………………………………………… 35 Current Challenges ………………………………………………………………………….. 35 Recommended Actions …………………………………………………………………….. 35 Civic Participation and Employment ………………………………………………………… 37 Existing Community Accomplishments………………………………………………… 37 Current Challenges ………………………………………………………………………….. 37 Recommended Actions …………………………………………………………………….. 37 Communication and Information ……………………………………………………………… 39 Existing Community Accomplishments………………………………………………… 39 Current Challenges ………………………………………………………………………….. 39 Recommended Actions …………………………………………………………………….. 40

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Community Support and Health Services …………………………………………………. 41 Existing Community Accomplishments ………………………………………………… 41 Current Challenges…………………………………………………………………………… 41 Recommended Actions …………………………………………………………………….. 42 5.0

Implementation ……………………………………………………………………………………… 43 Outdoor Spaces and Buildings ……………………………………………………………….. 47 Transportation ………………………………………………………………………………………. 50 Housing……………………………………………………………………………………………….. 52 Social Participation ……………………………………………………………………………….. 55 Respect and Social Inclusion ………………………………………………………………….. 57 Civic Participation and Employment…………………………………………………………. 59 Communication and Information ……………………………………………………………… 60 Community Support and Health Services …………………………………………………. 63

6.0

Summary and Next Steps ……………………………………………………………………….. 65

Appendices Appendix A: Visioning Workshop Summary Appendix B: Community Survey and Results

iii

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County of Frontenac Age-Friendly Community Action Plan | February 2017

Acknowledgements We extend our thanks to the residents of Frontenac County for their contributions to creating a more age-friendly community. We would also like to thank the members of the Frontenac Age-Friendly Committee. Without the efforts of these individuals this Action Plan would not be possible. Members of the Frontenac Age-Friendly Committee: 

Anne Marie Young, former Manager of Economic Development, County of Frontenac



John McDougall, Community Development Advisory Committee



Robert Clinton, Community Development Advisory Committee



Wilma Kenny, Community Development Advisory Committee



Margaret Knott, Accessibility Advisory Committee



Neil Allen, Accessibility Advisory Committee



David Townsend, South Frontenac Community Services

This project was funded by the Government of Ontario.

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County of Frontenac Age-Friendly Community Action Plan | February 2017

1.0 Project Background Introduction The world’s population is currently undergoing a significant demographic shift, with the global population aged 65 years or older now growing faster than any other age group1. Canada is experiencing the same trend: largely due to the aging of the baby boomer generation and parallel increases in life expectancy, the number of Canadian seniors now exceeds the number of children, and this senior population could double over the next 25 years2 3. The County of Frontenac is home to approximately 11,750 adults aged 50 and older, accounting for 45% of the population. As these residents age, their needs in areas such as housing, accessibility, health care, and community service provision will change, even as many may wish to remain within their communities and maintain their deep community ties. Recognizing the importance of this demographic shift to community life, the County is taking steps to address the challenges facing older populations and to support its residents at every stage of their lives. The County also recognizes that community-level actions to assist older adults can improve the quality of life for citizens of all ages and abilities. With funding from the Government of Ontario, the County retained MMM Group Limited, a WSP company, to assist with the preparation of an Age-Friendly Community Action

1 World Health Organization, 2002. Active Aging: A Policy Framework 2 Statistics Canada, 2011. 3 National Seniors Council, 2014. Report on the Isolation of Seniors

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County of Frontenac Age-Friendly Community Action Plan | February 2017

Plan. Members of the County’s Community Development Advisory Committee and Accessibility Advisory Committee worked with County and local community services staff as part of an Age-Friendly Committee to guide the development and implementation of the Action Plan. This Age-Friendly Community Action Plan builds on current municipal plans and policies, many of which have age-friendly components. It also sets out an age-friendly vision and goals and reviews the County’s current age-friendly practices and opportunities for improvement, all of which were identified through a broad community engagement process that is also described in this report. Additionally, it identifies specific actions and an implementation plan to help ensure the vision is achieved.

What is an Age-Friendly Community? In response to the world’s aging population, the World Health Organization (WHO) has stressed the importance of building age-friendly communities and promoting active aging. Active aging refers to the capacity for individuals to continue to participate fully in their communities throughout all stages of life, regardless of age or ability. It is influenced by economic, social, and physical factors. To address the full range of these issues, the WHO launched its Age-Friendly Cities Initiative in 2006. This program encourages municipalities to improve and enhance their programs, services, and built environments for older populations. The companion Global Age-Friendly Cities Guide, which is discussed in more detail in Section 1.4 of this plan, has helped many municipalities assess their own age-friendliness by examining dimensions such as transportation, housing and community services.

“An age-friendly community encourages active aging by optimizing opportunities for health, participation and security in order to enhance quality of life as people age.”

The Ontario Seniors’ Secretariat (OSS) has built on the WHO’s work to provide municipalities with additional resources for planning using an age-friendly lens. Agefriendly community planning, which considers how facilities and services can be used by older adults, provides benefits not only to seniors, but also to young families with children and to people with disabilities. The OSS Age-Friendly planning process is discussed in Section 3 of this plan.

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At its core, an age-friendly community is one that ensures residents of all ages and ability levels are supported, respected and encouraged to participate in community life. For example, in an age-friendly community, public buildings have accessible entrances including automatic doors and level surfaces. Older residents have strong social networks and opportunities to participate in a variety of affordable and inclusive community programs. In an age-friendly community, aging residents have a range of affordable transportation options, which could include a reliable taxi service or a network of trusted volunteer drivers. Older residents also have access to a range of affordable health and support services, both in clinics and at home. Through community attributes such as these, residents are able to “age in place,” staying in their homes and communities for as long as they wish to do so. Planning for an age-friendly community will help municipalities undertake informed decision-making regarding all aspects of their communities, including land development, parks and open space, transportation, and social services, and ensure that community investments are implemented as needed.

Community Profile The County of Frontenac has a population of approximately 26,375 people, who live in a diverse number of rural communities and small, compact towns. On average, the population of Frontenac County has largely remained the same between 2006 and 2011, with an overall population decrease of -1.5%, although this decrease is slightly more pronounced in the Townships of North and Central Frontenac. It is also slightly older than the Canadian average, with 17% of residents over the age of 65 compared to 15% nationwide (Table 1). As illustrated in Figure 1, there is a significant cohort of adults aged 50+ who may benefit from community initiatives to support older adults, and who may choose to remain in their communities as they age if appropriate facilities and services are available. The southern areas of the County of Frontenac are historically agricultural communities, and also benefit from their proximity to the age-friendly services and facilities located in the City of Kingston. By comparision, the County’s more forested and remote northern areas may require different approaches to providing age-friendly services.

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County of Frontenac Age-Friendly Community Action Plan | February 2017 Table 1: County of Frontenac Population by Age Group, 2011

Age Groups

Both sexes

Male

Female

0 to 14

15%

16%

15%

15 to 29

15%

14%

30 to 49

25%

24%

26%

50 to 64

27%

28%

65 and over

17%

18%

17%

Source: Statistics Canada, 2011

County of Frontenac Age Distribution

Population

(Census of Canada, 2011) 85+ 80 to 84 75 to 79 70 to 74 65 to 69 60 to 64 55 to 59 50 to 54 45 to 49 40 to 44 35 to 39 30 to 34 25 to 29 20 to 24 15 to 19 10 to 14 5 to 9 0 to 4 1500

Female Male

1000

500

0 Population

500

1000

1500

Figure 1: County of Frontenac Population Pyramid Source: Statistics Canada, 2011

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Age-Friendly Community Dimensions The WHO’s Age-Friendly Cities Guide sets out a framework to help municipalities examine their community through the eyes of its older residents. The Guide highlights eight interconnected dimensions that are illustrated in Figure 2 and summarized in Figure 3. The County’s facilities and services under each of these dimensions were examined during the development of this AgeFriendly Community Action Plan. Figure 2: Age-Friendly Community Dimensions (WHO, 2007)

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County of Frontenac Age-Friendly Community Action Plan | February 2017 Figure 3: Summary of Age-Friendly Community Dimensions

Outdoor Spaces and Buildings The condition, quality and design of the physical environment including parks, sidewalks and buildings, have a significant influence on the mobility, independence and quality of life of aging residents. Transportation As people age, there is a tendency to rely more on public transportation. The availability of accessible transportation options aids in the ability of aging residents to participate in the community and increases access to community and health services. Housing Appropriate housing structure, location, design and a wide variety of available housing choices can have a significant impact on the independence of aging residents. Appropriate housing can allow people to age in place comfortably within the community. Social Participation The ability and opportunity to actively participate in social, cultural and recreational pursuits has a positive influence on the physical and mental well-being of aging residents. Communication & Information Access to and the wide distribution of clear, relevant information is essential for aging residents to be able to maintain strong social ties and community connections. Respect & Social Inclusion Aging residents should continue to be respected for their roles and contributions to the community. The provision of outreach to aging residents and opportunities to participate in community life can help to mitigate isolation. Civic Participation & Employment Aging residents offer a variety of skills, knowledge and experiences that can provide benefits to the community. Aging residents should be able to contribute to their communities through paid and unpaid employment for as long as they would like to or are able to do so. Community Supports & Health Services In order for aging residents to successfully age in place, the community should offer sufficient good quality and accessible healthcare and community programs and services. Doing this will allow residents in the community to receive appropriate care.

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County of Frontenac Age-Friendly Community Action Plan | February 2017

2.0 Municipal Policy Influences During the process of developing the Age-Friendly Community Action Plan, a variety of municipal policies and plans were reviewed. Specific policies in each of these documents that relate to age-friendly communities are described below. These policies demonstrate strong support at the County level for making the County age-friendly.

County of Frontenac Official Plan (2016) The County of Frontenac comprises four municipalities including the Townships of North Frontenac, Central Frontenac, South Frontenac and Frontenac Islands. The County’s Official Plan (OP) (2016) provides the policy framework to guide the physical development of the County over a 20-year period, by protecting and managing the natural environment, directing and influencing growth patterns and facilitating the vision of the County as expressed through the public. Several OP policies are particularly relevant to the WHO’s Outdoor Spaces and Buildings, Transportation, and Housing dimensions. Policies in this Age-Friendly Community Action Plan were developed to be consistent with and supportive of these OP policies. The OP refers to the Municipal Housing Strategy for the City of Kingston and the County of Frontenac (2011) as the primary strategic plan to help guide housing efforts across the County. The County will monitor an affordable housing target of 35% for 7

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County of Frontenac Age-Friendly Community Action Plan | February 2017 low- and moderate-income households, with a focus on providing housing for low-income residents of the County and promoting intensification. The OP supports the principle of aging in place as a way to address seniors housing options while at the same time encouraging more sustainable settlement areas. The OP encourages identifying affordable seniors’ housing projects at a variety of scales, and where practical, encourages the expansion of municipal servicing to support appropriate multi-residential development to accommodate a seniors’ housing project. It also provides for the development of special needs housing, senior citizens’ homes, or similar housing facilities for senior citizens, including homes for the aged (long-term care complexes). The OP identifies a goal to “provide a safe, convenient, effective transportation system for all citizens of Frontenac County, including those citizens who do not have access to a personal vehicle.” Official Plan policies concerning parks include the County’s goal to establish a well-connected system of trails throughout the Frontenacs that will provide residents and visitors the opportunity to engage in active healthy lifestyles, travel to key destinations, and experience the County’s natural features. The County also supports the continued operation and long term use of all regional parks throughout the Frontenacs.

Municipal Housing Strategy for the City of Kingston and County of Frontenac (2011) The Municipal Housing Strategy contains projections, policies, and programs for affordable housing, as well as unique approaches to creating a diverse housing stock in the short, medium and long term. The Municipal Housing Strategy includes policies that are relevant to the WHO’s Housing and Community Supports and Health Services dimensions. These policies promote inclusive, sustainable and flexible communities for all residents, and affordable housing provisions that encourage housing mix and diversity. Policies relevant to the Community Supports and Health Services dimension include a review of minimum separation distances for residential care facilities. They also include encouragement for the City and the County to pursue linkages with support service funders and coordinators in the health and community service fields, as means of expanding support service opportunities in the community.

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County of Frontenac Seniors’ Community Housing Pilot Project Study – Existing Conditions Report (2012) The purpose of the County of Frontenac Seniors’ Community Housing Pilot Project Study is to identify a preferred seniors’ community housing pilot project for the County of Frontenac. All four Townships have established a County-led Seniors’ Housing Task Force, with County Council committing $1.5 million in funding for the development of seniors’ housing in each municipality. The most advanced project is in the village of Marysville on Wolfe Island, where construction of a five-unit seniors’ residence is expected to commence in the first half of 2017. Through the study process, the County aims to acquire a better understanding of the housing needs of local seniors and the opportunities that may exist to address these needs. The study includes research into seniors’ community housing options that are currently in place, an assessment of seniors’ community housing needs in the County, the identification of the seniors’ housing options that could best address the needs of the County – including a preferred option – and a proposal for the best location within the County to introduce a seniors’ community housing pilot project. The first phase of the study is the Existing Conditions Analysis, which includes a review of demographic and socio-economic information related to seniors and the development of an inventory of housing and support service options for seniors in the County of Frontenac. The existing conditions analysis identified a number of key issues and opportunities that are relevant to the WHO’s Housing and Community Supports and Health Services dimensions. These include an increasing demand for seniors’ housing and support services as the County’s population ages; a need and opportunity to provide a diversity of affordable housing options that are reflective of seniors’ needs; and a need and opportunity to provide housing and support services options for seniors, including meal preparation, light housekeeping, seasonal maintenance, and preventive health care, to allow them to age in place.

Directions for our Future – County of Frontenac Guide to Sustainability (2009) The County of Frontenac’s Directions for our Future establishes principles and policies that encourage, guide and promote sustainable behaviours throughout the County. Sustainability indicators are used to monitor and track progress the County’s progress towards meeting the established goals. The County’s Sustainability Guide contains several policies that are relevant to the WHO’s Community Supports and Health Services, Housing, and Outdoor Spaces and Buildings dimensions.

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County of Frontenac Age-Friendly Community Action Plan | February 2017 The Guide’s Health and Social Services principle states that the County is dedicated to helping provide health and social services to its residents. This is supported through the establishment of policies and programs which address current and future needs, and provide sufficient and effective medical and social services. The Guide also contains a housing principle, which indicates that the Frontenacs must have a diversity of housing types to meet the needs of residents of all income levels. Policies encourage designing homes and developments that meet the different needs and requirements of County residents at all income levels. Recreation and leisure principles state that recreational activities must continue to focus on younger residents while ensuring consideration is given to the recreational needs of all ages.

Community Improvement Plans Community Improvement Plans (CIPs) help communities and municipalities address challenges that prevent the optimization of areas that are currently underutilized. The goal of using CIPs is to promote the coordinated implementation of community planning and land use planning programs – that is, maintaining, rehabilitating and redeveloping the physical, social, and economic components of a specific area in the Frontenacs. The following CIPs have been established in the County of Frontenac:     

The Township of South Frontenac – Verona CIP (2012) The Township of North Frontenac CIP (2016) The Township of Frontenac Islands – Marysville CIP (2013) The Township of Central Frontenac – Sharbot Lake CIP (2012) The Township of South Frontenac – Harrowsmith CIP (2016)

Of relevance to age-friendly planning, the CIPs contain objectives and programs that are relevant to the WHO’s Outdoor Spaces and Buildings, Housing, Communication & Information dimensions. The Verona, Sharbot Lake and Harrowsmith CIPs include objectives to ensure that main streets are 10

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County of Frontenac Age-Friendly Community Action Plan | February 2017 pedestrian-friendly environments. They also include programs for accessibility enhancements, which provide grants to commercial property owners to retrofit entranceways and access points to ensure that their facilities are accessible to all members of the community. The Marysville CIP includes programs for accessibility enhancements, and objectives to improve the main street and the public realm. The CIP also includes incentives for seniors’ housing to help promote the development of new affordable seniors’ housing, as well as a specific objective to complete a housing project within the 5-year review period. An additional objective includes the plan for future parkland near or on the waterfront to act as a gathering place for visitors and residents. A major goal of the North Frontenac CIP is to increase the level of social equity and public communication, with objectives to offer opportunities for youth engagement during public consultations and community events; to increase the number of accessible businesses to better serve all residents and visitors; and to increase the accessibility of the Township for individuals in all stages of their lives.

