Accessibility Advisory Committee (FAAC) - 22 Nov 2016 - Agenda

Body: Council Type: Agenda Meeting: Regular Date: November 22, 2016 Collection: Council Agendas Municipality: Frontenac County

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Joint Frontenac Accessibility Advisory Committee Tuesday, November 22, 2016 – 10:00 a.m. Township of South Frontenac Council Chamber 4432 George St, Sydenham, ON

AGENDA Page 1.

Call to Order

Adoption of the Agenda a) That the agenda for the November 22, 2016 meeting of the Joint Frontenac Accessibility Advisory Committee be approved.

Disclosure of Pecuniary Interest and General Nature Thereof

Adoption of Minutes a) Minutes of Meeting held July 19, 2016

3-5

That the minutes of the Joint Frontenac Accessibility Advisory Committee meeting held July 19, 2016 be adopted. 5.

Deputations and/or Presentations

Accessibility Advisory Committee Work Plan a) 2016-135 Frontenac Accessibility Advisory Committee 3rd Quarter Update Report

6 - 60

This report is for information purposes only b)

2016 International Day of Persons with Disabilities Access Award [Nominations to be distributed under separate cover]

61

Communications a) From Janet Gutowski advising of available grant money through the Rick Hansen Foundation

62 - 64

b)

From Janet Gutowski advising of the Accessible Cities Award

65

c)

From the Accessibility Directorate of Ontario invitation to one day forum on Promoting a Culture of Accessibility and Inclusion

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Page

Other Business

Next Meeting

Adjournment

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AGENDA ITEM #a)

Joint Accessibility Advisory Committee Meeting Minutes July 19, 2016 A meeting of the Frontenac Joint Accessibility Advisory Committee (FAAC) was held at the Township of South Frontenac’s Council Chamber, 4432 George Street, Sydenham on Tuesday, July 19, 2016. Present:

Neil Allen, Community Representative, South Frontenac, Chair Margaret Knott, Community Representative, Frontenac Islands Councillor Tom Dewey, Council Liaison Councillor John McDougall Francine Arsenault, Community Representative At-Large, ViceChair Ed Schlievert, Community Representative, North Frontenac Kurt Halliday, Community Representative, Central Frontenac Jannette Amini, County of Frontenac Donna Longmire, Township of Central Frontenac

Regrets:

Staff 1.

Call to Order

The Chair called the meeting to order at 10:11 a.m. 2.

Adoption of the Agenda

Moved By: Seconded By:

Councillor Dewey Councillor McDougall

That the agenda for the July 19, 2016 meeting of the Joint Frontenac Accessibility Advisory Committee be approved. CARRIED 3.

Disclosure of Pecuniary Interest and General Nature Thereof

There were none.

Minutes of Meeting held July 19, 2016

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AGENDA ITEM #a)

Adoption of Minutes Minutes of Meeting held March 7, 2016

Moved By: Seconded By:

Ms. Knott Councillor McDougall

That the minutes of the Joint Frontenac Accessibility Advisory Committee meeting held March 7, 2016 be adopted. CARRIED 5.

Deputations and/or Presentations 

Accessibility Advisory Committee Work Plan 2016-080 Frontenac Accessibility Advisory Committee 2nd Quarter Update Report

Questions were raised as to why the Township of North Frontenac is identified separately on the Joint Multi-Year plan; however given that the plan was done prior to her arrival at the County, Ms. Amini was unable to answer this question but will consult with North Frontenac specifically on this issue in 2017 when the County will be required to update the Plan. The Committee was pleased with the success of its Accessibility Week Awareness Campaign and thanked all of those involved. The Committee also supported the use of the promotional material provided by the Accessibility Directorate of Ontario and looks forward to its distribution to local businesses once the new Community Development Officer is in place. 7.

Communications 

Other Business

a)

Accessible Parking Concerns – Township of South Frontenac

Mr. Allen brought to the Committees attention that the accessible parking space in front of the South Frontenac Council Chamber is not accessible to vehicles with lifts given that when a ramp is down, there is no room to turn forcing the person to park further out to the street, which then causes the person to go right to the curb to close the van door. The Committee was shown photos of the issues this presents for a person using a County of Frontenac Joint Accessibility Advisory Committee July 19, 2016

Minutes of Meeting held July 19, 2016

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AGENDA ITEM #a)

wheelchair. It was suggested that the parking space directly in front of the existing accessible space be designated. It was also suggested that additional accessible parking spaces should be designated, including one in front of the Post office and the bank. This information will be communicated to the Township of South Frontenac. b)

Point Park – Township of South Frontenac

Mr. Allen indicated that the Public Works Manager, Mr. Segsworth, was to contact him regarding an asphalt walkway in Point Park; however this was somehow missed and he understands that crushed gravel has been used instead. Ms. Amini reminded the Committee that as of January 1, 2016, municipalities must now comply with the Design of Public Spaces Standard which sets out criteria for pathways. c)

Chip Trucks

Given the summer weather, the Committee had a brief discussion about local Chip trucks and the issues of those in wheelchairs or using other mobility devices have difficulty accessing them. It was suggested that as part of any licensing requirements, that the owner submit their Customer Service Policy which identifies how they will provide service to persons with disabilities, which is now required by the private sector. d)

Role of Committee Members

Ms. Knott questioned how to be an effective member of this committee to her township. Members were advised that they are able to speak up at their respective Townships to ensure that accessibility is being considered and thought about. 9.

Next Meeting

The next meeting of the Frontenac Accessibility Advisory Committee will be held on Monday, November 28, 2016 at the Township of South Frontenac Council Chamber. 10.

Adjournment

Moved By: Seconded By:

Councillor McDougall Ms. Knott

That the meeting hereby adjourn at 11:50 a.m. CARRIED

County of Frontenac Joint Accessibility Advisory Committee July 19, 2016

Minutes of Meeting held July 19, 2016

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AGENDA ITEM #a)

Report 2016-135 Committee Report To:

Chair and Members of the Frontenac Accessibility Advisory Committee

From:

Jannette Amini, Manager of Legislative Services/Clerk

Date of meeting: November 22, 2016 Re:

Frontenac Accessibility Advisory Committee – 3rd Quarter Update Report

Recommendation This report is for information purposes only. Background The Accessibility Advisory Committee is mandated to assist County and Township Councils in the County of Frontenac in enabling persons with disabilities to have equal access to all opportunities within the County as well as work with Council and the community at large to identify and address the needs of persons with disabilities within the community. Comment The follow is a list of accessibility updates and activities that have occurred during the third quarter of 2016:

1. Changes to the County of Frontenac Integrated Accessibility Standards Regulation Policy As noted in the 2nd Quarter report to the Committee, changes were made to the Accessible Customer Service Standard and the Integrated Accessibility Standards Regulation that came into effect on July 1, 2016. Report 2016-112, Amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy was presented to County Council at its regular meeting held October 19, 2016 that recommended changes to the County of Frontenac’s Integrated Accessibility Standards Regulation (IASR) Policy to align and comply with the recent amendments made to Ontario Regulation 191/11: Integrated Accessibility Standards. It was recommended and approved by County Council that a new Section 6 be added to incorporate the County’s Customer Service Standard Policy into the Integrated Accessible Standards Regulation Policy. For the Committees information, a copy of Report 2016-112 is attached to this report as Appendix A.
2. Amendments to the Joint Multi-Year Accessibility Plan 2013 – 2017 As noted in the 2nd Quarter report to the Committee, 2015 was a reporting year for all Public Sector organizations as defined under the Accessibility for Ontarians with Disabilities Act (AODA) and earlier this year, the Accessibility Directorate of Ontario

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AGENDA ITEM #a)

advised the Township of North Frontenac that it had been selected for a file review based on its 2015 AODA Self-Certified Accessibility Report and as a result of the audit, amendments were required to the Joint Multi-Year Accessibility Plan 20132017. Report 2016-113, Amendments to the Joint Multi-Year Accessibility Plan was presented to County Council at its regular meeting held October 19, 2016 that recommended changes to the Joint Multi-Year Accessibility Plan. County Council approved the recommended amendments in Report 2016-113, a copy of which is attached to this report as Appendix B. 3. Accessibility Committee report to Council[s] As required under the AODA, the County is required to prepare an annual status report on the progress of measures taken to implement the strategies referenced in the Multi-Year Plan. This report is now done via a PowerPoint presentation made directly to Township and County Councils and the following presentations were made for 2016: October 11 October 14 October 19 October 25 November 8

Township of Frontenac Islands Township of North Frontenac County of Frontenac Township of Central Frontenac Township of South Frontenac

4. Accessibility Awareness Pamphlet and Material The County’s new Community Development Officer started in August of this year, to deliver the actions of the economic development implementation plan. This position is out in the community visiting businesses to promote the new Frontenac Branding and signing up Brand Ambassadors. As part of this, the CDO also provides the accessibility materials that contain information regarding what businesses need to know with respect to compliance with the AODA. A copy of the CDO report to the Community Development Advisory Committee meeting of November 10, 2016 is attached to this report as Appendix C and a map identifying the Community Development Officers activities is attached to this report as Appendix D.
5. Administrative Building Design Task Force County Council has appointed an Administrative Building Design Task Force to review and make recommendations to County Council on options for the County Administrative Building. The physical work environment for the staff assigned to the Old House is not a professional office environment. Work stations are scattered throughout the various rooms of a residential house which results in a noisy and inefficient work environment. The Old House was built in the early 1900’s as the residence of Colonel A.H. Fair and was purchased by Frontenac County Council in 1965. A key issues being considered during this space review is accessibility as follows: a. Accessible washrooms are located in the paramedic suite which would require use of the Fairmount Home elevator Frontenac County Advisory Committees – 3rd Quarter Update Report November 22, 2016

2016-135 Frontenac Accessibility Advisory Committee 3 rd Qua…

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AGENDA ITEM #a)

b. Accessible access to the second floor is via the Fairmount Home elevator c. Old door standards and turning radiuses do not meet current standards d. Only two main level accessible egresses (front door through the foyer and front door past the washroom.) To date, the Committee has had two meetings and have received a tour of the building to view the issues. It is anticipated that if the Task Force recommends modifications to the building, that input will be sought from the Accessibility Advisory Committee. Sustainability Implications Creating barrier-free communities through accessibility planning will enhance the County’s goal of sustainability in both the social and economic pillars of the County’s sustainability plan. As stated in Directions for Our Future, social sustainability is based on equity, diversity, connectivity, democracy and a good quality of life. It further states that economic development takes health, community, education, and environmental and social objectives into account. Financial Implications There are no direct financial implications associated with this report. Organizations, Departments and Individuals Consulted and/or Affected Eric Korhonen, Township of North Frontenac Donna Longmire, Township of Central Frontenac Sherry Corneil, Township of South Frontenac Darlene Plumley, Township of Frontenac Islands

Frontenac County Advisory Committees – 3rd Quarter Update Report November 22, 2016

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AGENDA ITEM #a) Appendix A

Report 2016-112 Recommend Report to Council To:

Warden and Members of County Council

From:

Kelly Pender, Chief Administrative Officer

Prepared by:

Jannette Amini, Manager of Legislative Services/Clerk

Date of meeting: October 19, 2016 Re:

Corporate Services – Amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy

Recommendation Resolved That the Council of the Corporation of the County of Frontenac receive the Corporate Services – Amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy report; And Further That Council approve the recommended amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy, as outlined in this report; And Further That staff be directed to bring forward for adoption a by-law to adopt the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy; And Further That By-law 2009-0019, being a by-law to adopt an Accessible Customer Service Policy be rescinded. Background Changes have been made to the accessible Customer Service standard and Integrated Accessibility Standards that came into effect on July 1, 2016. All organizations in Ontario with one or more employees must comply with the changes effective July 1, 2016 and report compliance with these changes when submitting their 2017 accessibility compliance report due December 31, 2017 as the 2017 report will include questions related to compliance with the updated customer service standard. These changes were made given that the accessibility standards must be reviewed within five years after becoming law to ensure they are working as intended. The proposed amendments to the Customer Service Standard are largely based on recommendations from the review of the Standard by the Accessibility Standards Advisory Council/Standards Development Committee in 2013-2014. The changes include:

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AGENDA ITEM #a)

¾ All employees and volunteers must now be trained on accessible customer service. ¾ More types of regulated health professionals can provide documentation of a need for a service animal. ¾ More specific information is provided to clarify that an organization can only require a support person to accompany someone with a disability for the purposes of health or safety and in consultation with the person. If it’s determined a support person is required, the fee or fare (if applicable) for the support person must be waived. ¾ All accessibility standards — including the accessible customer service standard — are now part of one Integrated Accessibility Standards Regulation. This means that the requirements are now better aligned to make it easier for organizations to understand their obligations. ¾ Private sector and non-profit organizations with 20-49 employees no longer need to document policies (does not remove compliance or reporting requirements). ¾ Certain terms and definitions have also been updated and do not affect your existing requirements. Comment The purpose of this report is to recommend changes to the County of Frontenac’s Integrated Accessibility Standards Regulation (IASR) Policy to align and comply with the recent amendments made to Ontario Regulation 191/11: Integrated Accessibility Standards. For Council’s consideration, the following is a summary of the proposed amendments to the IASR Policy recommended by staff. A consolidated copy of County of Frontenac IASR Policy is attached to this report as Appendix A, with the proposed changes highlighted in yellow. It is recommended that a new Section 6 be added to incorporate the County’s Customer Service Standard Policy into the Integrated Accessible Standards Regulation Policy as follows which includes the recent amendments to the Customer Service Standard and the IASR regarding the requirement for all employees and volunteers to be trained on accessible customer service as well as the addition of the expanded types of regulated health professionals that can provide documentation of a need for a service animal and the clarification around the requirement for a support person: 6.0

Customer Service Standards

The organization delivers services to individual customers, businesses and other community stakeholders through staff, volunteers, contractors and agents. This section will set out the standards for Accessible Customer Service. 1.

Establishment of Policies, Practices and Procedures

Recommend Report to Council Corporate Services – Amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy October 19, 2016 Page 2 of 8

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AGENDA ITEM #a)

The County of Frontenac shall establish policies, practices and procedures governing the provision of its goods and services to persons with disabilities. In fulfilling our mission, the County of Frontenac shall make reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles: (i)

The goods or services shall be provided in a manner that respects the dignity and independence of persons with disabilities.

(ii)

The provision of goods and services to persons with disabilities and others must be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability the same opportunity to access, use or benefit from the goods and services.

(iii)

Persons with disabilities must be given an opportunity equal to that given to others to access, use and benefit from the goods and services.

Providing Goods and Services to Persons with Disabilities

The County of Frontenac is committed to excellence in serving all customers including persons with disabilities and will carry out our functions and responsibilities in the following areas: Communication: The County of Frontenac will communicate with persons with disabilities in ways that take into account their disability. The County of Frontenac is committed to providing accessible telephone service to our customers. The County will offer to communicate with customers by email, fax, written communication or in person if telephone communication is not suitable to their communication needs or is not available. Assistive Devices: The County of Frontenac is committed to serving persons with disabilities who use assistive devices to access, use or benefit from our goods and services. Format of Documentation: The County of Frontenac is committed to providing correspondence, invoices and other documentation or the information contained in the document to customers in alternate formats that take into account the person’s disability, if available, upon request. 3.

Use of Service Animals

The County of Frontenac is committed to welcoming persons with disabilities who are accompanied by a service animal in the areas of our premises that are open to the public and other third parties. All staff, volunteers and others dealing with the public will be properly trained in how to interact with people with disabilities who are accompanied by a service animal. 1.

In this part,

Recommend Report to Council Corporate Services – Amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy October 19, 2016 Page 3 of 8

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AGENDA ITEM #a)

“guide dog” means a guide dog as defined in section 1 of the Blind Persons’ Rights Act; “service animal” means an animal described in subsection 2; “support person” means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods, services or facilities. 2.

For the purposes of this Part, an animal is a service animal for a person with a disability if, (a)

the animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as the vest or harness worn by the animal; or

(b)

the person provides documentation from one of the following regulated health professionals confirming that the person requires the animal for reasons relating to the disability: (i)

A member of the College of Audiologists and SpeechLanguage Pathologists of Ontario. (ii) A member of the College of Chiropractors of Ontario. (iii) A member of the College of Nurses of Ontario. (iv) A member of the College of Occupational Therapists of Ontario. (v) A member of the College of Optometrists of Ontario. (vi) A member of the College of Physicians and Surgeons of Ontario. (vii) A member of the College of Physiotherapists of Ontario. (viii) A member of the College of Psychologists of Ontario. (ix) A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario. O. Reg. 165/16, s. 16. If a person with a disability is accompanied by a guide dog or other service animal, the County of Frontenac shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him/her unless the animal is otherwise excluded by law from the premises. If a service animal is excluded by law from the premises, the County shall ensure that other measures are available to enable the person with a disability to access, use or benefit from the County’s goods or services. 4.

Use of Support Persons

The County of Frontenac is committed to welcoming persons with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter County of Frontenac premises with his or her support person. All staff, volunteers and others dealing Recommend Report to Council Corporate Services – Amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy October 19, 2016 Page 4 of 8

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AGENDA ITEM #a)

with the public will be properly trained in how to interact with people with disabilities who are accompanied by a support person. “Support person” shall mean in relation to a person with a disability, another person who accompanies him/her in order to help with communication, mobility, personal care or medical needs or with access to goods or services. 1)

If a person with a disability is accompanied by a support person, the County of Frontenac shall ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises.

Admission will not be charged for support persons for admission to County of Frontenac premises. There will not be a user charge for a support person who is assisting a person with a disability who is not in a vehicle onto or off of the Frontenac Howe Islander ferry.

The County may require a person with a disability to be accompanied by a support person when on the premises, but only if, after consulting with the person with a disability and considering the available evidence, the County determines that, (a)

a support person is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises; and

(b)

there is no other reasonable way to protect the health or safety of the person with a disability and the health or safety of others on the premises.

If an amount is payable for a person’s admission to the premises or in connection with a person’s presence on the premises, the provider shall ensure that notice is given in advance about the amount, if any, payable in respect of the support person.

If, under subsection 3), the County requires a person with a disability to be accompanied by a support person when on the premises, the County shall waive payment of the amount, if any, payable in respect of the support person’s admission to the premises or in connection with the support person’s presence on the premises.

The County will prepare one or more documents describing its policies with respect to the matters governed by this section and, on request, shall give a copy of any such document to any person.

The County will notify persons to whom it provides goods, services or facilities of this policy by posting this information at all reception desks at County offices and by posting it on the County’s website, or by such other method as is reasonable in the circumstances.