Frontenac Trails Master Plan (2009) The Frontenac Trails Master Plan summarizes the history and landscape of Frontenac County as well as the health, economic and environmental benefits associated with recreational trails. It provides context to the County of Frontenac’s pursuit of trail development and sets out recommendations for the management structure of trail providers, as well as general guidelines for trail design and signage. The Master Plan’s Design Guidelines are relevant to the WHO’s Outdoor Spaces and Buildings dimension. They ensure a minimum standard for trail development, taking into consideration accessibility and the safety of all trail users.

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County of Frontenac Age-Friendly Community Action Plan | February 2017

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County of Frontenac Age-Friendly Community Action Plan | February 2017

3.0 Approach, Vision, and Direction Project Approach The development of the County of Frontenac Age-Friendly Community Action Plan followed the process developed by the Ontario Seniors’ Secretariat, entitled Finding the Right Fit: Age-Friendly Community Planning (2013). This process involves four steps in two main phases, as illustrated in Figure 3. Phase 1

Phase 2

Step 1: Define local principles

Step 2: Assess Needs

Step 3: Develop an Action Plan

Step 4: Implement and Evaluate

October 2016

November 2016

December 2016 – January 2017

February 2017

Figure 4: Age-Friendly Community Planning Process

This planning process was implemented in Frontenac County using a comprehensive approach. Information on needs and opportunities was collected in a variety of ways, including WHO and OSS evaluation materials, an Age-Friendly Committee established to guide the project, and a community engagement strategy. In particular, without the knowledge and insight provided by Frontenac County residents through the AgeFriendly Committee and the community engagement events, the plan would not be

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possible. More information on completed and planned community engagement activities is provided in this section.

Age-Friendly Committee The Age-Friendly Committee was formed at the outset of the project and was closely involved in the development of the plan. The Committee’s mandate was to provide their expertise and experiences regarding age-friendly issues and services, and raise public awareness and interest in creating an age-friendly community. Committee members included representatives from the County’s Community Development Advisory Committee and Accessibility Advisory Committee, as well as County and local social services staff. They were strategically identified to include the broadest possible range of knowledge and experience. Committee members were instrumental in increasing community participation in the project and ensuring a wide range of public input is incorporated into the Action Plan. Committee members participated in a Visioning Workshop early in the planning process, which established a vision and guiding principles for the project and began the process of identifying the highest priority needs and opportunities to make Frontenac a more age-friendly community. Details on the Visioning Workshop are provided in Appendix A to this report.

Community Audit To assess the County of Frontenac’s current strengths and challenges in the Outdoor Spaces & Buildings and Transportation dimensions, a Community Audit was undertaken by WSP/MMM staff in November 2016. The audit involved visiting a wide range of public and community spaces in Frontenac, identifying age-friendly features and opportunities for improvement in each case. Examples of the findings are shown on the following pages.

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Strengths

Outdoor seating outside the Storrington Library Branch offers an accessible space for pedestrians to rest.

Accessible entrances are provided at many public buildings.

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Strengths

Clearly marked, well-located accessible parking is provided at many public buildings.

Crosswalk that is clearly marked, both on pavement and at eye level, promotes pedestrian safety.

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Tactile paving helps orient visually impaired people who use canes.

The beach at Sharbot Lake, like many public spaces in the County, is clean and pleasant and includes a playground and seating.

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Opportunities for Improvement

Business entrances that are not level and/or lack push buttons may act as barriers to access for people who use mobility aids.

Accessible parking that does not have signs at eye level is less visible with snow cover.

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Opportunities for Improvement

Public seating could be improved by ensuring that it is easy to access for people who use wheelchairs, walkers or canes.

Sidewalks that do not have curb cuts at the corners are more difficult for people who use mobility aids. 19

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North and South Frontenac Seniors’ Expo Weekend As a component of this project, two Seniors’ Expos took place on November 18 and 19, 2016. These public events had two major objectives:

To provide an opportunity for seniors and their families to learn more about agefriendly communities and the services and opportunities offered by local businesses and organizations; and
To help the Committee gain insight into the needs to be addressed in the AgeFriendly Community Action Plan. The events featured exhibitors from local community service and non-profit organizations, health service providers, home modification services, and other businesses of interest to seniors. At each event, the Project Team provided an introduction to age-friendly community planning and the Action Plan project. The November 18 Expo was held in partnership with the Seniors and Law Enforcement Together (SALT) organization and featured lunchtime presentations by the Sharbot Lake Ontario Provincial Police (OPP) detachment commander on community partnerships, and by Kingston, Frontenac, Lennox and Addington (KFL&A) Public Health on fall prevention. This event also included a presentation on financial planning. The November 19 Expo featured a presentation on financial planning and additional short presentations to introduce various exhibitors. Throughout each day, exhibitors and attendees were encouraged to complete the community survey.

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Community Survey The community survey was the first major engagement opportunity for County residents. It was launched online for a fourweek period in November 2016. Paper copies of the survey were also made available through community partners and Committee members during this time. Copies of the survey were also provided at the Frontenac Seniors’ Expos. The survey sought input on all eight WHO dimensions of age-friendly cities. The survey was based on the WHO’s Community Dimension checklists, with the addition of some tailored questions specific to the County of Frontenac. It invited respondents to indicate what community services and features were age-friendly, and what could be improved. A copy of the survey and a summary of the results are provided in Appendix B to this report. In total, 70 respondents completed the survey, providing valuable insight into residents’ needs and perspectives regarding age-friendly planning.

Additional Resources In reviewing the identified needs and developing the Action Plan, the Project Team relied on additional resources developed by external agencies regarding age-friendly services in rural and remote communities. These included the following resources: 

Age-Friendly Rural and Remote Communities: A Guide (2009), developed by the Federal/Provincial/Territorial Ministers Responsible for Seniors in association with the Public Health Agency of Canada. This report was developed following focus group discussions in 10 rural and remote communities across Canada. In each discussion, participants identified important age-friendly features and barriers that are particularly relevant in remote communities. They also

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suggested programs and initiatives that would be feasible in these communities to address the needs and barriers. 

Strengthening Age-Friendly Communities and Seniors’ Services for 21st Century Ontario: A New Conversation about the Municipal Role (2016), by the Association of Municipalities of Ontario (AMO). This discussion paper reviews municipalities’ role in providing services for seniors and promoting age-friendly communities. It makes a variety of recommendations for provincial funding and policy actions to make it easier for municipalities to provide the services that are needed.



Towards Coordinated Rural Transportation: A Resource Document (2014), prepared for the Rural Ontario Institute and the Ontario Healthy Communities Coalition’s Accelerating Rural Transportation Solutions program. This document discusses the concept of coordinated transportation as a means of improving the range and cost-effectiveness of transportation in rural areas, lists criteria to help municipalities assess whether it would be appropriate for them, and provides several case studies of its implementation in rural communities in Ontario.



Measuring the Age-Friendliness of Cities: A Guide to Using Core Indicators (2015), by the World Health Organization. This document describes how indicators can be used to establish a common understanding of age-friendly priorities within a community, measure baseline conditions, assess progress, and promote community engagement. It provides guidance for communities on developing their own indicator set, including a framework and sample indicators.

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Age-Friendly Communities Evaluation Guide: Using Indicators to Measure Progress (2015), prepared by the Public Health Agency of Canada based on the WHO core indicators guide listed above. This document discusses how indicators can be used to measure the success of age-friendly initiatives. It also offers a selection of indicators and related measurement tools in each of the WHO’s eight community dimensions, as well as four additional indicators concerning longer-term health and social outcomes for older adults.

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Vision and Direction Vision A vision statement describes an ideal state or purpose which a community can work together to achieve. It is an important element of age-friendly planning, as it identifies community priorities and helps set the overall direction for an action plan. Early in the planning process, the Age-Friendly Committee worked together to set out the following vision for an age-friendly Frontenac: “The County of Frontenac supports local and inclusive communities where people can celebrate all stages of life and actively age with dignity and independence.”

Goals Goals support the vision statement by providing a framework for the actions that will be taken to achieve the vision. The Age-Friendly Committee worked together to develop the following general goals for the age-friendly planning process. The actions in this Age-Friendly Community Action Plan were developed to be consistent with these goals.

Ensure there is accessible and available health care;
Provide safe, comfortable, affordable housing to enable aging in place;
Maintain a high level of trust in community services and service providers (police, paramedics, etc.);
Improve transportation;
Increase mobile phone service (especially in northern areas of the County);
Create a central information portal;
Ensure community involvement in age-friendly initiatives;
Reduce social isolation;
Increase education & awareness of the needs of older adults;
Provide respite care & support to assist caregivers.

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4.0 Age-Friendly Action Plan The development of the County of Frontenac Age-Friendly Community Action Plan followed the framework set out in the WHO’s Age-Friendly Cities Guide. It is structured according to the eight dimensions of age-friendly communities that were detailed in Section 1.4 of this plan: Outdoor Spaces and Buildings; Transportation; Housing; Social Participation; Respect and Social Inclusion; Communication and Information; Civic Participation and Employment; and Community Support and Health Services. The WHO’s checklists for each dimension, which were discussed at the Visioning Workshop and adapted for the Community Survey, were used to evaluate age-friendly strengths and opportunities for improvement. The needs assessment and the resulting recommendations for each dimension are presented in this section, in the following format: Summary: A short introduction to the dimension and its role in making the County a more age-friendly community, as well as aspects of this dimension that were assessed during the age-friendly planning process. Existing Community Accomplishments: A summary of the features, programs and services currently available in this dimension for older adults in Frontenac. Current Challenges: A review of common issues and concerns identified during the public engagement process. Recommended Actions: Suggested programs and initiatives to address the identified challenges and make Frontenac County a more age-friendly community.

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Outdoor Spaces and Buildings The design, condition and quality of the outdoor environment and public buildings can have a significant impact on the mobility and independence of older residents. Safe, accessible and well-maintained public spaces and buildings have a positive influence on residents’ health and quality of life, by making it easier for people of all ages and abilities to move freely around the community to access services and take part in activities. Are sidewalks, pathways and other pedestrian routes in the County well maintained and free of obstructions? Are there enough appropriately marked pedestrian crossings? Do buildings have ramps, automatic doors, benches and accessible washrooms? The needs assessment considered these factors and many more.

Existing Community Accomplishments 

The County has many outdoor spaces that residents consider clean and pleasant, and trails that are considered accessible and safe. The K&P Trail, which can be accessed from multiple communities in the County, is entering its final phase of completion.

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Many buildings within the County are well signed and have accessible entrances that include ramps and automatic doors.

Current Challenges 

There is a need to provide more marked pedestrian crosswalks and to improve the visibility of existing crosswalks.

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There is a need to improve the consistency of sidewalk maintenance, including snow clearing, in different areas of the County and particularly in smaller centres (i.e., outside Sydenham, Verona, and Sharbot Lake).

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The interior accessibility of many buildings could be improved through the provision of elevators, ramps, non-slip flooring and accessible washrooms.

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Public washroom provision could be improved by ensuring existing washrooms are fully accessible, well-signed, and open for longer hours, as well as by identifying locations where new washrooms could be provided.

Recommended Actions 

Explore opportunities to provide and maintain pedestrian crossings on Road 38 and Rutledge Road.



Explore opportunities to provide and maintain pedestrian crossings on village streets, particularly at areas near schools, businesses and community buildings.

“Accessibility is beginning to be a consideration in the County. It needs to become a ‘given’ in every build and repair. Getting ready for seniors needs to be a priority which will be helpful for the entire population.” ̶ Survey respondent

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Ensure asset management planning within the County includes regular improvements to sidewalks and pedestrian facilities, with dedicated funding. Seek direction from the Joint Public Works Managers Committee to coordinate sidewalk and pedestrian facility installation.

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Work with the Joint Public Works Managers Committee to support the development of winter maintenance plans for village cores to promote sidewalk clearing and provide residents with information on which routes are cleared first.

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Support businesses that wish to retrofit entrances, interior features, and washrooms to meet accessibility standards, by promoting existing Community Improvement Plan (CIP) programs, by seeking funding opportunities, and by providing assistance with accessing grant funding.

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Seek opportunities to identify accessible businesses and washrooms on wayfinding signage and tourism maps.

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Transportation The availability and accessibility of transportation has a major impact on social participation and access to health and community services for older residents, particularly in a rural municipality such as the County of Frontenac. Affordable, accessible and safe transportation permits residents of all ages and abilities to take part in community life. Are all areas of the community and the surrounding region served by a transportation system? Are pick-up and drop-off points safe and clearly marked? Is transportation service affordable, and is it available at convenient times? The needs assessment considered these factors and many more.

Existing Community Accomplishments 

Roadways in the County are generally well maintained and free of visual obstructions.



Some specialized transportation exists to assist people who do not drive, including the Frontenac Transportation Service provided by volunteer drivers through Northern Frontenac Community Services (NFCS) and the Southern Frontenac Community Services Corporation (SFCSC), as well as other social services organizations.

Current Challenges 

There is a significant need to explore new ways of providing affordable transportation to all areas of the County, as well as to the City of Kingston, for residents who do not drive or have access to a personal vehicle. In rural communities, the availability of affordable transportation for a variety of purposes has a strong link with success in other WHO dimensions and residents’ overall quality of life.

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Accessible benches are not consistently provided on streets and pathways, to provide places to rest and to make it easier for people with limited mobility to reach destinations on foot.

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Not all public buildings provide visible and well-enforced accessible parking spaces and drop-off areas.

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Recommended Actions 

Explore the feasibility of different approaches to improving the options and affordability of transportation services available to residents, and identify an approach to be pursued. Options may include:

“There are very few transportation options in rural areas. Having more affordable transportation would help promote social engagement and combat isolation.”

o A coordinated transportation – Survey respondent system (one that involves greater coordination of resources among community and institutional transportation providers); o A community rideshare program (a method of matching residents who need transportation with those who are travelling to the same destination and can offer space in their vehicles); and/or o Consulting with the City of Kingston to consider a rural transit link to the City’s urban transit system. 

Seek opportunities to provide more accessible outdoor seating on streets, in parks and at public and community buildings. Options may include seeking grant funding or implementing a community bench dedication program. There may be opportunities to coordinate this action with CIP initiatives under the Outdoor Spaces and Buildings dimension.

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Provide an information package or flyer to local businesses and public building operators that provides best practices and tips regarding the design and signage of accessible parking and drop-off spaces.

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Ensure Townships consider parking space design and signage at eye level as part of the land development approvals process.

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Housing The availability of appropriate housing can have a major impact on the quality of life of older residents and the opportunity for them to age in place within their communities. Access to safe, affordable and accessible housing is critical to the well-being of all residents. As people’s housing needs can change over time, it is important that a range of housing choices and support services be available, to allow people to live independently for as long as possible and remain part of the community as they age. Is enough accessible and supported housing available to meet the needs of older residents? Are housing options in the County well-located with respect to community services and other destinations? Are home support and modification services available to help people stay in their homes? The needs assessment considered these factors and many more.

Existing Community Accomplishments 

Some affordable housing is provided in the County through public and non-profit providers such as the Loughborough Housing Corporation, North Frontenac NonProfit Housing, Kingston Municipal Non-Profit Housing Corporation, and Kingston & Frontenac Housing Corporation. The County also operates the Fairmount Home long-term care facility in Battersea. However, many of these facilities have waiting lists.

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Some private retirement residences and supportive housing are located in the County, including Sharbot Lake Retirement and Retreat, Hidden Acres, Brooks Landing and Country View Retirement, as well as housing operated by the City of Kingston.

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A range of home-modification service providers operate in the County, and the Kingston-Frontenac Renovates program provides financial support for renovations to improve home accessibility.

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The County of Frontenac partnered with the City of Kingston in 2011 to undertake a Municipal Housing Strategy that recognizes that an aging population will result in changing housing needs. The County has begun to adopt municipal policies to promote a wider range of housing types, including an affordable housing target of 35% and Official Plan policies that support multi-unit housing development.

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Current Challenges 

There is a need to ensure a greater range of housing types that are affordable on lower incomes and accessible for people with disabilities is available within the County. These may include different unit sizes and configurations, as well as different rental or ownership models.

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There is a need to increase access to affordable supportive housing and longterm care facilities within the County.

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Initiatives under this dimension should ensure access to affordable housing options is equitable within all parts of the County.

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There may be opportunities to increase residents’ awareness of different housing and home modification services available within the County, including the financial supports available to promote access.

Recommended Actions 

Work with Townships and housing “We need more of any and all developers to identify and develop types of senior living, from parcels of land in the County’s retirement to LTC [long-term settlement areas that would be suitable care]. Too many people need to for multi-unit housing that is affordable leave the community they have and accessible for seniors and people always lived in.” with disabilities, as has been contemplated through the County of – Survey respondent Frontenac Seniors’ Community Housing Pilot Project described in Section 2.6. There may be opportunities to partner with organizations such as NFCS and SFCSC in the provision of new seniors’ housing.

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Work with local health service providers to identify potential locations for new rural supportive housing and long-term care facilities and advocate for the development of these facilities.

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Work with local health and community service providers to develop a targeted information package regarding home support and modification services and

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funding opportunities. This initiative may be facilitated and coordinated with actions under the Communication and Information dimension. 

As recommended in the Municipal Housing Strategy, pursue linkages with support service funders and coordinators, such as the Local Health Integration Network, to expand support service opportunities in the community.

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Explore ways to promote the provision of affordable home maintenance services as an employment or volunteer opportunity for local residents, including youth and active seniors.

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Explore the development of a program to link seniors who need assistance with daily cleaning and maintenance with vetted tenants who could perform these tasks in exchange for affordable rent within the home.

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Social Participation Opportunities for social participation and support are key factors for health and wellbeing at all stages of life. Social participation includes getting involved in social, recreational, cultural and spiritual pursuits. It benefits both individuals and the community at large, by allowing older people to exercise competence and enjoy respect and supportive relationships. Are activity venues accessible and conveniently located? Are activities affordable, and do they appeal to a diverse population? Is there outreach to people at risk of social isolation? The needs assessment considered these factors and many more.

Existing Community Accomplishments 

A variety of affordable, convenient events and activities that appeal to seniors are offered in the County. These include diners clubs, fitness classes, speaker series and other social events.

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Event venues in the County are generally accessible for people with disabilities.

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New community infrastructure projects are planned that will increase opportunities for older adults to take part in social and community activities. For example, the Grace Centre Property Expansion will include a larger community garden, an accessible walking trail with seating and a gazebo, a bocce court, and an eventual addition to the Grace Centre community building itself.

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Municipal bodies such as the Township of South Frontenac Recreation Committee are undertaking community consultation to consider how best to direct infrastructure investment.

Current Challenges 

There may be opportunities to offer more activities in northern areas of the County, especially outside larger centres such as Sydenham, Verona and Sharbot Lake, to improve access for residents of smaller communities who may not have access to transportation.

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Although many survey respondents considered events to be affordable, others did not, suggesting that event organizers in the County could consider offering

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pay-what-you-can or sliding-scale admission fees (i.e., reduced fees for lowerincome residents) to activities. 

There are opportunities to consider how investments in social and recreational infrastructure can best serve an aging population.

Recommended Actions 

Work with local community service providers and social organizations to identify and support opportunities to offer social and recreational programming in smaller communities in the County, such as Ompah, Plevna, Parham, Battersea, and Marysville.

“Even if the activities are available, it is not often easy for those who do not drive to attend. – Survey respondent

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Work with event and program organizers to identify and support opportunities to provide transportation as a component of community events. This initiative may be facilitated and coordinated with actions under the Transportation dimension.

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Promote partnerships with social organizations and recreational facilities in nearby rural centres such as Perth, Smiths Falls, and Northbrook, to consider how access to programs and facilities near the northern areas of the County could be shared.

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Work with community program and service providers to support pay-what-youcan or sliding-scale admission fees (i.e., reduced fees for lower-income residents) to community events.

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Ensure that recreation-oriented community consultations, as well as the analysis of their results, consider the potential needs and interests of an aging population.

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Respect and Social Inclusion Respect for the roles and community contributions of aging residents can help reduce isolation and improve the well-being of seniors. Fostering awareness of the needs and contributions of older people throughout the community can help them be treated with greater respect and help them participate more fully in community life. Are older people recognized for both their past and present accomplishments? Are service staff courteous and able to accommodate the needs and preferences of clients in different age groups? Do schools promote interaction and respect between children and older people? The needs assessment considered these factors and many more.

Existing Community Accomplishments 

Many survey respondents felt that seniors are recognized in the community for their accomplishments and contributions, and many expressed that the community shows respect for aging citizens.

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Survey respondents indicated that seniors are frequently included and accommodated in community activities.

Current Challenges 

There is a need to promote interaction between youth and seniors in the County through partnerships with schools.

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There is a need to ensure targeted and consistent outreach to reduce social isolation in all areas of the County, particularly to seniors on low income or who have limited access to transportation.

Recommended Actions 

Foster partnerships between seniors’ organizations and schools in the County to develop outreach programs that bring students and older adults together during the school day, such as reading buddies, community gardening, home visiting programs or skills-sharing days. Consider how participation in these programs could be credited towards high school students’ community service requirements.

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Develop age-friendly business and event “I feel all children in the school guidelines and make them available to system should have the local businesses and event organizers. opportunity to connect with These guidelines may be combined or seniors and benefit from their coordinated with actions under the knowledge and experience.” Communication and Information – Survey respondent dimensions. Consider providing an AgeFriendly Business program in which a senior anonymously visits a business and privately reviews its age-friendly features with the owner.

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Explore ways to support community service providers and social organizations in identifying and reaching out to seniors at risk of social isolation. There may be opportunities to combine this action with initiatives under the Transportation, Social Participation, Civic Participation and Employment, and Community Supports and Health Services dimensions.

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Civic Participation and Employment Older residents offer a variety of skills, experience, and knowledge, and should have the opportunity to use them in paid or voluntary work for as long as they would like to do so. As individuals and the community can benefit from the continued active participation of older residents, barriers to civic participation and employment should be minimized. Is a range of flexible paid and volunteer options available to older workers? Do employers and voluntary organizations recognize the positive qualities of older staff members? Are training and workplace adaptations available for older people? The needs assessment considered these factors and many more.

Existing Community Accomplishments 

There are a variety of opportunities for volunteering, community involvement and municipal participation in the County, including social service agencies, festivals, beautification projects, community gardens, and other community initiatives, as well as municipal advisory committees and OPP programs.

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Many survey respondents indicated that local workplaces are adapted to meet the needs of employees with disabilities.

Current Challenges 

Improvements to civic participation and employment opportunities for seniors may be hampered by an overall lack of stable and well-paying jobs for residents of all ages, particularly in northern areas of the County.

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Many survey respondents were unsure of what employment, self-employment and volunteer options were available for older residents, suggesting that specific communication and outreach initiatives may be needed to see improvements in this area.

Recommended Actions 

Work with economic development organizations operating within the County, including the Frontenac Community Futures Development

“Education regarding the knowledge, skills, and need to participate will help [promote] more senior participation.” – Survey respondent

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Corporation (FCFDC) and the County’s own Economic Development Office, to continue to support and promote businesses and services offered by selfemployed residents of the County, and to seek ways to support self-employment among older adults. 

Work with community organizations in the County to identify and promote volunteer and civic participation opportunities suitable for older residents. This initiative may be facilitated and coordinated with actions under the Communication and Information dimension.

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Communication and Information Access to clear, relevant information is critical for ensuring older residents can maintain their health, quality of life and community connections. Through proper communication of programs, services and opportunities, older residents can remain more independent and participate fully in community life. Is information on public programs and activities easily accessible in a variety of formats? Is printed information easy to read and telephone information provided slowly and clearly? As more and more information moves online, is public Internet access and computer support for seniors available? The needs assessment considered these and other factors.

Existing Community Accomplishments 

There is a wide variety of information sources in the County, including municipal and community websites and newsletters, local news outlets, public bulletin boards (e.g., at libraries, community centres, businesses), and community and social organizations. Survey respondents most often preferred to obtain information from the newspaper, other printed material, and the internet, although many also obtained it in person or over the phone.

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Free public access to the internet is available at public libraries in many communities. Survey respondents preferred online information sources frequently included local news outlets such as Frontenac News, local community organizations’ websites and Facebook pages, and Township and County websites.

Current Challenges 

Information delivery could be improved by finding ways to centralize and crosspromote information and resources, to ensure residents have access to—and are aware of—multiple points of contact that provide consistent and comprehensive information.

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There is an opportunity to consider how the accessibility of printed and recorded information could be improved, through changes to fonts, design, and word choice.

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There is a need to consider how public phone and internet access in smaller centres could be improved, particularly at times of day when public libraries, which provide these services, are not open.

Recommended Actions 

Explore ways to facilitate information sharing between the multiple community organizations and levels of government operating within the County, to help them redirect inquiries appropriately when needed.

“Many seniors don’t have internet access (knowledge and cost) and depend on the newspaper for information.” – Survey respondent



Explore ways to ensure cross-posting and consistency between information provided on bulletin boards, websites, community Facebook pages, and other sources of information in the County.

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Explore ways to ensure key information of interest to older adults, including event listings and telephone numbers to call for further information, is distributed in print to all households in the community. This could take the form of a partnership or regular newsletter advertisement or flyer in the Frontenac News community newspaper.

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Work with local community organizations and service providers to develop a regularly updated seniors’ guide listing services, events, and resources of interest to older adults. Prioritize the provision of this guide in paper format, rather than online. The Frontenac-Kingston Council on Aging offers a Senior’s Guide to Navigating Community Resources (2016) that may offer a useful starting point or partnership opportunity.

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Develop and promote Age-Friendly communication and graphic design guidelines for business owners and event organizers in the County, as a resource for those wishing to improve their print, online and in-person communications practices for older adults.

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Consider establishing public Wi-Fi zones, accessible during business hours, in Township offices.

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Community Support and Health Services To maintain their health and independence, aging residents should have access to the widest possible range of medical and support services within the community. Appropriate community services will allow residents to remain in their communities longer, benefiting individuals and the County as a whole. Are services conveniently located and accessible by all means of transportation? Are appropriate preventive and home care services available? Is health service delivery coordinated and administratively simple? Have economic barriers to health services been minimized? The needs assessment considered these factors and many more.

Existing Community Accomplishments 

A wide range of health services is available in the County to meet seniors’ needs, including clinics and community support services.

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Survey respondents indicated that health service facilities are generally accessible, safe, and staffed with helpful and respectful staff.

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The Frontenac Paramedic Service is taking on a greater role in community paramedicine, providing wellness clinics that can improve the provision of preventive medicine to vulnerable seniors.



There are support programs in place to help with travel to services outside the County.

Current Challenges 

There may be opportunities to improve food security for many residents of the County, which may include more frequent Meals on Wheels provision, more fresh produce available through food banks, and the development of a community kitchen.



Health service provision in the County could likely be improved by improving communication and outreach regarding existing services and points of contact, including where to find more detailed information online, by phone, or in person.

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There is a need to continue to identify access and service gaps in more remote areas of the County, and to consider how they can be addressed where available information and resources may be limited.



There may be an opportunity to more explicitly consider the needs of seniors in municipal emergency planning, particularly in more remote areas of the County.

Recommended Actions 

Explore opportunities to provide seniorsoriented community health programs, such as fitness, nutrition, or fall prevention, via telemedicine, to increase the range of programs provided throughout the County.



Work with local and regional health care service providers to improve access to specialists and public health services – Survey respondent through regular community health care days or information fairs. Consider how initiatives in this area can be coordinated with actions under the Transportation dimension.



Work with local community organizations and service providers to improve communication and information sharing regarding services that are available, both between organizations and with the public. In particular, improve residents’ awareness and use of existing health care services and information directories such as Ontario 211 and SouthEasthealthline.ca This initiative may be facilitated and coordinated with actions under the Communication and Information dimension.



Work with local emergency managers and first response organizations to identify ways to increase older adults’ awareness of potential hazards or emergency measures that may be specifically relevant to them.

“Many people had no idea that out-of-County services were available in the County. Staff need to be knowledgeable and proactive in ensuring the residents have needs met even if it is an “outside of the County” service.”

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5.0 Implementation During the development of the County of Frontenac Age-Friendly Action Plan, residents identified a wide range of existing age-friendly assets, but also numerous opportunities for improvement. The future Action Plan sets out a variety of recommended actions, which must be implemented in the context of the community’s size, location and available resources. In the tables that follow, the Action Plan identifies several implementation details for each Recommended Action: 

Timing/Priority: when the action should take place;

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Action Lead: who will be responsible for taking the action;

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Potential Partners: who the Action Lead should work with; and

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Performance Indicator: how the Action Lead and Partners will know they have succeeded.

This implementation strategy provides a framework to guide future, more detailed decision-making and planning within the County government and its interested partners. The Action Plan is intended to inform other municipal plans, policies, and decisions from an early stage. It also offers an opportunity for the Age-Friendly Committee to continue to play a role in coordinating and championing age-friendly initiatives in the community. Where the County is shown as the Action Lead on initiatives, the Planning and Economic Development Department should assume primary responsibility for the action, unless otherwise specified. Additionally, there will be a need to work

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collaboratively with Potential Partners such as the County’s four member Townships, the Age-Friendly Commitee, and other community and institutional partners to implement the Action Items. Implementation will rely on the active participation of community organizations, partner agencies and service providers, and will require a high level of outreach and collaboration. The implementation framework is illustrated in Figure 5. Actions identified as “short term” are targeted for implementation within 1-2 years; “medium term” actions are targeted between 3 and 5 years, and “long term” actions are targeted from 5-10 years. Performance indicators were reviewed against the WHO and PHAC guides discussed in Section 3.1 and are intended to be measurable, within local influence, and directly linked to local actions and goals. It is recommended that the County undertake a progress review of this Action Plan every year or every two years. This review will act as a “reality check,” allowing the community to see which actions have been taken, which goals have been achieved, and whether there should be any changes to the plan in light of community priorities and available funding opportunities.

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Figure 5: Age-Friendly Community Action Plan - Implementation Framework

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Outdoor Spaces and Buildings Action Item Explore opportunities to provide and maintain pedestrian crossings on Road 38 and Rutledge Road.

5.1.2

Explore opportunities to provide and maintain pedestrian crossings on village streets, particularly at areas near schools, businesses and community buildings. Ensure asset management planning within the County includes regular improvements to sidewalks and pedestrian facilities, with dedicated funding. Seek direction from the Joint Public Works Managers Committee to

5.1.3

Action Lead

Potential Partner(s)

County of Frontenac

Townships’ Public Works Departments, schools, Harrowsmith Social and Athletic Club, Oddfellows Hall Townships’ Public Works Departments, schools, Harrowsmith Social and Athletic Club, Oddfellows Hall Townships’ Public Works Departments

Short term

County of Frontenac

Medium term

County of Frontenac

Performance Indicator Number of new crossings installed

Number of new crossings installed

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Implementation of plans for regular sidewalk improvements

AGENDA ITEM #a)

5.1.1

Timing/ Priority Short term

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Action Item

5.1.4

5.1.5

Performance Indicator

Action Lead

Potential Partner(s)

Medium term

Townships’ Public Works Departments

County of Frontenac

Implementation of winter maintenance plans

Short term

County of Frontenac

Townships

Number of accessibility improvements made

AGENDA ITEM #a)

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coordinate sidewalk and pedestrian facility installation. Work with the Joint Public Works Managers Committee to support the development of winter maintenance plans for village cores to promote sidewalk clearing and provide residents with information on which routes are cleared first. Support businesses that wish to retrofit entrances, interior features, and washrooms to meet accessibility standards, by promoting existing Community Improvement Plan (CIP) programs, by seeking funding opportunities, and by providing assistance with accessing grant funding.