Recommend Report to Council Corporate Services – Amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy October 19, 2016 Page 5 of 8

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AGENDA ITEM #a)

Notice of Service Disruptions

County of Frontenac shall provide customers with notice in the event of a scheduled or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice of temporary disruption shall include information regarding: (i) (ii) (iii)

the reason for the disruption; its anticipated duration; and a description of alternative facilities or services, if any, that are available.

The notice shall be given by posting the information as soon as the County becomes aware of the disruption: (i) at a conspicuous place on the County of Frontenac premises; (ii) on the County’s official web site - www.frontenaccounty.ca; or (iii) by such other method as is reasonable in the circumstances. 6.

Training for Staff

a)

In addition to the requirements in section 1, subsection 1.4, the County shall ensure that the following persons receive training about the provision of the County’s goods, services or facilities, as the case may be, to persons with disabilities:

1. Every person who is an employee of, or a volunteer with, the County.
2. Every person who participates in developing the County’s policies.
3. Every other person who provides goods, services or facilities on behalf of the County.

b)

The training shall include a review of the purposes of the Act and the requirements of this Part and instruction about the following matters: 1.

How to interact and communicate with persons with various types of disability.

How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person.

How to use equipment or devices available on the provider’s premises or otherwise provided by the provider that may help with the provision of goods, services or facilities to a person with a disability.

What to do if a person with a particular type of disability is having difficulty accessing the provider’s goods, services or facilities. O. Reg. 165/16, s. 16.

Recommend Report to Council Corporate Services – Amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy October 19, 2016 Page 6 of 8

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AGENDA ITEM #a)

County of Frontenac’s policies, practices and procedures relating to accessible customer service.

Training shall be provided to each person as soon as practical after he/she is assigned the applicable duties, but no later than 6 months after a person commences employment with the County of Frontenac. Training records shall be kept, including the dates when the training is provided and the names of the individuals to whom the training was provided. Training shall also be provided on an ongoing basis in connection with changes to the policies, practices and procedures governing the provision of the goods or services to persons with disabilities. Feedback Process The ultimate goal of the County of Frontenac is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. The County of Frontenac shall establish a process for receiving and responding to feedback regarding the manner in which goods and services are provided to persons with disabilities, and shall make information about the process readily available to the public. The feedback process must permit persons to provide their feedback using the following methods: (i)

in person;

(ii)

by telephone;

(iii)

in writing;

(iv)

by electronic mail at info@frontenaccounty.ca; or

(iv)

on diskette or otherwise.

All feedback, including questions regarding this policy, shall be directed to the Clerk’s Department. Customers can expect a response within ten (10) working days. Notice of Availability of Documents Required Under the AODA – Accessibility Standards for Customer Service The County of Frontenac shall notify persons to whom it provides goods or services that the documents required by this Regulation are available upon request. Recommend Report to Council Corporate Services – Amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy October 19, 2016 Page 7 of 8

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AGENDA ITEM #a)

The notice shall be given by posting the information: (i) at a conspicuous place on the County of Frontenac premises; (ii) on the County’s official web site – www.frontenaccounty.ca; or by such other method as is reasonable in the circumstances.

Once Council has approved the proposed amendments to the IASR Policy, a copy will be forwarded to the Townships for information purposes, should they wish to adopt a similar amended policy to ensure compliance. Sustainability Implications Creating barrier-free communities through accessibility planning will enhance the County’s goal of sustainability in both the social and economic pillars of the County’s sustainability plan. As stated in Directions for Our Future, social sustainability is based on equity, diversity, connectivity, democracy and a good quality of life. It further states that economic development takes health, community, education, and environmental and social objectives into account. Financial Implications There are no direct financial implications associated with this report. Organizations, Departments and Individuals Consulted and/or Affected Frontenac Accessibility Advisory Committee

Recommend Report to Council Corporate Services – Amendments to the County of Frontenac Integrated Accessibility Standards Regulation (IASR) Policy October 19, 2016 Page 8 of 8

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 1 of 18 Effective Date: January 1, 2014

Approved: Policy:

The County of Frontenac is committed to treating all people in a way that allows them to maintain their dignity and independence. Through accessibility planning and policies, and in consultation with the Frontenac Joint Accessibility Advisory Committee, the County of Frontenac shall ensure that the County meets the needs of people with disabilities in a timely manner through the implementation of this policy.

Objective:

To ensure the implementation of accessibility policies that are compliant with the Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act, 2005, which takes into account the principles of dignity, independence, integration and equal opportunity.

Definitions: In this policy, the following meanings apply: a)

“Accessible Formats”: includes, but are not limited to, large print, recorded audio and electronic formats, Braille and other formats usable by persons with disabilities;

b)

“Accommodation” means the special arrangement made or assistance provided so that persons with disabilities can participate in the experiences available to persons without disabilities. Accommodation will vary depending on the person’s needs;

c)

“County” is defined as the Corporation of the County of Frontenac;

d)

“Communication Supports” includes, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications;

e)

“Disability” as defined under the Accessibility for Ontarians with Disabilities Act, 2005 includes:

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 2 of 18 Effective Date: January 1, 2014

Approved: i) Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, and degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a service animal or on a wheelchair or other remedial appliance or device; ii) A condition of mental impairment or a development disability; iii) A learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language; iv) A mental disorder; or v) An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997. f)

“Information” includes data, facts and knowledge that exists in any format, including text, audio, digital or images, and that conveys meaning;

g)

“Self-Service Kiosk” means an interactive electronic terminal, including a point-of-sale device, intended for public use that allows users to access one or more services or products or both.

h)

“Third Party” means a representative of a business or organization who is receiving County of Frontenac goods or services or acting in an official capacity.

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 3 of 18 Effective Date: January 1, 2014

Approved: Procedure: 1.0

Regulations 1.1

Accessibility Plan The County shall produce a multi-year Accessibility Plan. The plan will be posted on the County’s website and shall be made available in an accessible format and with communication supports, upon request. The Accessibility Plan shall be reviewed and, if necessary, updated at least once every five (5) years.

1.2

Procurement Policy The County shall incorporate accessibility design, criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so. If it is determined that it is not practicable to incorporate accessibility design, criteria and features when procuring or acquiring goods, services or facilities, the County shall provide, upon request, an explanation.

1.3

Self-Service Kiosks The County shall have regard to the accessibility for persons with disabilities when designing, procuring or acquiring self-service kiosks and shall incorporate accessibility features when designing, procuring or acquiring self-service kiosks.

1.4

Training All County of Frontenac employees, volunteers, persons who participate in developing the County’s policies and third parties providing goods and services on the County’s behalf shall be required to undergo training on the requirements of the Accessibility

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 4 of 18 Effective Date: January 1, 2014

Approved: for Ontarian with Disabilities Act, 2005, accessibility standards, and on the Human Rights Code, as it pertains to persons with disabilities. The training provided on these requirements shall be appropriate to the duties of the employee, volunteer or other persons. Training shall take place as soon as is practicable and upon completion, the County shall keep a record of the training provided on these requirements including the dates on which the training was provided and the number of individuals to whom it was provided. 2.0

Information and Communication Standards 2.1

Feedback The County shall ensure that its processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports upon request and shall notify the public about the availability of accessible formats and communication supports.

2.2

Accessible Formats and Communication Supports Except as otherwise provided for in the Accessibility for Ontarians with Disability Act, 2005, the County shall, upon request, and in consultation with the person making the request, provide or arrange for the provision of accessible formats and communication supports for persons with disabilities. Accessible formats and communication supports shall be provided in a timely manner, taking into account the person’s accessibility needs due to the disability and at a cost that is no more than the regular cost charged to other persons. This does not apply to products and product labels, unconvertible information or communications and information that the County

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 5 of 18 Effective Date: January 1, 2014

Approved: does not control directly or indirectly through a contractual relationship. If it is determined that information or communications are unconvertible, the department shall provide the person requesting the information or communication with: (a) an explanation as to why the information or communications are unconvertible; (b) a summary of the unconvertible information or communications The County shall ensure that the public is notified about the availability of accessible formats and communication supports. The notice shall be given by posting the information: (i) at a conspicuous place on the County of Frontenac premises; (ii) on the County’s official web site – www.frontenaccounty.ca; or (iii) by such other method as is reasonable in the circumstances. 2.3

Emergency Information When preparing emergency procedures, plans or public safety information and making same available to the public, the County shall provide the information in an accessible format or with appropriate communication supports as soon as practicable, upon request.

2.4

Accessible Website and Content Internet websites and web content controlled directly by the County or through a contractual relationship that allows for modification of the product shall conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level A and AA in accordance with the schedule set out in the AODA Integrated Accessibility Standards.

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 6 of 18 Effective Date: January 1, 2014

Approved: 3.0

Employment Standards 3.1

Recruitment The County shall post information about the availability of accommodations for applicants with disabilities in its recruitment process. Job applicants who are individually selected for an interview and/or testing shall be notified that accommodations for material to be used in the process are available, upon request. The County shall consult with any applicant who requests an accommodation in a manner that takes into account the applicant’s disability. Successful applicants shall be notified about the County’s policies for accommodating employees with disabilities as part of their offer of employment.

3.2

Employee Supports The County shall inform employees of the policies used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. The County shall provide this information to new employees as soon as practicable after they begin their employment and provide updated information to all employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.

3.3

Accessible formats and communication supports Upon an employee’s request, the County shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for: a)

information that is needed in order to perform the employee’s job; and

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 7 of 18 Effective Date: January 1, 2014

Approved: b)

information that is generally available to employees in the workplace.

The County will consult with the employee making the request in determining the suitability of an accessible format or communication support. 3.4

Workplace Emergency Response Information If an employee’s disability is such that workplace emergency response information is necessary and the County is aware of the need for accommodation, this information shall be provided to employees. In addition, this information shall be provided, with the employee’s consent, to the person designated to provide assistance. The information shall undergo review when the employee moves to a different location, when the employee’s overall accommodation needs or plans are reviewed and when the County reviews its general emergency response plan.

3.5

Documented Individual Accommodation Plans A written process for the development and maintenance of documented individual accommodation plans shall be developed for employees with disabilities. If requested, these plans shall include information regarding accessible formats and communications supports. If requested, the plans shall include individualized workplace emergency response information.

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 8 of 18 Effective Date: January 1, 2014

Approved: 3.6

Return to Work Process The County shall have in place a documented return to work process for employees returning to work due to disability and requiring disability-related accommodations. This return to work process shall outline the steps that the County shall take to facilitate the return to work.

3.7

Performance Management and Career Development and Advancement The County shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans when providing career development, performance management and when considering redeployment.

4.0

Transportation The County of Frontenac has no obligated requirement under the Transportation Standards; however recognizing that it will make it easier for people to travel in Ontario, including persons with disabilities, older Ontarians and families traveling with children with strollers, the County will encourage private transportation providers to meet the requirements of the Transportation Standard.

5.0

Design of Public Spaces The Design of Public Spaces Standard will make it easier for people to enjoy recreational activities in Ontario, including persons with disabilities, older Ontarians and families with children with strollers. The County of Frontenac is committed to ensuring that its public spaces, in accordance with the Integrated Accessibility Standards (Ontario Regulation 191/11) under the AODA and, in particular, Part IV.1, Design of

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 9 of 18 Effective Date: January 1, 2014

Approved: Public Spaces Standards, of such Regulation are accessible to all. This will be accomplished through the development and implementation of policies, practices, procedures, resources, equipment and training in the provisions outlined in the Integrated Accessibility Standards Regulation under the AODA. The County of Frontenac will consult with its municipal accessibility advisory committee, the public and persons with disabilities in accordance with the consultation requirements of the Standard. 6.0

Customer Service Standards The organization delivers services to individual customers, businesses and other community stakeholders through staff, volunteers, contractors and agents. This section will set out the standards for Accessible Customer Service. 1.

Establishment of Policies, Practices and Procedures The County of Frontenac shall establish policies, practices and procedures governing the provision of its goods and services to persons with disabilities. In fulfilling our mission, the County of Frontenac shall make reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles: (i)

The goods or services shall be provided in a manner that respects the dignity and independence of persons with disabilities.

(ii)

The provision of goods and services to persons with disabilities and others must be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability the same

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 10 of 18 Effective Date: January 1, 2014

Approved: opportunity to access, use or benefit from the goods and services. (iii) Persons with disabilities must be given an opportunity equal to that given to others to access, use and benefit from the goods and services. 2.

Providing Goods and Services to Persons with Disabilities The County of Frontenac is committed to excellence in serving all customers including persons with disabilities and will carry out our functions and responsibilities in the following areas: Communication: The County of Frontenac will communicate with persons with disabilities in ways that take into account their disability. The County of Frontenac is committed to providing accessible telephone service to our customers. The County will offer to communicate with customers by email, fax, written communication or in person if telephone communication is not suitable to their communication needs or is not available. Assistive Devices: The County of Frontenac is committed to serving persons with disabilities who use assistive devices to access, use or benefit from our goods and services. Format of Documentation: The County of Frontenac is committed to providing correspondence, invoices and other documentation or the information contained in the document to customers in alternate formats that take into account the person’s disability, if available, upon request.

Use of Service Animals

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 11 of 18 Effective Date: January 1, 2014

Approved: The County of Frontenac is committed to welcoming persons with disabilities who are accompanied by a service animal in the areas of our premises that are open to the public and other third parties. All staff, volunteers and others dealing with the public will be properly trained in how to interact with people with disabilities who are accompanied by a service animal.

1. In this part, “guide dog” means a guide dog as defined in section 1 of the Blind Persons’ Rights Act; “service animal” means an animal described in subsection 2; “support person” means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods, services or facilities.
2. For the purposes of this Part, an animal is a service animal for a person with a disability if, (a) the animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as the vest or harness worn by the animal; or (b) the person provides documentation from one of the following regulated health professionals confirming that the person requires the animal for reasons relating to the disability: (i)

A member of the College of Audiologists and SpeechLanguage Pathologists of Ontario. (ii) A member of the College of Chiropractors of Ontario. (iii) A member of the College of Nurses of Ontario.

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 12 of 18 Effective Date: January 1, 2014

Approved:

(ix)

(iv) A member of the College of Occupational Therapists of Ontario. (v) A member of the College of Optometrists of Ontario. (vi) A member of the College of Physicians and Surgeons of Ontario. (vii) A member of the College of Physiotherapists of Ontario. (viii) A member of the College of Psychologists of Ontario. A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario. O. Reg. 165/16, s. 16.

If a person with a disability is accompanied by a guide dog or other service animal, the County of Frontenac shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him/her unless the animal is otherwise excluded by law from the premises. If a service animal is excluded by law from the premises, the County shall ensure that other measures are available to enable the person with a disability to access, use or benefit from the County’s goods or services. 4.

Use of Support Persons The County of Frontenac is committed to welcoming persons with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter County of Frontenac premises with his or her support person. All staff, volunteers and others dealing with the public will be properly trained in how to interact with people with disabilities who are accompanied by a support person.

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 13 of 18 Effective Date: January 1, 2014

Approved: “Support person” shall mean in relation to a person with a disability, another person who accompanies him/her in order to help with communication, mobility, personal care or medical needs or with access to goods or services.

1. If a person with a disability is accompanied by a support person, the County of Frontenac shall ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises.
2. Admission will not be charged for support persons for admission to County of Frontenac premises. There will not be a user charge for a support person who is assisting a person with a disability who is not in a vehicle onto or off of the Frontenac Howe Islander ferry.
3. The County may require a person with a disability to be accompanied by a support person when on the premises, but only if, after consulting with the person with a disability and considering the available evidence, the County determines that, (a)

a support person is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises; and

(b)

there is no other reasonable way to protect the health or safety of the person with a disability and the health or safety of others on the premises.

4. If an amount is payable for a person’s admission to the premises or in connection with a person’s presence on the premises, the provider shall ensure that notice is given in

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 14 of 18 Effective Date: January 1, 2014

Approved: advance about the amount, if any, payable in respect of the support person. 5) If, under subsection 3), the County requires a person with a disability to be accompanied by a support person when on the premises, the County shall waive payment of the amount, if any, payable in respect of the support person’s admission to the premises or in connection with the support person’s presence on the premises. 6) Every provider, other than a small organization, shall prepare one or more documents describing its policies with respect to the matters governed by this section and, on request, shall give a copy of any such document to any person. 7) The County will notify persons to whom it provides goods, services or facilities of this policy by posting this information at all reception desks at County offices and by posting it on the County’s website, or by such other method as is reasonable in the circumstances. 5.

Notice of Service Disruptions County of Frontenac shall provide customers with notice in the event of a scheduled or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice of temporary disruption shall include information regarding: (i) (ii) (iii)

the reason for the disruption; its anticipated duration; and a description of alternative facilities or services, if any, that are available.

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 15 of 18 Effective Date: January 1, 2014

Approved: The notice shall be given by posting the information as soon as the County becomes aware of the disruption: (i) at a conspicuous place on the County of Frontenac premises; (ii) on the County’s official web site - www.frontenaccounty.ca; or (iii) by such other method as is reasonable in the circumstances. 6.

Training for Staff 1.

In addition to the requirements in section 1, subsection 1.4, the County shall ensure that the following persons receive training about the provision of the County’s goods, services or facilities, as the case may be, to persons with disabilities:

1. Every person who is an employee of, or a volunteer with, the County.

2. Every person who participates in developing the County’s policies.

3. Every other person who provides goods, services or facilities on behalf of the County.

The training shall include a review of the purposes of the Act and the requirements of this Part and instruction about the following matters: 1.

How to interact and communicate with persons with various types of disability.

How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person.

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 16 of 18 Effective Date: January 1, 2014

Approved: 3.

How to use equipment or devices available on the provider’s premises or otherwise provided by the provider that may help with the provision of goods, services or facilities to a person with a disability.

What to do if a person with a particular type of disability is having difficulty accessing the provider’s goods, services or facilities. O. Reg. 165/16, s. 16.

County of Frontenac’s policies, practices and procedures relating to accessible customer service.