Timing/ Priority

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Action Item 5.1.6

Seek opportunities to identify accessible businesses and washrooms on wayfinding signage and tourism maps.

Timing/ Priority Short term

Action Lead

Potential Partner(s)

County of Frontenac

Townships

Performance Indicator Increase in number of identified businesses

AGENDA ITEM #a)

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Transportation Action Item

5.2.2

Short term

Action Lead

Potential Partner(s)

County of Frontenac

Local social and community service providers, City of Kingston

Performance Indicator Identification and implementation of new transportation program(s)

County of Frontenac

Townships’ Public Works Departments, main street or business improvement associations

Number of new benches; distance between benches

AGENDA ITEM #a)

Explore the feasibility of different approaches to improving the breadth and affordability of transportation services available to residents (e.g., coordinated transportation system, community ride-share program, link to Kingston transit), and identify an approach to be pursued.

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5.2.1

Timing/ Priority Short term

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Action Item 5.2.3

5.2.4

Encourage Townships to consider parking space design and signage at eye level as part of the site plan approval process.

Timing/ Priority Short term

Short term

Action Lead

Potential Partner(s)

County of Frontenac

Townships, main street or business improvement associations

Townships’ Planning Departments

County of Frontenac

Performance Indicator Number of new or improved (appropriately signed) accessible parking spaces

Number of new, appropriately signed accessible parking spaces

AGENDA ITEM #a)

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Housing Action Item

5.3.2

Work with local health service providers to identify potential locations for new rural supportive housing and long-term care (LTC) facilities and advocate for the development of these facilities.

Long term

Action Lead

Potential Partner(s)

County of Frontenac

Townships’ Planning Departments, NFCS, SFCSC, Canada Mortgage and Housing Corporation (CMHC), private and non-profit developers

County of Frontenac

Local retirement and LTC operators, health service providers, and referral organizations

Performance Indicator Number of new affordable units; number of new affordable, accessible units

Number of new supportive housing and LTC beds established in rural areas of the County

AGENDA ITEM #a)

Work with Townships and housing developers to identify and develop parcels of land in the County’s settlement areas that would be suitable for multi-unit housing that is affordable and accessible for seniors and people with disabilities.

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5.3.1

Timing/ Priority Long term

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Action Item 5.3.3

5.3.4

5.3.5

Work with local health and community service providers to develop a targeted information package regarding home support and modification services and funding opportunities. As recommended in the Municipal Housing Strategy, pursue linkages with support service funders and coordinators to expand support service opportunities in the community. Explore ways to promote the provision of affordable home maintenance services as an employment or volunteer opportunity for local residents, including youth and active seniors.

Timing/ Priority Short term

Action Lead

Potential Partner(s)

County of Frontenac

Frontenac-Kingston Council on Aging, local social service providers

Short term

County of Frontenac

Short term

County of Frontenac

Townships’ Recreation and Community/ Economic Development committees, SE LHIN, local social service providers Townships’ Recreation and Community/ Economic Development committees, local social service providers, schools

Performance Indicator Preparation and distribution of information package

Number of new households able to access support services Number of new households able to access local home maintenance services

AGENDA ITEM #a)

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Action Item 5.3.6

Action Lead County of Frontenac

Performance Indicator Townships’ Recreation Number of and Community/ tenant matches Economic Development made committees, local social service providers Potential Partner(s)

AGENDA ITEM #a)

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Timing/ Priority Medium term

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Social Participation Action Item 5.4.1

Work with local community service providers and social organizations to identify and support opportunities to offer social and recreational programming in smaller communities in the County.

5.4.2

Work with event and program organizers to identify and support opportunities to provide transportation as a component of community events.

Timing/ Priority Medium term

Medium term

Action Lead County of Frontenac

County of Frontenac

Performance Indicator Townships’ Recreation Number of new and Community/ events offered Economic Development in smaller committees, local centres community organizations and service providers Potential Partner(s)

Increase in number of events offering transportation

AGENDA ITEM #a)

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Townships’ Recreation and Community/ Economic Development committees, local community organizations and service providers

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Action Item

Timing/ Priority Medium term

Action Lead

5.4.4

Work with community program and Short term service providers to support paywhat-you-can or sliding-scale admission fees to community events.

County of Frontenac

5.4.5

Ensure that recreation-oriented community consultations, as well as the analysis of their results, consider the potential needs and interests of an aging population.

Townships’ Recreation and Community/ Economic Development committees

Short term

County of Frontenac

Townships’ Recreation and Community/ Economic Development committees, local community organizations and service providers County of Frontenac

Number of events offering sliding-scale or pay-what-youcan admission

Number of recreation plans explicitly considering age-friendly issues

AGENDA ITEM #a)

Promote partnerships with social organizations and recreational facilities in nearby rural centres to consider how access to programs and facilities near the northern areas of the County could be shared.

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5.4.3

Performance Indicator Townships’ Recreation Number of and Community/ partnerships Economic Development established committees, Local and regional community organizations and service providers Potential Partner(s)

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Respect and Social Inclusion Action Item Foster partnerships between seniors’ organizations and schools in the County to develop outreach programs that bring students and older adults together during the school day, such as reading buddies, community gardening, home visiting programs or skillssharing days.

5.5.2

Develop age-friendly business and event guidelines and make them available to local businesses and event organizers. Consider providing an Age-Friendly Business program.

Short term

Action Lead

Potential Partner(s)

County of Frontenac

Local schools, seniors’ organizations

County of Frontenac

Townships’ Recreation and Community/ Economic Development committees, FCFDC, local businesses

Performance Indicator Number of intergenerational programs initiated

Establishment of Age-Friendly Business guidelines and review program

AGENDA ITEM #a)

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5.5.1

Timing/ Priority Medium term

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Action Item 5.5.3

Action Lead

Potential Partner(s)

County of Frontenac

Local community service providers and social organizations

Performance Indicator Number of new contacts with seniors initiated

AGENDA ITEM #a)

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Explore ways to support community service providers and social organizations in identifying and reaching out to seniors at risk of social isolation. There may be opportunities to combine this action with initiatives under the Transportation, Social Participation and Community Supports and Health Services dimensions

Timing/ Priority Medium term

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Civic Participation and Employment Action Item Work with economic development organizations operating within the County to continue to support and promote businesses and services offered by self-employed residents of the County, and to seek ways to support self-employment among older adults.

5.6.2

Work with community organizations in the County to identify and promote volunteer and civic participation opportunities suitable for older residents.

Medium term

Action Lead County of Frontenac

County of Frontenac

Performance Indicator Townships’ Recreation Number of new and Community/ home-based Economic Development businesses; committees, FCFDC, employment / local businesses unemployment rates among seniors Potential Partner(s)

Townships’ Recreation and Community/ Economic Development committees, community organizations

Number of new members in community and service organizations

AGENDA ITEM #a)

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5.6.1

Timing/ Priority Long term

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Communication and Information Action Item

5.7.2

Explore ways to ensure crossposting and consistency between information provided on bulletin boards, websites, community Facebook pages, and other sources of information in the County.

Short term

Action Lead

Potential Partner(s)

County of Frontenac

Townships’ Recreation and Community/ Economic Development committees, local community organizations and service providers Townships’ Recreation and Community/ Economic Development committees, community organizations, bulletin board providers

County of Frontenac

Performance Indicator Number of inquiries appropriately redirected

Reduction in number of postings that appear in only one location or medium

AGENDA ITEM #a)

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5.7.1

Timing/ Priority Medium term

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Action Item

Timing/ Priority Medium term

Action Lead

Potential Partner(s)

County of Frontenac

Townships’ Recreation and Community/ Economic Development committees, Frontenac News Frontenac-Kingston Council on Aging, local service providers

Explore ways to ensure key information of interest to older adults is distributed in print to all households in the community.

5.7.4

Medium term

County of Frontenac

5.7.5

Short term

County of Frontenac

Townships’ Recreation and Community/ Economic Development committees, local businesses, community organizations

Preparation and distribution of guide

Proportion of new ads or postings that conform to the guidelines

AGENDA ITEM #a)

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5.7.3

Performance Indicator Implementation of print distribution program

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Action Item 5.7.6

Action Lead

Potential Partner(s)

County of Frontenac

Townships’ Recreation and Community/ Economic Development committees

Performance Indicator Number of new public Wi-Fi zones established

AGENDA ITEM #a)

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Consider establishing public Wi-Fi zones, accessible during business hours, in Township offices.

Timing/ Priority Medium term

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Community Support and Health Services Action Item Explore opportunities to provide seniors-oriented community health programs, such as fitness, nutrition, or fall prevention, via telemedicine, to increase the range of programs provided throughout the County.

5.8.2

Work with local and regional health care service providers to improve access to specialists and public health services through regular community health care days or information fairs.

Medium term

Action Lead

Potential Partner(s)

County of Frontenac

KFL&A Public Health, SE LHIN, local health care providers

County of Frontenac

KFL&A Public Health, SE LHIN, local health care providers

Performance Indicator Number of new telemedicine programs offered; number of seniors accessing such programs Number of community health care days held

AGENDA ITEM #a)

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5.8.1

Timing/ Priority Short term

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Action Item 5.8.3

5.8.4

Medium term

Action Lead

Potential Partner(s)

County of Frontenac

KFL&A Public Health, SE LHIN, local health care providers

County of Frontenac Emergency Management Coordinator

County and Township emergency services

Performance Indicator Number of residents indicating awareness of, or use of, these directories

Number of policy changes or new initiatives resulting from consideration of age-friendly dimensions

AGENDA ITEM #a)

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Timing/ Priority Short term

AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Action Plan | February 2017

6.0 Summary and Next Steps During the development of the County of Frontenac Age-Friendly Community Action Plan, residents of the County were invited to view their community and its potential from an age-friendly perspective. Residents identified a wide range of existing age-friendly assets, but also numerous opportunities for improvement. The Age-Friendly Action Plan sets out a road map for addressing these opportunities and making the County a better place to live for residents of all ages. For the vision articulated in the Action Plan to become a reality, the County, its member Townships, businesses, institutions, community organizations and residents must commit to seeing and addressing issues through an age-friendly lens. Everyone in the County can play a role in creating a more age-friendly community, and even small initiatives and actions can have an impact.

Everyone in the County can play a role in creating a more age-friendly community, and even small initiatives and actions can have an impact.

Having completed the Age-Friendly Community Action Plan, the County can also apply to join the World Health Organization’s Global Network of Age-Friendly Cities and Communities. By becoming a member of this network, the County will be able to reach a global network of experts on aging, stay up-to-date regarding development and best practices in age-friendly community planning, and share its progress with other member communities worldwide. More information is available at https://extranet.who.int/agefriendlyworld/membership.

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AGENDA ITEM #a)

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County of Frontenac Age-Friendly Community Action Plan | February 2017

Appendix A Visioning Workshop Summary

A-0

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Visioning Workshop Summary Visioning Exercise Workshop participants were asked to respond to the following question: “In 5 words or 3-word statements, what would you associate with the County of Frontenac being an Age-Friendly Community? The following graphic illustrates the responses. Larger words occurred in responses more often than smaller ones.

Draft Vision Statement Participants development four preliminary draft vision statements based on the key words and ideas that emerged from the Visioning Exercise.

The County of Frontenac is an age-friendly community where local residents are encouraged and supported in order to live an active life with dignity, respect and independence.

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County of Frontenac Age-Friendly Community Action Plan | February 2017

The County of Frontenac leads diverse communities where people can enjoy all stages of life and actively age with dignity and independence.
The County of Frontenac comprises a diverse number of communities that strives to celebrate all stages of life with independence and dignity.
The County of Frontenac, a diverse community, is developing an age-friendly approach to that diversity. Using the preliminary draft vision statements as a starting point for group discussion, participants developed the following draft vision statement: The County of Frontenac supports local and inclusive communities where people can celebrate all stages of life and actively age with dignity and independence. Participants identified several key words from the draft and final vision statement that were of particular importance:       

Community Dignity Independence Leads All stages of life Actively age Inclusive

Guiding Principles and Goals Together, participants reviewed some examples of guiding principles and age-friendly planning goals used in other communities. They proposed the following draft list of goals to provide a framework for age-friendly initiatives in the County:

Ensure there is accessible and available health care
Provide safe, comfortable, affordable housing to enable aging in place
Maintain a high level of trust in community services and service providers (police, technicians, paramedics)
Improve transportation
Increase mobile phone service (especially in northern communities)
Create a central information portal
Ensure community involvement in age-friendly initiatives
Reduce social isolation
Increased education & awareness
Provide respite care & support to assist caregivers

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County of Frontenac Age-Friendly Community Action Plan | February 2017

World Town Café Exercise Workshop participants were asked to get into in 2 groups to review and discuss each of the World Health Organization’s (WHO) 8 Dimensions. Participants worked complete worksheets designed by the WHO to evaluate various age-friendly criteria in the County. Groups were asked to check off whether a given criteria is currently being met. The checkmarks have been tallied in the tables below and are supplemented by notes provided by the participants.

Outdoor Spaces and Buildings Criteria

Checkmarks

Notes

Public areas are clean and pleasant



Practical clean + pleasant – hit or miss (Marysville)

Green spaces and outdoor seating are sufficient in number, well-maintained and safe

 

N/A No seating on Ferry route

not enough benches – only two in town (Marysville)

Pavements are well-maintained, free of obstructions and reserved for pedestrians

 

N/A Some new sidewalks – ongoing, some progress (Marysville)

Pavements are non-slip, are wide enough for wheelchairs and have dropped curbs to road level

 

N/A Not always

Pedestrian crossings are sufficient in number and safe for people with difference levels and types of disability, with non-slip markings, visual and audio cues and adequate crossing times

 

No Not always – is improving

Drivers give way to pedestrians



N/A

Services are situated together and are accessible

 

No Not completely

Special customer service arrangements are provided, such as separate queues or service counters for older people

 

N/A No counters fitted

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County of Frontenac Age-Friendly Community Action Plan | February 2017 Criteria

Checkmarks

Notes

Buildings are well-signed outside and inside, with sufficient seating and toilets, accessible elevators, ramps, railings and stairs and non-slip floors



Public toilets outdoors and indoors are sufficient in number, clean, wellmaintained and accessible

 

No No

Transportation Criteria

Checkmarks

Notes

Public or community transportation costs are consistent, clearly displayed and affordable



Public or community transportation is reliable and frequent, including at night and on weekends and holidays

«No comments made»

All city areas and services are accessible by public or community transport, with good connections and well—marked routes and vehicles



Vehicles are clean, well-maintained, accessible, not overcrowded and have priority seating that is respected

«No comments made»

Specialized transportation is available for disabled



No (Marysville)

Drivers stop at designated stops and beside the curb to facilitate boarding and wait for passengers to be seated before driving off



N/A (Marysville)

In Kingston yes

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Action Plan | February 2017 Criteria

Checkmarks

Notes

Transport stops and stations are conveniently located, accessible, safe, clean, well- lit and well-manned, with adequate seating and shelter



N/A (Marysville)

Complete and accessible information is provided to users about routes, schedules and special needs facilities



Kingston side mostly

A community transport service is available where public transportation is too limited



N/A (Marysville)

Participant note: N/A to all – County supports volunteer transportation for seniors for medical purposes

Housing Criteria

Checkmarks

Notes

Sufficient, affordable housing is available in areas that are safe and close to services and the rest of the community.