Training shall be provided to each person as soon as practical after he/she is assigned the applicable duties, but no later than 6 months after a person commences employment with the County of Frontenac. Training records shall be kept, including the dates when the training is provided and the names of the individuals to whom the training was provided. Training shall also be provided on an ongoing basis in connection with changes to the policies, practices and procedures governing the provision of the goods or services to persons with disabilities. Feedback Process The ultimate goal of the County of Frontenac is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. The County of Frontenac shall establish a process for receiving and responding to feedback regarding the manner in which goods and services are provided to persons

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 17 of 18 Effective Date: January 1, 2014

Approved: with disabilities, and shall make information about the process readily available to the public. The feedback process must permit persons to provide their feedback using the following methods: (i) in person; (ii) by telephone; (iii) in writing; (iv) by electronic mail at info@frontenaccounty.ca; or (iv) on diskette or otherwise. All feedback, including questions regarding this policy, shall be directed to the Clerk’s Department. Customers can expect a response within ten (10) working days. Notice of Availability of Documents Required Under the AODA – Accessibility Standards for Customer Service The County of Frontenac shall notify persons to whom it provides goods or services that the documents required by this Regulation are available upon request. The notice shall be given by posting the information: (i) at a conspicuous place on the County of Frontenac premises; (ii) on the County’s official web site – www.frontenaccounty.ca; or by such other method as is reasonable in the circumstances. 7.0

Compliance An Administrative Monetary Penalties scheme has been established under the AODA which allows the Accessibility Directorate or a designate to issue an order against a person, organization or corporation to pay a penalty amount as a result

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AGENDA ITEM #a)

Corporate Policy & Procedure Manual

Index Number: A09-ADM-04

Subject:

Integrated Accessibility Standards Regulation

(IASR) Policy

Page 18 of 18 Effective Date: January 1, 2014

Approved: of non-compliance with the AODA or the accessibility standard to a maximum of $100,000 in the case of a corporation and up to $50,000 in the case of an individual or unincorporated organization.

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AGENDA ITEM #a) Appendix B

Report 2016-113 Recommend Report to Council To:

Warden and Members of County Council

From:

Kelly Pender, Chief Administrative Officer

Prepared by:

Jannette Amini, Manager of Legislative Services/Clerk

Date of meeting: October 19, 2016 Re:

Corporate Services – Amendments to the Joint Multi-Year Accessibility Plan

Recommendation Resolved That the Council of the Corporation of the County of Frontenac receive the Corporate Services – Amendments to the Joint Multi-Year Accessibility Plan 2013-2017 report; And Further That Council approve the recommended amendments to the Joint MultiYear Accessibility Plan 2013-2017 attached to this report as Appendix A. Background Under Ontario Regulation 191/11, Integrated Accessibility Standards, Section 4 requires that all designated public sector organizations are required to establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization’s strategy to prevent and remove barriers and meet its requirements under this Regulation. Section 4 (3.1) permits an upper-tier municipality and any lower-tier municipalities that form part of it for municipal purposes to prepare a joint accessibility plan and a joint annual status report. The County of Frontenac and its 4 lower-tier townships have a Joint Multi-Year Accessibility Plan 2013-2017. Comment 2015 was a reporting year for all Public Sector organizations as defined under the Accessibility for Ontarians with Disabilities Act (AODA). The Accessibility Directorate of Ontario periodically conducts file reviews on selected organizations to confirm that they are in compliance with the Act and its standards. Such reviews are conducted under the authority of sections 16 and 17 of the Act. Earlier this year, the Accessibility Directorate of Ontario advised the Township of North Frontenac that it had been selected for a file review based on its 2015 AODA Self-Certified Accessibility Report. As a result of this

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AGENDA ITEM #a)

audit, the following amendments are required to be made to the Joint Multi-Year Accessibility Plan 2013-2017,

1. Section 7 C – Accessibility Policies and Plan, 2013 – 2017 for the Township of North Frontenac a) The second paragraph on page 10 be amended by changing January 1, 2015 to January 1, 2014 as employees of public sector organizations were required to be trained by this date. b) That the second paragraph following the bullets on page 10 be amended to delete the words, “within six (6) months” and replace with “as soon as practical” as this is the required time frame under the legislation for the training of new employees. c) That the fourth paragraph on page 11 be amended by changing January 1, 2016 to January 1, 2015 as 2015 was the legislated time frame for providing accessible formats upon request. d) That the contact person on page 13 be changed from Steve Riddell to Eric Korhonen, and the contact email be changed from chiefnffd@hotmail.com to firechief@northfrontenac.ca Sustainability Implications Creating barrier-free communities through accessibility planning will enhance the County’s goal of sustainability in both the social and economic pillars of the County’s sustainability plan. As stated in Directions for Our Future, social sustainability is based on equity, diversity, connectivity, democracy and a good quality of life. It further states that economic development takes health, community, education, and environmental and social objectives into account. Financial Implications There are no direct financial implications associated with this report. Organizations, Departments and Individuals Consulted and/or Affected Eric Korhonen, Township of North Frontenac Donna Longmire, Township of Central Frontenac Sherry Corneil, Township of South Frontenac Darlene Plumley, Township of Frontenac Islands

Recommend Report to Council Corporate Services – Amendments to the Joint Multi-Year Accessibility Plan October 19, 2016

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AGENDA ITEM #a)

Joint Multi-Year Accessibility Plan 2013 - 2017

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AGENDA ITEM #a)

Table of Contents

1. Introduction and about the County and Townships

2. Statement of Commitment

3. Background

4. The Frontenac Joint Accessibility Advisory Committee

5. Overview: What have we accomplished so far?

6. The Multi-Year Plan: a. Township of South Frontenac Multi-Year Plan b. Township of Central Frontenac Multi-Year Plan c. Township of North Frontenac Multi-Year Plan d. Township of Frontenac Islands Multi-Year Plan e. County of Frontenac Multi-Year Plan

Frontenac Joint Multi-Year Accessibility Plan 2013 – 2017

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AGENDA ITEM #a)

Introduction This multi-year plan is one piece of the ongoing commitment of the County of Frontenac and all four Townships within the County to making our services and the County more accessible for all. The plan establishes clear directions for how the County and Townships will implement accessibility improvements, as well as the timelines by which we will do so. The plan has been developed in tandem with community members who have provided input and advice into its form and content. The County of Frontenac The County of Frontenac is a primarily rural county with several small hamlets and four townships. As of the 2011 census, the County had a population of 26,375. The County provides services to its residents directly and also shares services with the City of Kingston. These responsibilities include:  Administration  Land Use Planning - including approval authority for plans of subdivision and condominium  Economic Development  Fairmount Home, a municipal long-term care facility operated by the County of Frontenac and funded by the County with contributions from the City of Kingston.  Emergency and Transportation Services including the provisions of land ambulance service for the Frontenac-Kingston region  Frontenac-Howe Islander Ferry, a 24-hour on demand service  Weed Inspection The mission of the County of Frontenac is to efficiently and measurably deliver excellent services, recognized as an employer of choice with dedicated and capable staff, adding value in all areas of service delivery, while simultaneously working to strengthen the capacity of the local municipalities we represent. The Township of North Frontenac The Township of North Frontenac covers 1,164.73 square kilometres and is a lower-tier municipality, being part of Frontenac County and home to over 1,842 permanent residents. In addition, there are an estimated 5,000 seasonal residents, total private dwellings of 2,823, private dwellings occupied by usual residents of 904 and a population density per square kilometre of 1.6. North Frontenac Township provides the following services to its residents:  Administration  Economic Development  Emergency Management  Fire  Police (O.P.P. paid by Township)  Building Department  By-law Enforcement and Animal Control Frontenac Joint Multi-Year Accessibility Plan 2013 – 2017

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AGENDA ITEM #a)

       

Streetlights in Hamlet Areas Road Systems Waste Disposal and Recycling Depots Cemeteries Community Halls Recreation Programs and provide Library Facilities Crown Land Stewardship Program Planning

Statement of Commitment Through accessibility planning and with the advice of the Frontenac Joint Accessibility Advisory Committee, the County of Frontenac and the Townships within the County will strategically identify, remove and prevent as many barriers to persons with disabilities as possible.

Frontenac Joint Multi-Year Accessibility Plan 2013 – 2017

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Page 40 of 65

AGENDA ITEM #a)

Frontenac Joint Multi-Year Accessibility Plan 2013 – 2017

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Page 41 of 65

AGENDA ITEM #a)

Background The Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) is part of the province’s goal of making all of Ontario accessible by 2025. This law sets out firm standards and deadlines for removing barriers to accessibility and accommodating the needs of those with disabilities. A “Disability”, as defined under the Accessibility for Ontarians with Disabilities Act, 2005, includes: (a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device, (b) a condition of mental impairment or a developmental disability, (c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language, (d) a mental disorder, or (e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997; (“handicap”). The first regulation to come from the Act was focused on removing barriers to customer service at private and public sector organizations. This regulation came into force in 2012. The most recent regulation includes three focus areas: Information and communication Addresses the removal of barriers in access to information. Includes information provided in person, in print, on a website, or through other means. Employment Addresses the supports given to employees and those who are being assessed for employment. Transportation Addresses the barriers and supports for transit customers. This multi-year plan is also part of what is required by legislation. The Act requires organizations to establish, implement, maintain and document a multi-year accessibility plan which outlines the organization’s strategy to prevent and remove barriers and meet its requirements under the Regulation. The County and Townships are required to post the accessibility plan on the following websites:

Frontenac Joint Multi-Year Accessibility Plan 2013 – 2017

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AGENDA ITEM #a)

County of Frontenac – www.frontenaccounty.ca Township of North Frontenac – www.northfrontenac.ca Township of Central Frontenac – www.centralfrontenac.com Township of South Frontenac – www.township.southfrontenac.on.ca Township of Frontenac Islands – www.municipality.frontenacislands.on.ca and to provide the plan in an accessible format upon request. The plan must also be updated every five years. The Joint Frontenac Accessibility Advisory Committee In 2002, the County and the four Townships established a Joint Frontenac Accessibility Advisory Committee. The mandate of the Committee is to assist the County and Township Councils in enabling persons with disabilities to have equal access to all opportunities within the County. The Committee holds up to six meetings per year, which are held during the day and last for one or two hours. Committee members currently sit from their date of appointment until December 2014, and are paid a per diem of $75 for each meeting, along with reimbursement for mileage to and from the meeting. The duties of the Committee include: (a)

advise County Council about the legislative requirements and implementation of the accessibility standards and the preparation of accessibility reports and such other matters for which the Council may seek its advice;

(b)

review in a timely manner the site plans and drawings described in section 41 of the Planning Act that the committee selects in terms of how they address the accessibility needs of persons with disabilities;

(c)

perform all other functions as specified by legislation;

(d)

in consultation with Council and Municipal Staff, review new and existing municipal by-laws and policies as applicable;

(e)

work with Council and the community at large to identify and address the needs of persons with disabilities within the community; and

(f)

provide recommendations to Council on the promotion of public awareness and understanding of the needs of persons with disabilities.