Not enough

Sufficient and affordable home maintenance and support services are available



Not enough

Housing is well-constructed and provides safe and comfortable shelter from the weather

 

Not always Depends on household income levels

Interior spaces and level surfaces allow freedom of movement in all rooms and passageways



Vague… public housing?

Home modification options and supplies are available and affordable, and providers understand the needs of older people.



New company is doing this in South Frontenac

A-5

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Action Plan | February 2017 Criteria

Checkmarks

Notes

Public and commercial rental housing is clean, well-maintained and safe



Sufficient and affordable housing for frail and disabled older people, with appropriate services, is provided locally

 

N/A No

Social Participation Criteria

Checkmarks

Notes



Mostly – no public transport Partial – no transport

Venues for events and activities are conveniently located, accessible, well-lit and easily reached by public transport

Events are held at times convenient for older people



Activities and events can be attended alone or with a companion

«No comments made»

Activities and attractions are affordable, with no hidden or additional participation costs

«No comments made»

Good information about activities and events is provided, including details about accessibility of facilities and transportation options for older people



A wide variety of activities is offered to appeal to a diverse population of older people

«No comments made»

Gatherings including older people are held in various local community spots, such as recreation centres, schools, libraries, community centres and parks

«No comments made»



Mostly – too early not as good

Transportation options always a problem Partial – needs work + improved communication

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County of Frontenac Age-Friendly Community Action Plan | February 2017 Criteria

There is consistent outreach to include people at risk of social isolation

Checkmarks

Notes

 

Not easily done There is outreach but does not always find/attract those in social isolation

Respect and Social Inclusion Criteria

Checkmarks

Notes

Older people are regularly consulted by public, voluntary and commercial services on how to serve them better



Some effort made

Services and products to suit varying needs and preferences are provided by public and commercial services



Somewhat

Service staff are courteous and helpful

 

Presume Hit + miss

Older people are visible in the media, and are depicted positively and without stereotyping



For the most part

Community-wide settings, activities and events attract all generations by accommodating age-specific needs and preferences



Local activities only

Older people are specifically included in community activities for “families”

«No comments made»

Schools provide opportunities to learn about ageing and older people, and involve older people in school activities

«No comments made»

Older people are recognized by the community for their past as well as their present contributions

«No comments made»

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County of Frontenac Age-Friendly Community Action Plan | February 2017 Criteria

Checkmarks

Older people who are less well-off have good access to public, voluntary and private services

Notes

«No comments made»

Civic Participation and Employment Criteria

Checkmarks

Notes

A range of flexible options for older volunteers is available, with training, recognition, guidance and compensation for personal costs



The qualities of older employees are well promoted

«No comments made»

A range of flexible and appropriately paid opportunities for older people to work is promoted

«No comments made»

Discrimination on the basis of age alone is forbidden in the hiring, retention, promotion and training of employees



Not!

Workplaces are adapted to meet the needs of disabled people



Getting there

Self-employment options for older people are promoted and supported



Training in post-retirement options is provided for older workers.

 

Not enough No

Decision-making bodies in public, private and voluntary sectors encourage and facilitate membership of older people



Somewhat

Not all the time

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Communication and Information Criteria

Checkmarks

Notes

A basic, effective communication system reaches community residents of all ages



Huge challenge – no

Regular and widespread distribution of information is assured and a coordinated, centralized access is provided



Regular information and broadcasts of interest to older people are offered



Not enough

Oral communication accessible to older people is promoted.



Not to knowledge

People at risk of social isolation get oneto-one information from trusted individuals



Some but not all No

Public and commercial services provide friendly, person-to-person service on request

«No comments made»

Printed information – including official forms, television captions and text on visual displays – has large lettering and the main ideas are shown by clear headings and bold-face type



Somewhat – getting there

Print and spoken communication uses simple, familiar words in short, straightforward sentences



yes

Telephone answering services give instructions slowly and clearly and tell callers how to repeat the message at any time

«No comments made»

Electronic equipment, such as mobile telephones, radios, televisions, and bank and ticket machines, has large buttons and big lettering



N/A

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County of Frontenac Age-Friendly Community Action Plan | February 2017 Criteria

There is wide public access to computers and the Internet, at no or minimal charge, in public places such as government offices, community centres and libraries

Checkmarks

Notes



Community Support and Health Services Criteria

Checkmarks

Participant Notes

An adequate range of health and community support services is offered for promoting, maintaining and restoring health



Coming along

Home care services include health and personal care and housekeeping



Private & Paramedical

Health and social services are conveniently located and accessible by all means of transport



Partial on island

Residential care facilities and designated older people’s housing are located close to services and the rest of the community.



Not everywhere

Health and community service facilities are safely constructed and fully accessible

«No comments made»

Clear and accessible information is provided about health and social services for older people.



Delivery of services is coordinated and administratively simple

«No comments made»

All staff are respectful, helpful and trained to serve older people

«No comments made»

Trouble is disseminating

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Action Plan | February 2017 Criteria

Checkmarks

Participant Notes

Economic barriers impeding access to health and community support services are minimized

«No comments made»

Services to ensure adequate food and promote food security for all residents are available and accessible.



Voluntary services by people of all ages are encouraged and supported

«No comments made»

There are sufficient and accessible burial sites

«No comments made»

Community emergency planning takes into account the vulnerabilities and capacities of older people

«No comments made»

Coming along – more works need to be done. Community kitchen needed

A-11

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County of Frontenac Age-Friendly Community Action Plan | February 2017

Appendix B Community Survey and Results

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AGENDA ITEM #a)

County of Frontenac – Age-Friendly Community Dimensions - Community Survey Section 1 - General Information This survey is being conducted by the County of Frontenac. The survey is gathering information on how well the County meets the needs of its residents. Your responses will be used to help develop an Age-Friendly Community Action Plan to make the County a better place to live at every stage of life. This project is funded by the Government of Ontario. For more information about the survey or the Age-Friendly Community Action Plan, please contact Anne Marie Young, Manager of Economic Development, County of Frontenac, at 613-548-9400 ext. 330 or ayoung@frontenaccounty.ca. This is an in-depth survey and will require 20 to 30 minutes to complete. Your participation is appreciated!

Please select an option or provide a response to each question.

What is your gender? Female Male Prefer not to answer
Which of the following best describes your age group? 49 or younger 50-59 60-69 70-79 80-89 90-99 100 or older

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

What community do you live in? Frontenac Islands (including Marysville) Battersea Inverary Sydenham Harrowsmith Verona Parham Tichborne Sharbot Lake Arden Plevna Ompah Other area of the County Outside the County Unsure
Please check all that describe your current housing situation: I rent my home I own my home I live in a retirement home I share a home with my extended family or my friends I have no fixed address Other (please specify)
What is your current employment status? I am employed in a full-time occupation I am employed in a part-time occupation I am searching for employment I am retired I am unable to work for medical reasons

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

How often do you generally volunteer? Once a week Once a month Once a year I do not volunteer

Section 2 – Outdoor Spaces and Buildings Please indicate your opinion on each of the following statements.

In my opinion… Agree

Undecided / Unsure

Disagree

Public areas in the County are clean and pleasant. I feel safe walking in the County at night. Green spaces and outdoor seating are sufficient in number, well-maintained and safe. Outdoor trails/pathways are accessible and safe. Sidewalks are well-maintained, free of obstructions and reserved for pedestrians. Sidewalks have non-slip surfaces. Sidewalks are wide enough for wheelchairs. Sidewalks have dropped curbs to road level. There are enough marked pedestrian crossings. Pedestrian crossings are safe for people with different levels and types of disability (include nonslip markings, visual and audio cues and adequate crossing times). Drivers give way to pedestrians at intersections and pedestrian crossings. When present, cycle paths are separate from sidewalk. Outdoor safety is promoted by police patrols and community education. Special customer service arrangements are provided, such as separate queues or service counters for older people. Buildings are well-signed outside and inside, with appropriately-sized letters on the signs and numbers on the addresses. Buildings have automatic doors for easy opening. Buildings have sufficient seating, accessible elevators, ramps, railings and stairs, and non-slip floors. Public washrooms outdoors and indoors are sufficient in number, clean, well-maintained and accessible. Page 3 of 13

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

Do you have any suggestions for improvement regarding outdoor spaces and buildings, either in general or in specific locations?

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

Section 3 – Transportation Please indicate your opinion on each of the following statements.

In my opinion… Agree

Undecided / Unsure

Disagree

Transportation costs are affordable. All areas of the County and its services are accessible by public transport. Specialized transportation is available for disabled people. Complete and accessible information is provided to users about routes, schedules and special needs facilities. Taxis are accessible and affordable, and drivers are courteous and helpful. Roads in the County are well-maintained. Roadways are free of obstructions that block drivers’ vision. Traffic signs and intersections in my neighbourhood are visible and well-placed. Parking and drop-off areas are safe, sufficient in number and conveniently located. Priority parking and drop-off spots for people with special needs are available and respected in the County. There are a sufficient number of benches on County streets to sit on and take a break.

Do you have any suggestions for improvement regarding transportation, either in general or in specific locations?

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

Section 4 – Housing Please indicate your opinion on each of the following statements.

In my opinion… Agree

Undecided / Unsure

Disagree

A range of appropriate and affordable housing options (for sale and for rent) is available and includes apartments, independent living, smaller condominiums and family homes. Sufficient and affordable home maintenance and support services are available. Home modification options and supplies are available and affordable, and providers understand the needs of seniors. Affordable support is available to enable seniors to remain at home. Affordable long-term care, retirement home and assisted living options are available that prevent the separation of families and the need to move out of the community. Public and commercial rental housing is clean, wellmaintained and safe. Sufficient and affordable housing for frail and disabled older people, with appropriate services, is provided locally.

Do you have any suggestions for improvement regarding housing, either in general or in specific locations?

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

Section 5 – Social Participation Please indicate your opinion on each of the following statements.

In my opinion… Agree

Undecided / Unsure

Disagree

Venues for events and activities are conveniently located, accessible, and well-lit. Events in the County are held at times convenient for seniors. Activities and events that are offered in the County can be attended alone or with a companion. Activities and attractions that are offered in the County are affordable. Good information about activities and events is provided, including details about accessibility of facilities and transportation options for seniors. A wide variety of activities are offered in the County to appeal to a diverse population of seniors. Gatherings including seniors are held in various spots within the County, such as recreation centres, schools, libraries, community centres and parks.

Do you have any suggestions for improvement regarding social participation, either in general or in specific locations?

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

Section 6 – Respect and Social Inclusion Please indicate your opinion on each of the following statements.

In my opinion… Agree

Undecided / Unsure

Disagree

Seniors in the County are regularly consulted by public, voluntary and commercial services on how to serve them better. Community-wide settings, activities and events attract all generations by accommodating age-specific needs and preferences. Seniors are specifically included in community activities for “families”. Schools provide opportunities to learn about ageing and older people, and involve seniors in school activities (for example: school reading programs, children spending time with seniors). Seniors are recognized by the community for their past as well as their present contributions. Isolated seniors are contacted, visited or taken to activities in the County. Seniors who are less well-off have good access to public, voluntary and private services. There is consistent outreach to include people at risk of social isolation.

Do you feel that the community in the County of Frontenac shows adequate respect for aging citizens? Yes No
Do you have any suggestions for improvement regarding social participation, either in general or in specific locations?

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

Section 7 – Civic Participation and Employment Please indicate your opinion on each of the following statements.

In my opinion… Agree

Undecided / Unsure

Disagree

A range of flexible options for older volunteers are available in the County, with training, recognition, guidance and compensation for personal costs. The qualities of older employees are well-promoted in the County. There are a range of paid job opportunities for older citizens in the County. Workplaces in the County are adapted to meet the needs of disabled people. Self-employment options for seniors are promoted and supported. Training in post-retirement options is provided for older workers. Decision-making bodies in public, private and voluntary sectors encourage and facilitate the membership of seniors.

Do you have any suggestions for improvement regarding civic participation and employment, either general or specific?

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

Section 8 – Communication and Information Please indicate your opinion on each of the following statements.

In my opinion… Agree

Undecided / Unsure

Disagree

The County offers a basic, effective communication system that reaches community residents of all ages. Regular and widespread distribution of information is assured and a coordinated, centralized access is provided. Printed information in the County – including official forms and text on visual displays – is easy to read and understand (e.g. large print, clear language). Public telephone answering services in the County give instructions slowly and clearly and tell callers how to repeat the message at any time. There is wide public access to computers and the Internet, at no or minimal charge, in the County’s public places (for example: government offices, community centres and libraries).

Do you have any suggestions for improvement regarding communication and information, either general or specific?

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

How do you prefer to obtain information? Check all that apply. In person Telephone Newspaper Printed material (e.g. bulletins, flyers) Television Radio Internet Other (please specify)
If you use the Internet, what Internet sites do you frequently visit to obtain information about local news, events, medical and other services?

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

Section 9 – Community and Health Services Please indicate your opinion on each of the following statements.

In my opinion… Agree

Undecided / Unsure

Disagree

An adequate range of health and community support services is offered in the County. Services in the County are situated together and are accessible. The health care services that are provided in the County meet the needs of seniors (e.g. hospital, physicians, eye care). Community services to ensure adequate food and promote food security for all residents are available and accessible. Health and social services in the County are conveniently located and accessible by all means of transport. Residential care facilities and designated seniors’ housing are located close to services in the County and the rest of the community. Health and community service facilities are safely constructed and fully accessible. Clear and accessible information is provided about health and social services for seniors. All staff are respectful, helpful and trained to serve seniors. Economic barriers impeding access to health and community support services are minimized. Voluntary services by people of all ages are encouraged and supported. Support is available to assist with travelling out of town for medical services. Emergency planning in the County takes into account the vulnerabilities and capacities of seniors.

Do you have any suggestions for improvement regarding community and health services, either general or specific?

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AGENDA ITEM #a)

County of Frontenac Age-Friendly Community Dimensions Community Survey

Section 10 – Other Comments 26. Do you have any other comments or suggestions about the County becoming a more age-friendly community?

Privacy Notice: Under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), personal information included in a submission to the County of Frontenac will not be disclosed to any third parties without having obtained the prior consent of the person to whom the information pertains, except when MFIPPA permits disclosure or other applicable law requires that the County disclose the personal information. Thank you for helping us make the County of Frontenac a more age-friendly community!

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q1 What is your gender? Answered: 70

Skipped: 0

Female

Male

Prefer not to answer

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90%

100%

Responses

Female

71.43%

Male

28.57%

Prefer not to answer

0.00%

Total

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q2 Which of the following best describes your age group? Answered: 70

Skipped: 0

49 or younger

50-59

60-69

70-79

80-89

90-99

100 or older

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90%

100%

Responses

49 or younger

21.43%

50-59

12.86%

60-69

31.43%

70-79

27.14%

80-89

7.14%

90-99

0.00%

100 or older

0.00%

Total

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q3 What community do you live in? Answered: 70

Skipped: 0

Frontenac Islands…

Battersea

Inverary

Sydenham

Harrowsmith

Verona

Parham

Tichborne

Sharbot Lake

Arden

Plevna

Ompah

Other area of the County Outside the County

Unsure

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90%

100%

Responses

Frontenac Islands (including Marysville)

0.00%

Battersea

2.86%

Inverary

5.71%

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey Sydenham

17.14%

Harrowsmith

1.43%

Verona

5.71%

Parham

2.86%

Tichborne

0.00%

Sharbot Lake

22.86%

Arden

5.71%

Plevna

12.86%

Ompah

4.29%

Other area of the County

8.57%

Outside the County

10.00%

Unsure

0.00%

Total

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q4 Please check all that describe your current housing situation: Answered: 70

Skipped: 0

I rent my home

I own my home

I live in a retirement home

I share a home with my…

I have no fixed address

Other (please specify)

10%

20%

30%

40%

50%

60%

70%

Answer Choices

80%

90%

100%

Responses

I rent my home

7.14%

I own my home

84.29%

I live in a retirement home

0.00%

I share a home with my extended family or my friends

10.00%

I have no fixed address

0.00%

Other (please specify)

5.71%

Total Respondents: 70

Other (please specify)

Date

I have a bungalow attached to my daughter/son-in-law and grandchildren (3). Wonderful arrangement.