The Committee played an important role in the development of this multi-year plan.

Overview: What we have accomplished so far?

Frontenac Joint Multi-Year Accessibility Plan 2013 – 2017

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Customer service standard In 2009, Council adopted the Accessible Customer Service Policy, making the County compliant with Ontario Regulation 429/07. This regulation established accessibility standards for customer service across the province, ensuring that Ontarians receive services based on the principles of dignity, independence, integration and equal opportunity. The County’s Accessible Customer Service Policy commits us to communicating with persons with disabilities using multiple alternative formats, welcoming persons who are accompanied by service animals or support persons, and training our staff in the provision of goods and/or services to persons with disabilities. Along with the Accessible Customer Service Policy, County Council also adopted “How May I Help you?” Accessible Customer Service Best Practices and Procedures. This document provides clear and detailed instructions on how to best serve persons with disabilities. Physical improvements The accessibility of the County office has been improved through several physical renovations. Along with the addition of curb cuts and automatic door openers over the last several years, in October of 2012 the main entrance to the building underwent substantial accessibility renovations. The accessibility of the North Frontenac Township’s Office and Community Halls has been improved as follows: 

     



Administration Office – designated accessible parking spaces available; Ramp installed and power door at front entrance; Walkway around Main Office building leading to meeting room from the office; Open hours posted on front door and outside entrance visible to the designated accessibility parking spaces; Front counter placards reads: ‘Services Also Available in Writing Upon Request’; and Installed a lower counter in Municipal Office. Clarendon-Miller Community Hall – automatic door opener and lighting; Front door has a push bar; and Installed signage for two (2) designated accessible parking spaces. Clarendon-Miller Fire Hall – Chair lift available to upstairs meeting room; and Washrooms are accessible for wheelchairs. Ompah Community Hall – Front entrance accessible; and Two (2) designated accessible parking spaces available. Snow Road Community Hall – Women’s washroom – toilet and sink are correct height; Wheelchair ramp installed; and Two (2) designated accessible parking spaces available. Harlowe Community Hall – Wheelchair ramp at front of building; Washrooms – both accessible by wheelchairs, bars installed, etc.; Two (2) designated accessible parking spaces available; Power door installed at entrance door; and Railings at back steps. Barrie Community Hall – New wheelchair ramp built in 2012; Accessible door installed – 34” door; Front door has a push bar; Rear entrance accessible; Washrooms – accessible for wheelchairs with bars installed; and Kitchen – countertops, sink, etc. are at correct height, etc. and are accessible. Plevna Library – Wheelchair ramp outside and Accessible washroom.

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7 C. - ACCESSIBILITY POLICIES AND PLAN 2013 - 2017 FOR THE TOWNSHIP OF NORTH FRONTENAC STATEMENT OF COMMITMENT The Township of North Frontenac is committed to providing service in a manner that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allow them to benefit from the same services, in the same place and in a similar way as other customers. The Township of North Frontenac established a new Accessibility Reserve Fund in 2009 to assist in funding facility accessibility upgrades. Annually, Managers make recommendations to the Chief Administrative Officer (CAO) for improvements (where possible due to limitations i.e. existing buildings) for consideration during Budget deliberations to Municipal Buildings and the Manager of Community Development seeks out possible Accessibility Grants. ACCESSIBILITY PLAN AND POLICIES FOR THE TOWNSHIP OF NORTH FRONTENAC The Council of the Corporation of the Township of North Frontenac adopted the Accessibility – Customer Service Standards Policy on the 17th day of December, 2009. This 2013-2017 Accessibility Plan outlines the policies and actions that the Township of North Frontenac will put in place to improve opportunities for people with disabilities, including updating existing applicable policies, such as but not limited to, the Procurement Bylaw, Personnel Policy and User Fees Bylaw, etc. to ensure compliance with the Accessibility Act. ACCESSIBLE EMERGENCY INFORMATION The Township of North Frontenac is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary. TRAINING The Township of North Frontenac is committed to provide training to employees and volunteers on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of

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employees and volunteers. The Accessibility Coordinator will ensure Accessibility training will be provided to all new staff and volunteers. The Township of North Frontenac will take the following steps to ensure the following persons receive training regarding the provision of its goods and/or services to persons with disabilities to meet Ontario’s accessible laws by January 1, 2014:  All employees and volunteers;  All persons who participate in developing the Township’s polices; and  All other persons who provide goods or services on behalf of the Township. Contractors and other third parties who act on behalf of the Township shall provide proof of Accessibility Training prior to the commencement of work. The level of training shall be dependent on the trainee’s job description/contract. The Accessibility Coordinator will keep records of the training provided, including dates training is provided and the number of persons trained. For every new hire, training will be provided as soon as practical after a staff person commences their duties. Staff will also be trained on an ongoing basis when changes are made to the policies, practices and procedures. The Accessibility Coordinator will review the Accessibility Policies annually and make recommendations for improvements to the Chief Administrative Officer. The Accessibility Coordinator, with the assistance of the Joint Frontenac Accessibility Advisory Committee, will ensure that training procedures are developed and implemented before the end of 2013. INFORMATION AND COMMUNICATIONS The Township of North Frontenac is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. The Township of North Frontenac will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by January 1, 2014: A comprehensive redevelopment of the Township’s website has been undertaken and the website conforms to the standards of WCAG 2.0, Level A. The Township of North Frontenac will take the following steps to make sure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015: To ensure that the delivery of goods and services to those with disabilities is provided in an effective and timely manner, the customer is invited to provide their feedback using the following methods: Frontenac Joint Multi-Year Accessibility Plan 2013 – 2017

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    

in person; by telephone; in writing; by electronic mail (email) at info@northfrontenac.ca; or on diskette or otherwise.

All feedback, including questions regarding this policy, will be directed to the Clerk’s Department. A response will be provided within twenty-one (21) days. The Township shall ensure the public is notified about the availability of accessible formats and communication supports. The notice shall be given by posting the information: (i) at a conspicuous place on the Township of North Frontenac’s premises; (ii) on the Township’s official website – www.northfrontenac.ca; or by such other method as is reasonable in the circumstances. The Accessibility Coordinator and the Chief Administrative Officer shall work in conjunction with the applicable Managers to review the Township’s current feedback processes and recommend updates. The Township of North Frontenac will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2015: The Township shall ensure to: Provide or arrange for the provision of accessible formats and communication supports for persons with disabilities upon request;  Provide the accessible format in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons, and;  Consult with the person making the request in determining the suitability of an accessible format or communication support. 

The Township of North Frontenac will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021: A comprehensive redevelopment of the Township’s website shall be undertaken to ensure the website conforms to the standards of WCAG 2.0, Level AA. EMPLOYMENT The Township of North Frontenac is committed to fair and accessible employment practices. We will take the following steps to notify the public and staff that, when requested, the Township of North Frontenac will accommodate people with disabilities during the recruitment and interview processes and when people are hired:

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The Township shall ensure that all job postings include a notice informing prospective applicants and employees that accommodations are available upon request. The notice shall be posted in accordance with our Personnel and Employment Policies and Procedures. Should a candidate request accommodation, the Chief Administrative Officer and the applicable Manager(s) shall consult with the candidate and provide or arrange for the accommodation that takes into account the applicant’s accessibility needs due to a disability. At the time of offer, the Chief Administrative Officer will notify the candidate in writing of the Township’s policies for accommodating employees with disabilities. The Accessibility Coordinator in conjunction with the Chief Administrative Officer will review and update the Township’s training material to ensure that it adequately addresses the Township’s policies used to support its employees with disabilities, including the provision of job accommodations. The Accessibility Coordinator shall provide updated information to employees whenever there is a change to the Township’s policies on the provision of job accommodations. The Accessibility Coordinator shall develop procedures to address accessible formats and communication supports for employees. These procedures shall provide or arrange for the provision of accessible formats and communication supports for information that is needed for an employee to perform his/her job, and information that is generally available to employees in the workplace. The procedures will also ensure that the Township consults with an employee who requests such an accommodation. The Township of North Frontenac will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability: The Accessibility Coordinator in conjunction with the Chief Administrative Officer and applicable Managers, when required, shall develop and have in place a documented accommodation and return to work policy for specific employee(s) with disabilities. We will take the following steps to ensure the accessibility needs of employees with disabilities needs are taken into account: The Township is currently utilizing an annual performance evaluation. The Accessibility Coordinator in conjunction with the Chief Administrative Officer and applicable Managers will update it as necessary to integrate the accessibility needs of employees with disabilities as well as individual accommodation plans.