11/22/2016 11:18 AM

Father lives with me/spouse

11/22/2016 11:02 AM

Own, operate and live at Sharbot Lake Retirement and Retreat

11/21/2016 4:10 PM

Hobby farm

11/21/2016 3:51 PM

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q5 What is your current employment status? Answered: 70

Skipped: 0

I am employed in a full-ti…

I am employed in a part-ti…

I am searching for employment

I am retired

I am unable to work for…

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90%

100%

Responses

I am employed in a full-time occupation

31.43%

I am employed in a part-time occupation

7.14%

I am searching for employment

0.00%

I am retired

60.00%

I am unable to work for medical reasons

1.43%

Total

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q6 How often do you generally volunteer? Answered: 69

Skipped: 1

Once a week

Once a month

Once a year

I do not volunteer

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90%

100%

Responses

Once a week

31.88%

Once a month

20.29%

Once a year

21.74%

I do not volunteer

26.09%

Total

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q7 In my opinion… Answered: 63

Skipped: 7

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey Public areas in the Count… I feel safe walking in t… Green spaces and outdoor… Outdoor trails/pathw… Sidewalks are well-maintai… Sidewalks have non-slip… Sidewalks are wide enough … Sidewalks have dropped curb… There are enough marke… Pedestrian crossings in… Drivers give way to… When present, cycle paths … Outdoor safety is promoted … Special customer… Buildings are well-signed… Buildings have automatic do… Buildings have sufficient… Public washrooms… 0

Agree

Undecided / Unsure

Disagree

Total

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Weighted Average

AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey Public areas in the County are clean and pleasant.

74.19%

25.81%

0.00%

62.30%

31.15%

6.56%

35.48%

40.32%

24.19%

63.49%

34.92%

1.59%

38.10%

42.86%

19.05%

Sidewalks have non-slip surfaces.

11.48%

60.66%

27.87%

Sidewalks are wide enough for wheelchairs.

13.79%

60.34%

25.86%

Sidewalks have dropped curbs to road level.

27.42%

51.61%

20.97%

There are enough marked pedestrian crossings in the County.

18.33%

50.00%

31.67%

Pedestrian crossings in the County are safe for people with different levels and types of disability

16.39%

52.46%

31.15%

I feel safe walking in the County at night.

Green spaces and outdoor seating are sufficient in number, well-maintained and safe.

Outdoor trails/pathways are accessible and safe.

Sidewalks are well-maintained, free of obstructions and reserved for pedestrians.

(include nonslip markings, visual and audio cues and adequate crossing times). Drivers give way to pedestrians at intersections and pedestrian crossings.

When present, cycle paths are separate from sidewalk.

Outdoor safety is promoted by police patrols and community education.

Special customer service arrangements are provided, such as separate queues or service counters for older people. Buildings are well-signed outside and inside, with appropriately-sized letters on the signs and numbers on the addresses. Buildings have automatic doors for easy opening.

Buildings have sufficient seating, accessible elevators, ramps, railings and stairs, and non-slip floors.

Public washrooms outdoors and indoors are sufficient in number, clean, well-maintained and accessible.

1.26

1.44

1.89

1.38

1.81

2.16

2.12

1.94

2.13

2.15

1.92

1.97

1.85

2.25

1.72

1.75

38.33%

31.67%

30.00%

23.73%

55.93%

20.34%

38.33%

23.33%

16.95%

40.68%

42.37%

47.54%

32.79%

19.67%

44.44%

36.51%

19.05%

32.20%

45.76%

22.03%

1.90

28.57% 18

34.92% 22

36.51% 23

2.08

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q8 Do you have any suggestions for improvement regarding outdoor spaces and buildings, either in general or in specific locations? Answered: 26

Skipped: 44

Responses

Date

It would be nice if the beach would enforce a non-smoking policy as other outdoor spaces have done in Kingston. It is

11/29/2016 11:38 AM

so disappointing to see small children at the beach and adults smoking right around them. - Also, I can’t attend Canada Day festivities at the beach because of smoking 2

More handicapped parking spaces

11/29/2016 11:17 AM

Based on demographics of villages with the City - the Township should be assisted with the installation of safe

11/29/2016 10:58 AM

sidewalks so seniors can walk to get the mail, to the local shop and for daily, free exercise. Case in point - Parham Tichborne - Sharbot Lake 4

Lots of money spent on speed limit signs but many don’t pay attention - not good use of $ - people will drive to road

11/29/2016 10:31 AM

conditions - Not good enforcement in Plevna (North Frontenac) - Ok to mark school zones but need to allow common sense 5

Open washrooms in Sharbot Lake Beach during Open Season

11/29/2016 10:24 AM

Some areas of the county are well maintained, safe, other not so or less well maintained

11/29/2016 10:11 AM

More intense monitoring should be done to ensure safety to elder, especially seniors

11/29/2016 9:59 AM

Accessibility is beginning to be a consideration in the County. It needs to become a ‘given’ in every build and repair.

11/22/2016 1:54 PM

Getting read for seniors need to be a priority which will be helpful for the entire population 9

Yes - Improve the washrooms at the beach !

11/22/2016 1:48 PM

Elizabeth St. sidewalks in Sharbot Lake could be improved

11/22/2016 1:35 PM

Sharbot Lake - Sidewalks (wheelchair friendly) on all of Elizabeth Street and Garrett Street. - Improved parking,

11/22/2016 1:15 PM

especially in area of bank, post office and grocery store 12

Our sidewalks in Sharbot Lake are snow covered and often inaccessible in the winter

11/22/2016 12:25 PM

Making outdoor washrooms made accessible - Ensuring that busy areas with businesses, services and other

11/22/2016 11:42 AM

infrastructure is have well maintained walkways 14

I do not live in County

11/22/2016 11:36 AM

Have washrooms available with appropriate signage. When I go to a village I do not know where washrooms are available (Unsure selection means “Where I live none of these things exist)

11/22/2016 11:21 AM

K+P Trail is lovely to walk on by needs seating spread out to offer a rest spot

11/22/2016 11:03 AM

Have more seating down main street - More activities for seniors

11/22/2016 9:51 AM

Create more public spaces with lighting and seats

11/22/2016 9:20 AM

Rest stops along the trail would be great!

11/21/2016 4:35 PM

Seating along trails - Public washroom facilities other than businesses and library - Sidewalks too narrow and traffic too close (truck mirrors a hazard)

11/21/2016 4:30 PM

Public washrooms are too far to walk

11/21/2016 4:25 PM

More accessibility needed - Increase # of disable parking spots available

11/21/2016 4:04 PM

More accessible entrances, ramps, door operators, lifts and elevators

11/21/2016 3:56 PM

Great need for public washrooms, better street crossing safety, especially in darkness, especially crossing Rutledge Road, Road 38, etc. Fewer skidoos on sidewalks, please!

11/21/2016 2:15 PM

None

11/21/2016 1:46 PM

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey 26

In Plevna there are few outdoor spaces and buildings so it’s difficult for me to comment.

11/15/2016 6:14 PM

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q9 In my opinion… Answered: 62

Skipped: 8

Transportation costs are… All areas of the County a… Specialized transportati… Complete and accessible… Taxis are accessible a… Roads in the County are… Roadways are free of… Traffic signs and… Parking and drop-off are… Priority parking and… There are a sufficient… 0

Agree Transportation costs are affordable.

Undecided / Unsure

Disagree

Total

Weighted Average

20.69% 12

43.10% 25

36.21% 21

2.16

6.67% 4

26.67% 16

66.67% 40

2.60

35.00% 21

50.00% 30

15.00% 9

1.80

Complete and accessible information is provided to users about routes, schedules and special needs facilities.

8.20% 5

65.57% 40

26.23% 16

2.18

Taxis are accessible and affordable, and drivers are courteous and helpful.

5.17% 3

44.83% 26

50.00% 29

2.45

56.45% 35

19.35% 12

24.19% 15

1.68

All areas of the County and its services are accessible by public transport.

Specialized transportation is available for disabled people.

Roads in the County are well-maintained.

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey Roadways are free of obstructions that block drivers’ vision.

Traffic signs and intersections in my neighbourhood are visible and well-placed.

Parking and drop-off areas are safe, sufficient in number and conveniently located.

Priority parking and drop-off spots for people with special needs are available and respected in the County. There are a sufficient number of benches on County streets to sit on and take a break.

54.10%

22.95%

68.85%

21.31%

9.84%

40.00%

38.33%

21.67%

38.71%

40.32%

20.97%

20.00%

36.67%

43.33%

1.69

1.41

1.82

2.23

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q10 Do you have any suggestions for improvement regarding transportation, either in general or in specific locations? Answered: 22

Skipped: 48

Responses

Date

11/29/2016 11:38 AM

Develop transportation major city (Kingston) that is reliable and affordable and regular - Require stores etc to provide 2 or more handicapped parking space and police them

11/29/2016 11:18 AM

Walking villages should exist in every township - all villages should be walking villages!

11/29/2016 10:58 AM

Lots of $ in gas tax that goes into Dark Sky and not back into roads - Roads better in North Frontenac that in

11/29/2016 10:33 AM

Central/South but still room for improvement - 60 ft right of way but only 30 ft cleared 5

More community drivers that get PAID

11/29/2016 10:25 AM

Although we have transportation from Rural Routes, other means of transportation in the northern part of the County are missing

11/29/2016 10:15 AM

We need a county master plan for transportation

11/22/2016 2:22 PM

Central Frontenac Roads could be matter maintained

11/22/2016 1:35 PM

We do not have public transportation in Sharbot Lake

11/22/2016 12:26 PM

There are very few transportation options in rural areas. The only one I’m aware of it is Frontenac Transportation. Having more affordable transportation would help promote social engagement and combat isolation

11/22/2016 11:43 AM

Disability transportation is not available for appointments. Washrooms are difficult to find.

11/22/2016 11:22 AM

Shuttle run - bus twice weekly to city

11/22/2016 11:04 AM

Bus to Kingston twice weekly

11/22/2016 9:51 AM

More visible handicap parking

11/21/2016 4:36 PM

Need public (or private) transportation at least along Highway 38, Sydenham Road & Division

11/21/2016 4:30 PM

Specialized transportation is expensive does not include access bus. Not affordable. - Get the access bus out here. Local taxi service with a flat fee of 20.00 to the City.

11/21/2016 4:26 PM

More accessible transportation, public or private

11/21/2016 3:57 PM

Need a bus service, at least once a week, down 38, over to Sydenham, in to Kingston

11/21/2016 2:21 PM

As the population ages, there should be an increase in the number of parking space that are reserved for those with permits to use those parking spaces.

11/21/2016 1:57 PM

none

11/21/2016 1:46 PM

Nice to see a disability parking spot in front of drug store. I am not disabled, however, can appreciated this for those

11/21/2016 1:34 PM

who are 22

There is none where I live.

11/15/2016 6:16 PM

15 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q11 In my opinion… Answered: 62

Skipped: 8

A range of appropriate … Sufficient and affordable h… Home modification… Affordable support is… Affordable long-term ca… Public and commercial… Sufficient and affordable… 0

Agree

Undecided / Unsure

Disagree

Total

Weighted Average

A range of appropriate and affordable housing options (for sale and for rent) is available and includes apartments, independent living, smaller condominiums and family homes.

11.67% 7

40.00% 24

48.33% 29

2.37

Sufficient and affordable home maintenance and support services are available.

18.33% 11

51.67% 31

30.00% 18

2.12

Home modification options and supplies are available and affordable, and providers understand the needs of seniors.

19.35% 12

59.68% 37

20.97% 13

2.02

Affordable support is available to enable seniors to remain at home.

27.59%

51.72%

20.69%

1.93

25.81%

38.71%

35.48%

2.10

6.56%

72.13%

21.31%

2.15

11.29%

50.00%

38.71%

2.27

Affordable long-term care, retirement home and assisted living options are available that prevent the separation of families and the need to move out of the community. Public and commercial rental housing is clean, well-maintained and safe.

Sufficient and affordable housing for frail and disabled older people, with appropriate services, is provided locally.

16 / 34

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q12 Do you have any suggestions for improvement regarding housing, either in general or in specific locations? Answered: 20

Skipped: 50

Responses

Date

11/29/2016 11:39 AM

Move co-ops for seniors on sliding scale for rent

11/29/2016 11:19 AM

County should implement affordable senior living at both retirement and Long Term Care levels, never more than 15 min from the villages of the County. Who, after living 80 years in Arden, wants to move to Kingston?! And go into a

11/29/2016 11:00 AM

come (retirement or LTC) to boot! Not likely. 4

We badly need something at $500 or less rent (many only have $1000/month) - Not too large so can be heated in

11/29/2016 10:37 AM

winter - toilet/sink, cot, microwave, table - Lots of support services there but many not be affordable - Grocery store in area replaced mom+pop store but has failed several times and is struggling (high taxes, rent, heat costs) - imbalance between toiletries budget and other costs of home 5

Housing rent too expensive for Seniors

11/29/2016 10:25 AM

Safe, affordable housing for services is not readily available in the northern/central part of the County. We are off the “radar” as far as housing is concerned. The same goes for retirement/nursing homes - the (Fairmont) County home is

11/29/2016 10:18 AM

not available for us in Central/Northern Frontenac - usually used by Kingston and South Frontenac people 7

Although there is housing available it does not ensure that it is as affordable as it should be. Support to keep

11/29/2016 10:00 AM

individuals in their home is improving but still is not enough 8

Affordable housing is not available in this community for seniors and those with disabilities

11/22/2016 2:23 PM

We need more of any or all types of senior living - from retirement to LTC. Too many people need to leave the community they have always lived in.

11/22/2016 1:16 PM

We lack senior housing

11/22/2016 12:26 PM

Not well informed what is available in Frontenac. I would guess that not enough is available for students, singles and seniors!!! at a reasonable cost.

11/22/2016 11:23 AM

Verona needs a seniors assisted living facility

11/22/2016 11:04 AM

Build seniors housing

11/22/2016 9:52 AM

A public listing of available rentals would be helpful.

11/21/2016 4:36 PM

Some great public and private housing but is it enough?

11/21/2016 4:31 PM

Need more housing - No housing for young families to rent - Too long wait lists for housing

11/21/2016 4:26 PM

More affordable/accessible housing - More promotion of available options to keep seniors at their own home

11/21/2016 3:57 PM

Need long-term care in more of the local villages - More affordable, accessible housing!

11/21/2016 2:22 PM

As the population ages, more appropriate and affordable housing of all types should be built or older buildings (like unused schools and churches) should be renovated to accommodate seniors who are forced to move out of their larger

11/21/2016 1:58 PM

homes. 20

none

11/21/2016 1:46 PM

17 / 34

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q13 In my opinion… Answered: 61

Skipped: 9

Venues for events and… Events in the County are h… Activities and events that … Activities and attractions… Good information… A wide variety of activitie… Gatherings including… 0

0.2

0.4

0.6

0.8

1.2

1.4

1.6

1.8

Agree

Undecided / Unsure

Disagree

65.00%

26.67%

8.33%

63.93%

31.15%

4.92%

68.85%

29.51%

1.64%

73.33%

23.33%

3.33%

Good information about activities and events is provided, including details about accessibility of facilities and transportation options for seniors.

40.00% 24

A wide variety of activities are offered in the County to appeal to a diverse population of seniors.

Venues for events and activities are conveniently located, accessible, and well-lit.

Events in the County are held at times convenient for seniors.

Activities and events that are offered in the County can be attended alone or with a companion.

Activities and attractions that are offered in the County are affordable.

Gatherings including seniors are held in various spots within the County, such as recreation centres, schools, libraries, community centres and parks.

Total

Weighted Average

1.43

1.41

1.33

1.30

51.67% 31

8.33% 5

1.68

53.33% 32

31.67% 19

15.00% 9

1.62

73.33% 44

25.00% 15

1.67% 1

1.28

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q14 Do you have any suggestions for improvement regarding social participation, either in general or in specific locations? Answered: 11

Skipped: 59

Responses

Date

When was the last County run seniors event in Parham? Arden? Mountain Grove? Godfrey? Sydenham and Verona are not the only population cores. The 38 corridor is under serviced.

11/29/2016 11:01 AM

Dinners more than $10 not affordable - Not all info is available - not everyone has internet access - needs to be in paper

11/29/2016 10:37 AM

Indoor swimming pool at Highschool

11/29/2016 10:26 AM

If the activities are available, it is not often easy for those who do not drive to attend

11/29/2016 10:01 AM

Yes! Well done!

11/22/2016 1:50 PM

The Sharbot Lake area is very well resourced in this regard.

11/22/2016 11:43 AM

Events is the County for seniors should be held in the day time - The few events I have attended have been in

11/22/2016 11:24 AM

facilities appropriately supplied with washrooms and accessible. 8

Have more wellness clinics - They should attend all rural events

11/22/2016 9:53 AM

South Frontenac Community Services when contacted by phone to get information about this SALT expo knew nothing about it. The reception knew nothing and passed to another staff who knew nothing. Need better

11/21/2016 4:26 PM

communication. 10

none

11/21/2016 1:46 PM

I’d like to have workout classes available in Plevna.

11/15/2016 6:18 PM

19 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q15 In my opinion… Answered: 60

Skipped: 10

Seniors in the County are… Community-wide settings,… Seniors are specifically… Schools provide… Seniors are recognized b… Isolated seniors are… Seniors who are less… There is consistent… 0

Agree

Undecided / Unsure

Disagree

Total

Weighted Average

Seniors in the County are regularly consulted by public, voluntary and commercial services on how to serve them better.

26.67% 16

50.00% 30

23.33% 14

1.97

Community-wide settings, activities and events attract all generations by accommodating age-

38.33%

55.00%

6.67% 60

1.68

1.60

2.03

1.55

2.12

1.98

2.12

specific needs and preferences.

Seniors are specifically included in community activities for “families”.

48.28%

43.10%

8.62%

Schools provide opportunities to learn about ageing and older people, and involve seniors in school

18.33%

60.00%

21.67%

53.33%

38.33%

8.33%

71.67%

20.00%

21.67%

58.33%

20.00%

13.56%

61.02%

25.42%

activities (for example: school reading programs, children spending time with seniors). Seniors are recognized by the community for their past as well as their present contributions.

Isolated seniors are contacted, visited or taken to activities in the County.

Seniors who are less well-off have good access to public, voluntary and private services.

There is consistent outreach to include people at risk of social isolation.

20 / 34

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q16 Do you feel that the community in the County of Frontenac shows adequate respect for aging citizens? Answered: 50

Skipped: 20

Yes

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90%

100%

Responses

Yes

78.00%

22.00%

Total

21 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

Page 144 of 168

AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q17 Do you have any suggestions for improvement regarding respect and social inclusion, either general or specific? Answered: 17

Skipped: 53

Responses

Date

Answer to 16. was “Possibly”

11/29/2016 11:21 AM

Free transportation to all County events (Cox bus lines of adaptive vehicles) with pick-up ports at all villages - Daily

11/29/2016 11:03 AM

trip to KGH/HDH funded by the County 3

Losing young people because no work to keep them in the area - Not a need to recognize people as much as we do

11/29/2016 10:39 AM

Outreach improving - eventually first responders will make a big difference - Fire department branch first of scene and CPR trained - moving towards having paramedics visit older people 4

11/29/2016 10:26 AM

Central Frontenac - Northern Frontenac - Community Services, provides great programs for Seniors

11/29/2016 10:19 AM

Respect yes, but planning and accommodation no - Have seniors programs and dinner, but they are not multigenerational

11/22/2016 2:25 PM

I think Fron. Cty. does an excellent job!

11/22/2016 1:50 PM

Isolation is a problem, particularly as it relates to transportation

11/22/2016 11:44 AM

Need to know/promote services available outside the County especially if not available in the County

11/22/2016 11:37 AM

Never heard of any school opportunities to learn about ageing and older people, and involving seniors in school activities - Today is a good day - event for seniors!

11/22/2016 11:26 AM

An access phone # that they can call and County will make sure they get to events, or are informed of events

11/22/2016 11:05 AM

More events for seniors in Verona and Harrowsmith

11/22/2016 9:54 AM

There is no outreach - Go door to door - People with mobility and medical conditions don’t venture out much Nothing for kids or teens

11/21/2016 4:26 PM

All communities can improve all around

11/21/2016 4:05 PM

Communication is an ongoing problem - Frontenac News (out of Sharbot Lake) is a good source - but is not regularly

11/21/2016 2:24 PM

available in Storington 16

none

11/21/2016 1:47 PM

I help out with the Grace Food Bank Garden and so am aware that the challenge North students have the opportunity

11/21/2016 1:40 PM

to work with the seniors. Interestingly they all vie for the opportunity to work with the seniors. I feel all children in the school system should have the opportunity to connect with seniors and benefit from their knowledge and experience.

22 / 34

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q18 In my opinion… Answered: 61

Skipped: 9

A range of flexible… The qualities of older… There are a range of pai… Workplaces in the County a… Self-employment options for… Training in post-retirem… Decision-making bodies in… 0

There are a range of paid job opportunities for older citizens in the County.

Workplaces in the County are adapted to meet the needs of disabled people.

Self-employment options for seniors are promoted and supported.

Training in post-retirement options is provided for older workers.

Decision-making bodies in public, private and voluntary sectors encourage and facilitate the membership of seniors.

Agree

Undecided / Unsure

Disagree

Total

Weighted Average

30.00%

56.67%

13.33%

18.33%

51.67%

30.00%

1.83

2.12

3.33% 2

56.67% 34

40.00% 24

2.37

19.67% 12

67.21% 41

13.11% 8

1.93

8.33% 5

66.67% 40

25.00% 15

2.17

18.03% 11

57.38% 35

24.59% 15

2.07

27.87% 17

55.74% 34

16.39% 10

1.89

23 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q19 Do you have any suggestions for improvement regarding civic participation and employment, either general or specific? Answered: 8

Skipped: 62

Responses

Date

Long-term jobs fallen off, so people wither need to retrain or can’t work - No shortage of work, but what is there

11/29/2016 10:40 AM

doesn’t pay enough to cover costs 2

Education regarding the knowledge skills and need to participate will help more senior participation

11/29/2016 10:02 AM

Again, it should be a featured part of an overall seniors master plan

11/22/2016 2:26 PM

There is a lot of opportunity for community involvement. I think increasing accessibility of environment would promote

11/22/2016 11:48 AM

involvement even more 5

11/22/2016 11:35 AM

First of all there has to be appropriate communication publishing information to provide awareness

11/22/2016 11:26 AM

There are no jobs in this small community

11/21/2016 4:26 PM

None

11/21/2016 1:47 PM

24 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q20 In my opinion… Answered: 60

Skipped: 10

The County offers a bas…

Regular and widespread…

Printed information …

Public telephone…

There is wide public acces…

0.2

0.4

0.6

0.8

1.2

1.4

1.6

1.8

Agree

Undecided / Unsure

Disagree

Total

Weighted Average

The County offers a basic, effective communication system that reaches community residents of all ages.

37.29% 22

38.98% 23

23.73% 14

1.86

Regular and widespread distribution of information is assured and a coordinated, centralized access is provided.

33.90% 20

47.46% 28

18.64% 11

1.85

Printed information in the County – including official forms and text on visual displays – is easy to read and understand (e.g. large print, clear language).

43.86% 25

47.37% 27

8.77% 5

1.65

Public telephone answering services in the County give instructions slowly and clearly and tell callers how to repeat the message at any time.

28.81% 17

55.93% 33

15.25% 9

1.86

There is wide public access to computers and the Internet, at no or minimal charge, in the County’s public places (for example: government offices, community centres and libraries).

48.33% 29

41.67% 25

10.00% 6

1.62

25 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q21 Do you have any suggestions for improvement regarding communication and information, either general or specific? Answered: 11

Skipped: 59

Responses

Date

Computer access? In Godfrey? In Parham - only 6 hrs/wk at Library; ditto in Sharbot Lake (unless you count the St

11/29/2016 11:05 AM

Lawrence College office in Sharbot Lake). Only Library access to computers at Mountain Grove and Arden. North in Tichborne. What about Battersea? Elginburg? 2

Many seniors don’t have internet access (knowledge and cost) - depend of newspaper for info. - FD communication

11/29/2016 10:43 AM

budget ($3M) is more than what is lost in fines - doesn’t make sense - Info likely available at Township office shouldn’t do more communications because costs will go up - Sit on hold for too long when calling Hydro 3

Better computers; WIFI accessibility

11/29/2016 10:23 AM

In smaller rural areas those who may need this communication info are hampered because there is no way for them to

11/29/2016 10:03 AM

get there. 5

The local newspaper does an excellent job

11/22/2016 1:51 PM

Many people had to idea that out of County services were available in the County. Staff need to be knowledgeable and pro-active in ensuring the residents have need met even if it is an “outside of the County” service

11/22/2016 11:38 AM

11/22/2016 11:35 AM

I look at the Grace Community Centre website all the time - congratulation. - I do not get a lot of info or guidance

11/22/2016 11:28 AM

from South Frontenac website 9

Computer café, and lessons (free) - Information phone # for all seniors events

11/22/2016 11:07 AM

Need public phones again. Most seniors don’t have cell phones. Phone booths gone. Need access to phones in buildings.

11/21/2016 4:26 PM

None

11/21/2016 1:49 PM

26 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q22 How do you prefer to obtain information? Check all that apply. Answered: 61

Skipped: 9

In person

Telephone

Newspaper

Printed material (e….

Television

Radio

Internet

Other (please specify) 0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90%

100%

Responses

In person

34.43%

Telephone

32.79%

Newspaper

54.10%

Printed material (e.g., bulletins, flyers)

62.30%

Television

19.67%

Radio

21.31%

Internet

63.93%

Other (please specify)

8.20%

Total Respondents: 61

Other (please specify)

Date

Word of mouth

11/29/2016 10:43 AM

11/22/2016 11:07 AM

Flyer

11/21/2016 4:32 PM

Door to door

11/21/2016 4:26 PM

27 / 34

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey 5

Mail

11/21/2016 2:24 PM

28 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

Page 151 of 168

AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q23 If you use the Internet, what Internet sites do you frequently visit to obtain information about local news, events, medical and other services? Answered: 35

Skipped: 35

Responses

Date

CKWS CTV CNN Front News (All on Facebook)

11/29/2016 11:48 AM

Facebook - Twitter

11/29/2016 11:42 AM

Sharbot Lake Family Health team - What’s Happening Central Frontenac - Sharbot Lake Property Owners Assoc. -

11/29/2016 11:40 AM

Township of Central Frontenac 4

Whig standard site - Facebook - What’s happening SF, CF,NF, etc

11/29/2016 11:05 AM

Google.com CTV.ca CNN.com

11/29/2016 10:48 AM

As much bad as good online - too many laws that might help one person but harm someone else - Concern about online voting - Security and people knowing how you voted - Won’t vote online

11/29/2016 10:43 AM

11/29/2016 10:26 AM

Local Library

11/29/2016 10:23 AM

Township website, newspaper, web pages

11/29/2016 10:03 AM

County and township websites - google - local Verona site

11/22/2016 2:28 PM

I don’t

11/22/2016 1:51 PM

MSN Google

11/22/2016 1:33 PM

Local news - Facebook

11/22/2016 1:12 PM

Cbc.ca - Township website -NFCS website

11/22/2016 11:49 AM

South Frontenac Twp. Grace Community Centre

11/22/2016 11:28 AM

Napanee Weekly event e-mail

11/22/2016 11:15 AM

Google/ V.C.A site

11/22/2016 11:07 AM

yes

11/22/2016 9:54 AM

South Frontenac website

11/22/2016 9:45 AM

Whig Standard South Frontenac Calling (?) an agency

11/22/2016 9:36 AM

Google

11/22/2016 9:09 AM

Kingston Station 4 - CKWS - Frontenac News - Facebook

11/21/2016 4:37 PM

Don’t know any except Google

11/21/2016 4:32 PM

Google.com

11/21/2016 4:26 PM

CTV, local news, local newspapers

11/21/2016 4:06 PM

South Frontenac Township website

11/21/2016 3:58 PM

Breaking News

11/21/2016 3:53 PM

Township, County website Frontenac News website

11/21/2016 2:24 PM

Google

11/21/2016 2:09 PM

Community’s Facebook messages - Emails from community administration - Community’s website

11/21/2016 1:59 PM

Google, etc.

11/21/2016 1:49 PM

29 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey 32

South Frontenac Community and Social Services South Frontenac Township and municipal website

11/21/2016 1:41 PM

Facebook

11/16/2016 7:08 PM

North Frontenac township.

11/15/2016 6:21 PM

Ssee comments st end of survey.

11/15/2016 12:32 PM

30 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

Page 153 of 168

AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q24 In my opinion… Answered: 59

Skipped: 11

An adequate range of hea… Services in the County a… The health care service… Community services to… Health and social servi… Residential care facilit… Health and community… Clear and accessible… All staff are respectful,… Economic barriers… Voluntary services by… Support is available to… Emergency planning in … 0

0.2

0.4

0.6

0.8

1.2

1.4

Agree An adequate range of health and community support services is offered in the County.

1.6

1.8

Undecided / Unsure

Disagree

Total

Weighted Average

53.45%

34.48%

12.07%

1.59

Services in the County are situated together and are accessible.

25.00% 14

53.57% 30

21.43% 12

1.96

The health care services that are provided in the County meet the needs of seniors (e.g. hospital,

44.83%

29.31%

25.86%

physicians, eye care). Community services to ensure adequate food and promote food security for all residents are available and accessible.

1.81

44.07% 26

11.86% 7

1.68

31 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

Page 154 of 168

AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey Health and social services in the County are conveniently located and accessible by all means of transport.

48.28% 28

36.21% 21

15.52% 9

Residential care facilities and designated seniors’ housing are located close to services in the

29.82%

45.61%

24.56%

56.90% 33

1.67

1.95

41.38% 24

1.72% 1

1.45

44.83%

46.55%

8.62%

1.64

All staff are respectful, helpful and trained to serve seniors.

70.18% 40

28.07% 16

1.75% 1

1.32

Economic barriers impeding access to health and community support services are minimized.

35.71%

50.00%

14.29%

1.79

Voluntary services by people of all ages are encouraged and supported.

60.00%

40.00%

0.00%

1.40

Support is available to assist with travelling out of town for medical services.

51.72%

44.83%

3.45%

1.52

Emergency planning in the County takes into account the vulnerabilities and capacities of

24.07%

72.22%

3.70%

1.80

County and the rest of the community. Health and community service facilities are safely constructed and fully accessible.

Clear and accessible information is provided about health and social services for seniors.

seniors.

32 / 34

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q25 Do you have any suggestions for improvement regarding community and health services, either general or specific? Answered: 11

Skipped: 59

Responses

Date

Mowheels only available 2 days a week in Central Frontenac? What? Insufficient. - Frozen Meals to go? Fresh

11/29/2016 11:09 AM

produce delivery in winter? Com on - our seniors deserve better. - McMullen Maner residents were rescued by local churches during an emergency a few years ago - has any changes happened since then? 2

Have Fairmont Home subsidized but County will not subsidize Northbrook - should do so - Demand for food services

11/29/2016 10:45 AM

increasing faster than availability 3

More fresh vegetables at Food Bank here

11/29/2016 10:27 AM

The County needs to be more involved in this respect of our rural lives

11/22/2016 2:29 PM

Previous comments apply to this as well

11/22/2016 11:38 AM

11/22/2016 11:35 AM

Have never received services from South Frontenac

11/22/2016 11:28 AM

A website designed for community health services

11/22/2016 11:08 AM

Some staff are not warm and inviting - Support for travelling out of town for medical services is too expensive Volunteer firefights going door to door and supplying and installing smoke and carbon monoxide detectors for families

11/21/2016 4:27 PM

and seniors 10

Would be a bad idea for services in County to be all situated together - far too much distance All specialized and

11/21/2016 2:26 PM

emergency health care is centred in Kingston - a long trip from parts of the County 11

none

11/21/2016 1:49 PM

33 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

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AGENDA ITEM #a) County of Frontenac - Age-Friendly Community Dimensions - Community Survey

Q26 Do you have any other comments or suggestions about the County becoming a more age-friendly community? Answered: 18

Skipped: 52

Responses

Date

A long term care facility is necessary that fits the needs of lower income seniors within Central and North Frontenac

11/29/2016 11:49 AM

Unfortunately, I do not live in the County, however the Alzheimer Society provides services in the community and we

11/29/2016 11:46 AM

would welcome the opportunity to be involved in the Age friendly initiative 3

11/29/2016 11:40 AM

Recognize that the Frontenac News is the only paper many seniors need. 2. Recognize that country music stations

11/29/2016 11:12 AM

play all day in many seniors places - advertise were it will be seen/heard. 3. Build or make land available for the building and development of senior organizations: - LTC, Retirement Homes - Parks with walking trails safe for seniors

Activity centres for rural seniors 4. Regularly scheduled transportation to Sharbot Lake Medical Center, Verona Medical Center, Sydenham Medical Center… including pharmacy visits. 5. Grocery services (delivery/pick-up and assistance) financially augmented by the County. 6. Seniors exercise programs (like NON programs) are essential keep these available and accessible to rural seniors. 5

Open a health food store in Sharbot Lake

11/29/2016 10:27 AM

The gap between senior’s services in the rural county is most evident when compared to the City of Kingston. Having

11/22/2016 2:31 PM

said that, the service sector is dedicated and committed to bridging the gap. The medical community is also dedicated to keeping seniors in their homes and providing dedicated services for the elderly. 7

I think I’m so lucky to have “landed” in Sharbot Lake - It’s a very supportive community with many support services.

11/22/2016 1:52 PM

I think making information available in multiple formats (print, web, phone) to people of various abilities (e.g. visually

11/22/2016 11:51 AM

impaired, hearing impaired, cognitively impaired, etc) as well as increasing outreach to people who are isolated would pave the way for more community engagement for seniors in the Sharbot Lake and North Frontenac area 9

11/22/2016 11:35 AM

Seniors need more social activities e.g. card drop at the Grace Centre - Pot lucks for events

11/22/2016 11:33 AM

General Comment: This survey is not designed for people that do not use ‘senior’ facilities, require or use senior

11/22/2016 11:16 AM

services - either for themselves or other people. 12

All agencies need to better community, and understand/know what is happening through the County - “link” some how together i.e. computer, email - monthly meetings

11/22/2016 11:09 AM

A larger awareness is needed in regards to the number of elderly living in the rural area

11/22/2016 10:04 AM

Splash pad for children - Bridge club/painting/ping pong club for seniors - Dart league - Lawn Bowling - Create places

11/21/2016 4:27 PM

to go - Lots of empty land that can be filled 15

More accessible, general info required - Community and medical support needs to increase - More affordable

11/21/2016 4:07 PM

housing options - More in home care/physical, medical services 16

none

11/21/2016 1:49 PM

I haven’t neede to use any services for seniors as yet.

11/15/2016 6:24 PM

I have been either negative or non-committal in my responses. I am a senior living on Buckshot Lake. I have never reached out for senior related help or activities, nor has anyone ever reached out to me. Fundamentally, due to

11/15/2016 12:41 PM

isolation, I travel 4 - 6,000 kilometres a year for medical attention (NOT an exaggeration). I have issues, cost and travel, re dental and eye care. I have issues with inconsistent road maintenance, especially on 506 and, more importantly, Buckshot Lake Road (even painting lines on side of roads would help). I feel I pay an exorbitant amount in taxes (north of $4,000 annually) and really get absolutely no return other than snow clearing (any even then, as a retiree I am required to clear the end of my driveway, while visiting my daughter in Toronto they endure driveway is scooped clear….we don’t get that courtesy and for a senior that’s terrible). Yes, we chose North Shore Road by choice but we don’t feel like part of a community, much of which may be our fault….but….

34 / 34

2017-025 Frontenac Accessibility Advisory Committee 4th Quar…

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AGENDA ITEM #a)

COUNTY OF FRONTENAC FEBRUARY 2017

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AGE-FRIENDLY COMMUNITY ACTION PLAN

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AGENDA ITEM #b)

Report 2017-026 Committee Report To:

Chair and Members of the Frontenac Accessibility Advisory Committee

From:

Jannette Amini, Manager of Legislative Services/Clerk

Date of meeting: February 13, 2017 Re:

Frontenac Accessibility Advisory Committee – Review of Duties of the Accessibility Advisory Committee

Recommendation Be It Resolved That the agenda template for the Frontenac Accessibility Advisory Committee be amended to include the heading “Reports from Committee Members”. Background The Accessibility Advisory Committee is mandated to assist County and Township Councils in the County of Frontenac in enabling persons with disabilities to have equal access to all opportunities within the County as well as work with Council and the community at large to identify and address the needs of persons with disabilities within the community. Comment Under the AODA, Accessibility Advisory Committees are required to advise council about the requirements and implementation of accessibility standards and other matters that council may seek its advice on as well as review site plans and drawings and perform all other functions that are specified in the regulations. This being said, most if not all of this is type of work is carried out at the Township level; however it is the County that is responsible for the Accessibility Advisory Committee. The purpose of this report is to have an open discussion to review how the role of Committee members and how this Committee itself can better serve our member municipalities by bringing more awareness to Township Councils on accessibility concerns in their communities. Section 29 of the AODA sets out the duties of both the Committee and Council as follows: Duties of committee (4) The committee shall,

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AGENDA ITEM #b)

(a) advise the council about the requirements and implementation of accessibility standards and the preparation of accessibility reports and such other matters for which the council may seek its advice under subsection (5); (b) review in a timely manner the site plans and drawings described in section 41 of the Planning Act that the committee selects; and (c) perform all other functions that are specified in the regulations. 2005, c. 11, s. 29 (4). Although not explicitly stated, it can be implicitly assumed that a Council is pluralized to include all Councils in the cases of Joint Committees. Challenges faced by the Joint Accessibility Advisory Committees are that the Committee itself represents more than one municipality and in turn encompasses a much larger geographic region, making it difficult to carry out such things as site visits to provide valuable input and insight. It also makes multiple meeting attendance very difficult given the distance required to travel. However, individual members bring to the table a wealth of experience and knowledge of their respective communities. That being said, the Committee may wish to consider adding a section to the agenda that allows the members to bring to the Committees attention issues in their respective Townships. This in turn would enable the Committee to make recommendations to Township Councils. For example, this was done in 2015 when issues with Centennial Park were brought forward in light of the County’s impending 150th Anniversary celebrations that were to take place in South Frontenac. The Committee made recommendations to South Frontenac Township Council outlining the issues and respectfully requested that the issues be addressed. In turn, the Committee member appointed from South Frontenac was able to work with the Township to ensure successful resolve of the issues. This may be the first step in taking a proactive approach to ensuring that the Township Councils are aware of the accessibility concerns in their respective townships and it provides them with the opportunity to address those concerns. Sustainability Implications Creating barrier-free communities through accessibility planning will enhance the County’s goal of sustainability in both the social and economic pillars of the County’s sustainability plan. As stated in Directions for Our Future, social sustainability is based on equity, diversity, connectivity, democracy and a good quality of life. It further states that economic development takes health, community, education, and environmental and social objectives into account. Financial Implications There are no direct financial implications associated with this report. Organizations, Departments and Individuals Consulted and/or Affected Eric Korhonen, Township of North Frontenac Donna Longmire, Township of Central Frontenac Sherry Corneil, Township of South Frontenac Darlene Plumley, Township of Frontenac Islands Frontenac County Advisory Committees – Review of Duties of the Accessibility Advisory Committee February 13, 2017

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Page 2 of 2

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AGENDA ITEM #c)

Report 2017-027 Committee Recommend Report To:

Chair and Members of the Frontenac Accessibility Advisory Committee

From:

Jannette Amini, Manager of Legislative Services/Clerk

Date of meeting: February 13, 2017 Re:

Frontenac Accessibility Advisory Committee – Review of the International Day of Persons with Disabilities Access Award

Recommendation That the presentation of the International Day of Persons with Disabilities Access Award be presented at the annual Warden’s Reception which takes place during the fall; And Further That the County of Frontenac International Day of Persons with Disabilities Access Award Selection criteria and nominations form be amended to reflect these changes. Background In 2013, the Frontenac Accessibility Advisory Committee recommended to County Council the creation of the International Day of Persons with Disabilities Access Award that each year recognizes a person, group or organization that has made a significant contribution towards improving access for persons with disabilities in Frontenac County and will help to promote and encourage others in making the County of Frontenac a barrier free community for all of its citizens. Comment At the November FAAC meeting, the Committee asked staff to come back to the Committee with a report on the potential for creating 2 categories of the Access Award, with one being a community award and the other being a corporate award. Since the creation of the Access Award in 2013, the County has received 13 nominations which can be grouped into the following types of categories:     

Individuals Service Groups/Clubs Businesses Not for Profit organizations Municipality

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A quick review of the City of Kingston website would indicate that in 2016, the City Award was opened up to several categories rather than one overall winner as in past years. While uncertain of the reasoning behind the change, categorizing the Award does allow multiple winners to be recognized. It also allows smaller groups to justify a nomination. The categories now found under the City’s Access Award are:  Built Environment  Customer Service  Education  Employment  Recreation  Volunteer  Other If the Committee is to consider creating multiple categories, some thought would need to be given around the definition of what is considered a business. Again from a lens of fairness, can one expect a small sole proprietor business to match the accessibility gains of a larger corporate business or with respect to a community award, would a community member be competing against community organizations that have the ability to fundraise in order to move accessibility forward. Staff would also note that it is very difficult to obtain a sufficient number of nominations to warrant winners in various categories. This may change in time once the Accessibility Awareness Campaign has had an opportunity to be successful in raising the awareness of accessibility in the County. From a community perspective, another option that the Committee may wish to discuss is changing the Award from a winner based award to a recognition or celebration of accessibility presentation in which all those nominated are celebrated. With respect to the timing and presentation of the award, it was originally proposed that this be presented at the December Council meeting for two reasons, with the first being that the United Nations International Day of Persons with Disabilities Day falls on December 3rd of each year and that by having the award presented at County Council brings greater recognition given that the press is in attendance. Staff are proposing that moving forward, the award ceremony take place during the Warden’s reception which takes place in October or November. This would allow for a much larger audience as typically the Warden’s reception has over 100 invited guests, including members of the press. It also takes place in the evening, making it more accessible to those who work or have commitments during the day. A copy of the County of Frontenac International Day of Persons with Disabilities Access Award Selection criteria and nominations form is attached to this report as Appendix A.

Frontenac County Advisory Committees – Review of the International Day of Persons with Disabilities Access Award February 13, 2017 Page 2 of 3

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AGENDA ITEM #c)

Frontenac County Advisory Committees – Review of the International Day of Persons with Disabilities Access Award February 13, 2017 Page 3 of 3

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AGENDA ITEM #c)

County of Frontenac 2016 International Day of Persons with Disabilities Access Award Nominations Form

Nomination Deadline: Monday, October 31, 2016

Nominations Forms may be submitted to the following: County of Frontenac 2069 Battersea Road Glenburnie, ON K0H 1S0 Attention: Jannette Amini, Manager of Legislative Services/Clerk Or via email: jamini@frontenaccounty.ca Township of North Frontenac 6648 Road 506 Plevna, ON K0H 2M0 Attention: Tara Mieske, Clerk Township of Central Frontenac 1084 Elizabeth Street PO Box 89 Sharbot Lake, ON K0H 2P0 Attention: Cathy McMunn, CAO/Clerk Township of South Frontenac 4432 George Street P.O. Box 100 Sydenham, ON K0H 2T0 Attention: Wayne Orr, CAO/Clerk Township of Frontenac Islands Box 130, Road 96 Wolfe Island, ON K0H 2Y0 Attention: Darlene Plumley, CAO/Clerk

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County of Frontenac International Day of Persons with Disabilities Access Award What is the International Day of Persons with Disabilities Access Award? The County of Frontenac, in partnership with the Frontenac Accessibility Advisory Committee (FAAC), created this award in 2013 to recognize persons, groups or organizations that have made or are making a significant contribution beyond legislated requirements, towards improving access for persons with disabilities in the County of Frontenac. “Access” can include designing new or renovated buildings, an employment program, a transportation system, a recreational or leisure program, or anything that contributes significantly to persons with disabilities living independently. Who is Eligible for the Award? • An individual, team, company or organization living and/or working in the County of Frontenac or involved in a project which directly benefits the citizens of the County of Frontenac, and • An initiative developed within the past three years How is the Award Winner Selected? The Selection Committee will be the Frontenac Accessibility Advisory Committee (FAAC). The judging of nominated projects is to take place in early fall, and the Awards Ceremony will be held at the December County Council meeting starting with a luncheon at noon. The nominees will be invited to the ceremony, where the award will be announced and the Warden will present the winner with a certificate whose name will be added to the International Day of Persons with Disabilities Access Award plaque. All nominees will receive a certificate of recognition. Selection Factors: The Selection Committee will consider the following factors as it evaluates nominees for the International Day of Persons with Disabilities Access Award: • The degree to which the initiative demonstrates innovation and creativity in preventing, identifying and removing barriers to accessibility • The degree to which the initiative enhances accessibility for persons with disabilities • The degree to which the initiative improves the quality of life for persons with disabilities • The impact the initiative has on developing and delivering interesting and effective awareness about disability and accessibility issues

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AGENDA ITEM #c)

County of Frontenac International Day of Persons with Disabilities Access Award

Nomination Form The County of Frontenac, in partnership with the Frontenac Accessibility Advisory Committee (FAAC), created this award in 2013 to recognize a person, group or organization that has made or is making a significant contribution beyond legislated requirements, towards improving access for persons with disabilities in the County. “Access” can include designing new or renovated buildings, an employment program; a transportation system, a recreational or leisure program; or anything that contributes significantly to persons with disabilities living independently. Who is Eligible for the Award? •

An individual, team, company or organization living and/or working in the County of Frontenac or involved in a project which directly benefits the citizens of County of Frontenac, and

•

An initiative developed within the past three years

Nominator Information Name of Nominator: Company or Organization Name (if applicable): Address:

City: Postal Code: Telephone (daytime):

Fax:

Email: Nominator’s Signature: Date:

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Nomination Form (continued) Nominee Information Name of Nominee: Company or Organization Name (if applicable): Address:

City: Postal Code Telephone (daytime):

Fax

Email: Nominators should include sufficient information to give the Selection Committee an understanding of the contributions made by the nominee, such as information about the projects and biographical information. In the area below, please include the following information: • A description of what the nominee has done to improve the quality of life for persons with disabilities in the County of Frontenac • Information on the value and impact of the nominee’s contribution

Briefly describe the initiative

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Nomination Form (continued) The questions below will help guide you in presenting the information on your nominee. Please answer those questions which you feel apply.

What makes this initiative innovative and creative?
In what way(s) does the initiative enhance accessibility for persons with disabilities?
In what way(s) does the initiative improve the quality of life for persons with disabilities?
Describe the impact to which the initiative has on developing and delivering interesting and effective awareness about disability and accessibility issues.

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