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The Township of North Frontenac will take the following steps to prevent and remove other accessibility barriers identified: The Township of North Frontenac has appointed an Accessibility Coordinator who shall ensure all employees are trained on the importance of the Accessibility Act and continue to keep Council, the Chief Administrative Officer and Managers updated on the requirements of the Act. The Accessibility Coordinator will continue to use the Joint Frontenac Accessibility Advisory Committee as a resource; and the Accessibility Coordinator shall continue to be responsible for recommending to the CAO solutions for the removal of identified barriers. FOR MORE INFORMATION For more information on this Accessibility Plan, please contact Eric Korhonen, Director of Emergency Services/Fire Chief - Accessibility Coordinator at:  

Phone: (613) 479-0072 Email: firechief@northfrontenac.ca

Accessible formats of this document are available free, upon request, from the Municipal Office and on the Township’s official website – www.northfrontenac.ca

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7 E - Accessibility Policies and Plan for the County of Frontenac This 2013-2017 accessibility policies and plan outlines the policies and actions that the County of Frontenac will put in place to improve opportunities for people with disabilities. Statement of Commitment The County of Frontenac is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. Through accessibility planning and with the advice of the Frontenac Joint Accessibility Advisory Committee, the County of Frontenac will strategically identify, remove and prevent as many barriers to persons with disabilities as possible. Accessible Emergency Information The County of Frontenac is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary. Training The County of Frontenac will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. The County of Frontenac will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2014: The County of Frontenac has implemented training procedures to meet the requirements of the Customer Service standards. The County will expand these procedures to ensure that the following persons are trained to meet Ontario’s accessibility laws, the Integrated Accessibility Standard, and the Human Rights Code. (a) all employees, and volunteers; (b) all persons who participate in developing the organization’s policies; and (c) all other persons who provide goods, services or facilities on behalf of the organization. The method and amount of training shall be dependent on the trainee’s role in terms of accessibility. Consistent with current practices, training records shall be Frontenac Joint Multi-Year Accessibility Plan 2013 – 2017

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kept, including the dates when the training is provided and the names of the individuals to whom the training was provided. For new employees, training shall be provided to each person as soon as practical after he/she is assigned the applicable duties, but no later than 6 months after a person commences employment with the County of Frontenac. Training shall also be provided on an ongoing basis in connection with changes to the policies, practices and procedures concerning the County’s accessibility policies and procedures. The Clerk’s Department, in conjunction with Human Resources and the Occupation Health Nurse, will ensure that the expanded training procedures are developed and implemented before the end of 2013. The Frontenac Joint Accessibility Advisory Committee shall be consulted throughout this process. Information and Communications The County of Frontenac is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. The County of Frontenac will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by January 1, 2014: A comprehensive redevelopment of the County’s website will be undertaken before the end of 2012. The new website will conform to the standards of WCAG 2.0, Level A. Current processes allow for the creation of accessible documents upon request, provided they remain in digital format. Ahead of the 2014 deadline, the County shall review and update its content creation policies and practices to ensure that any new content made available on the website conforms to WCAG 2.0, Level A, and is available in an accessible format. Staff members responsible for creating content for the website shall be trained in these policies and practices. The County of Frontenac will take the following steps to make ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2014: In response to the Customer Service Standard, the County of Frontenac has established a process for receiving and responding to feedback regarding the manner in which goods and services are provided to persons with disabilities, and has made information about the process readily available to the public. The feedback process permits persons to provide their feedback using the following methods: (i) in person; (ii) by telephone; Frontenac Joint Multi-Year Accessibility Plan 2013 – 2017

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(iii) (iv) (iv)

in writing; by electronic mail at info@frontenaccounty.ca; or on diskette or otherwise.

All feedback, including questions regarding this policy, is directed to the Clerk’s Department. A response can be expected within ten (10) working days. These practices shall be continued and expanded to encompass all County operations. The County shall ensure that the public is notified about the availability of accessible formats and communication supports. The notice shall be given by posting the information: (i) at a conspicuous place on the County of Frontenac premises; (ii) on the County’s official website – www.frontenaccounty.ca; or by such other method as is reasonable in the circumstances. Prior to the end of 2013, the Clerk’s Department shall work in conjunction with the Communications Officer to review the County’s current feedback processes and recommend updates. The Frontenac Joint Accessibility Advisory Committee shall be consulted throughout this process. The County of Frontenac will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2015: A County-wide Communications Plan is being drafted with a completion goal of 2014. The Communications Plan will encompass communications strategies for Staff, County Council and Advisory Committees of County Council. Strategies will ensure that all publicly available information is made accessible by January 1, 2014. Accessibility strategies shall require the County to: 1) Provide or arrange for the provision of accessible formats and communication supports for persons with disabilities upon request; 2) Provide the accessible format in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons, and; 3) Consult with the person making the request in determining the suitability of an accessible format or communication support. Further, the County Communications Plan shall ensure that the public is notified about the availability of accessible formats and communication supports. The notice shall be given by posting the information: (i) at a conspicuous place on the County of Frontenac premises; (ii) on the County’s official website – www.frontenaccounty.ca; or by such other method as is reasonable in the circumstances. The County of Frontenac will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021: Frontenac Joint Multi-Year Accessibility Plan 2013 – 2017

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A comprehensive redevelopment of the County’s website will be undertaken before the end of 2012. Conformity with WCAG 2.0, Level AA has been integrated into the website project proposal. At a minimum, this will allow the website to transition to WCAG 2.0, Level AA well before the 2021 deadline. Ahead of the 2021 deadline, the County shall review and update its content creation policies and practices to ensure that any new content made available on the website conforms to WCAG 2.0, Level AA, and is available in an accessible format. Staff members responsible for creating content for the website shall be trained in these policies and practices. Beginning in 2013, Information Services will undertake quarterly website validations to ensure ongoing conformity with WCAG 2.0 standards. Employment The County of Frontenac is committed to fair and accessible employment practices. We will take the following steps to notify the public and staff that, when requested, the County of Frontenac will accommodate people with disabilities during the recruitment and assessment processes and when people are hired: Human Resources will amend its recruitment procedures to ensure that all job postings include a notice informing prospective applicants and employees that accommodations are available upon request. The notice shall also be provided by posting the information: (i) at a conspicuous place on the County of Frontenac premises; (ii) on the County’s official website – www.frontenaccounty.ca; or by such other method as is reasonable in the circumstances. The County currently informs candidates selected for assessment that accommodations are available upon request in relation to the materials to be used in the assessment. Human Resources will ensure that this notice is provided in writing to the applicant when the assessment is scheduled. Should a candidate request accommodation, Human Resources shall consult with the candidate and provide or arrange for the accommodation that takes into account the applicant’s accessibility needs due to a disability. At the time of offer, Human Resources will notify the candidate in writing of the County’s policies for accommodating employees with disabilities. In 2013, Human Resources will review and update the County’s orientation and training material to ensure that it adequately addresses the County’s policies used to support its employees with disabilities, including the provision of job accommodations. This training shall be provided to each person as soon as practical after he/she is assigned the applicable duties, but no later than 6 months after a person commences employment with the County of Frontenac. Human

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Resources shall provide updated information to employees whenever there is a change to County policies on the provision of job accommodations. In 2013, Human Resources shall develop procedures to address accessible formats and communication supports for employees. These procedures shall provide or arrange for the provision of accessible formats and communication supports for information that is needed for an employee to perform his/her job, and information that is generally available to employees in the workplace. The procedures will also ensure that the County consults with an employee who requests such an accommodation. The County of Frontenac will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability: Working in conjunction with Human Resources, the Occupational Health Nurse shall review the County’s current accommodation and return to work policy. A process for developing individual accommodation plans shall be integrated into the policy in 2013. We will take the following steps to ensure the accessibility needs of employees with disabilities needs are taken into account if the County of Frontenac is using performance management, career development and redeployment processes: The County’s current Performance Management and Appraisal system is used in all three processes of performance management, career development, and redeployment. In 2013, Human Resources shall review the system and update it as necessary to integrate the accessibility needs of employees with disabilities as well as individual accommodation plans. The County of Frontenac will take the following steps to prevent and remove other accessibility barriers identified: The mandate of the County Accessibility Staff Committee is to serve as the county’s primary internal resource for identifying potential and actual barriers to accessibility. The Staff Committee is comprised of at least eight staff members who represent the County’s various departments, and meet regularly to develop recommendations for maintaining and improving accessibility. For more information For more information on this accessibility plan, please contact Jannette Amini, Manager of Legislative Serives/Clerk at:  

613-548-9400 x 302 Email: jamini@frontenaccounty.ca

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Accessible formats of this document are available free upon request from: Jannette Amini, Manager of Legislative Services/Clerk  

613-548-9400 x 302 Email: jamini@frontenaccounty.ca

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Appendix C

Report 2016-122 Committee Report To:

Chair and Members of the Community Development Advisory Committee

From:

Kelly J. Pender, Chief Administrative Officer

Prepared by:

Alison Vandervelde, Community Development Officer

Date of meeting:

November 10, 2016

Re:

Community Development Officer – Activity Report

Recommendation This report is for information purposes only. Comments Recent and ongoing activities include:

1. Meetings with new Brand Ambassadors, bringing total to 37 (as of November 7): o Smart’s Marina Ltd – Pauline Smart o Fernleigh Lodge – Kevin Phillips o Frontenac Farmers Market – Debbie Harris Sterling o Verona Hardware – Chad van Camp o Cardinal Café – Rob Moore o Seed to Sausage – Mike McKenzie o Sharbot Lake Country Inn & The Crossing Pub – Sandra White o Frontenac News – Jeff Green o Ewe Can Knit – Heather Woodyard o Memory Lane Flowers & Gifts – Christine Kennedy o The Point Restaurant – Carolyn Teal

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o West Palmerston Cottages – Darwyn Sproule o The Cheesecakery – Stephanie Newman o Frontenac Home Sales – Rubi Sulyma o TR MacMunn Signs – Rodger MacMunn o Food Less Travelled – Kim Perry o Sherwood Park Campground – Daniel Vaillancourt o Nowell Motors Ltd – John Nowell o Cherryl Brown - Dominion Lending Centres – Cherryl Brown o Bear Root Gardens – Kate Joslin o Robinson Excavating – Spencer and Heather Robinson o Adam Rayner - Sutton Group Realty – Adam Rayner o Wolfe Island Pub and Pizzeria – James Kirkham o Back 40 Artisan Cheese – Jenna Fenwick o Jenna Rose Textiles – Jenna Fenwick o Gray’s Grocery – Jonathan DesRoche o Frontenac Outfitters – Larry & Christine Showler and Cory Davis o Kingston & Area Ice Stock Club – Chris Hammer o Cox Bus Lines Ltd – Jen & Mitch Cox o Double S Sports & Marina – Denis Bedard & Rose Boivin o Polished Spa – Holly Labow o EJH Creations – Betty Hunter o Natural Capital Resources – Kathy Wood o Loughborough Inn – Harvey Webster 2. Meetings with Other Organizations / Individuals o Frontenac Islands – Darlene Plumley, Chief Administrative Officer o Frontenac Arch Biosphere – Don Ross, Vice President o Land O’ Lakes Tourism Assoc. – Jennifer Fitzpatrick, Executive Director o KFL&A Public Health – Miranda Iezzi, Public Health Inspector o KEDCO – Ella Vanderburgt, Business Development Officer o L&A County – Tracey Snow, Business Development Officer o Frontenac County Councillors Doyle and Nossal o A commercial property owner regarding challenges and available space o Haliburton Highlands – Director of Tourism, Amanda Virtanen regarding their branded promotional items program Information Report to Community Development Advisory Committee Community Development Officer Activities Report November 10, 2016

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o Frontenac Cider Cottages – Joan Hollywood o Ontario Highlands Tourism Organization – Julie Mulligan o Goodfellow’s Flowers – Rimpy Kaillon o Hank Connell, Sugarwoods Farms 3. Attendance at the following: o September Frontenac Island Township Meeting – Presented Brand o September Central Frontenac Township Meeting – Presented Brand o September Ontario East Municipal Conference o September North Frontenac Economic Development Task Force Meeting o September South Frontenac Township Meeting – Presented Brand o October Opening morning for Muddy Waters Restaurant, Verona o Land O’ Lakes Tourism Association AGM – Presented Brand 4. Have done two media interviews, resulting in positive exposure for the Brand Ambassador Program: in the Frontenac News and the Kingston Region News 5. Available Commercial Land Listing Have secured an agreement with the Kingston & Area Real Estate Association for access to their data feed of listed commercial properties. 6. Submission to EDCO 2016 Marketing Awards Have submitted the regional brand to the Economic Developers Council of Ontario (EDCO) 2016 Marketing Awards, which will be announced in February 2017. On the heels of the EDAC award, this honour would contribute to the continued positive momentum of brand recognition. 7. Continue development of framework for web portal Ongoing work with Web Development Company toward creation of web portal. 8. Continued implementation of brand awareness (social media). In conjunction with Communications Officer, have posted 27 Brand Ambassadors on Facebook (as of November 7). The rich content generated by the brand ambassador program lead to impressive social media growth: o Impressions of page posts: 198,050 o The number of unique people who have engaged: 13,216 o An increase of 476 likes to the County Facebook page

Information Report to Community Development Advisory Committee Community Development Officer Activities Report November 10, 2016

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Sustainability Implications In all that we do in the name of economic development in the Frontenacs, we will live by a set of principles that balance the economy, environment, social, and cultural interest of our communities. Financial Implications Falls within the budget of the Planning and Economic Development department. Organizations, Departments and Individuals Consulted and/or Affected Members of Community Development Advisory Committee County Council & staff Township of Frontenac Islands Township of South Frontenac Township of Central Frontenac Township of North Frontenac Frontenac Community Futures Development Corporation Residents of the County of Frontenac Local Businesses

Information Report to Community Development Advisory Committee Community Development Officer Activities Report November 10, 2016

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AGENDA ITEM #a) COMMUNITY DEVELOPMENT OFFICER ACTIVITIES

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Sources: Esri, HERE, DeLorme, Intermap, increment P Corp., GEBCO, USGS, FAO, NPS, NRCAN, GeoBase, IGN, Kadaster NL, Ordnance Survey, Esri Japan, METI, Esri China (Hong Kong), swisstopo, MapmyIndia, © OpenStreetMap contributors, and the GIS User Community

Data Source: OGDE, ESRI & The County of Frontenac. Created: Oct 25th, 2016 Reference: Produced by the County of Frontenac with data supplied under license by members of the Ontario Geospatial Data Exchange. The County of Frontenac disclaims all responsibility for errors, omissions or inaccuracies in this publication.

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Jannette Amini Subject:

FW: Rick Hansen Grants - outdoor exercise equipment

—–Original Message—-From: Janet Gutowski Sent: Wednesday, November 16, 2016 6:53 PM To: Jannette Amini jamini@FRONTENACCOUNTY.CA Cc: Anne Marie Young Ayoung@FRONTENACCOUNTY.CA Subject: Rick Hansen Grants - outdoor exercise equipment Hello all, It’s come to my attention that the Rick Hansen Foundation has some significant grant money available. I thought the Accessibility Committee and others may want to consider applying. One possible project is outdoor fitness equipment. Rudy and Joan Hollywood who are members of the District 3 Rec Committee have been fundraising for sometime with a goal of installing outdoor recreation equipment in a public location near the K&p trail. If the equipment is accessible I think there is a greater chance of success. Perhaps collaboration may have some value. http://www.rickhansen.com/access4all Good luck to all. Sincerely, Janet “May your home always be too small to hold all your friends. "

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Jannette Amini From: Sent: To: Subject:

Janet Gutowski Monday, November 07, 2016 4:59 PM Jannette Amini Fwd: Introducing the Accessible Cities Award

Hi Jannette, Dawn Campbell is employed by the Rick Hansen Foundation. She has passed something interesting along. I thought the Accessibility Committee may have some interest. Best wishes to all. Sincerely, Janet

“One way to get the most out of life is to look upon it as an adventure.” William Feather � Begin forwarded message: From: Dawn Campbell dcampbell@rickhansen.com Date: November 7, 2016 at 10:23:04 AM EST To: ‘Janet Gutowski’ Subject: FW: Introducing the Accessible Cities Award Thought you might know some people that would be interested in this. Dawn From: Carol Nelson Sent: Friday, November 04, 2016 3:43 PM To: All Staff AllStaff@rickhansen.com Subject: Introducing the Accessible Cities Award

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Hi Everyone, We are excited to announce the launch the Rick Hansen Foundation Accessible Cities Award! This new national Award is designed to inspire efforts towards greater accessibility in the built environment by recognizing both Canadian municipalities’ as well as the private sectors’ efforts to improve accessibility in the built environment. We want to hear their stories and learn about the efforts cities are making to promote universal access and improve the lives of people with disabilities. This award will acknowledge their initiatives, highlight best practices, and measure our collective progress as we move towards a fully accessible Canada. The Accessible Cities Award is an opportunity to shine a light on leaders in our built environment and a symbol to their community and partners that their municipality cares and works to improve the quality of life for all members of our community. As part of this initiative we’re asking Canadian municipalities: What’s your city doing to create a barrier-free and inclusive environment? Who Can Apply? Canadian municipalities both large and small are encouraged to apply. Three winners will be chosen, acknowledging a first, second and third place. Municipalities will also be invited to nominate up to five places or spaces (public or private sector) in their city that exemplify best practices in universal access. Up to five

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winning places will be inducted into the Accessible Cities Circle of Excellence. How to Apply It is easy to apply. There is no cost to do so, and the application process is straightforward. The application form, along with helpful information, can be found on our website. Key Dates •

Applications open – November 1, 2016

•

Applications close – March 3, 2017

•

Results to be announced – late May 2017

I encourage you to find out more about the Award on our website and to review the FAQs. And maybe even encourage someone you know at your local municipality to apply! All of these steps add up to our collective goal of a fully accessible Canada.

Sincerely,

Carol Nelson Vice President of Marketing and Awareness Rick Hansen Foundation

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From Janet Gutowski advising of the Accessible Cities Award

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AGENDA ITEM #c)

Promoting a Culture of Accessibility and Inclusion December 5, 2016

REGISTER NOW

The Ontario Municipal Social Services Association’s one-day forum will highlight new, exciting and innovative thinking and projects that promote accessibility and inclusion in our communities.

Building Accessible Communities Some of the most exciting and innovative developments in accessibility are happening at the community level. This one-day forum will showcase emerging and best practices on building inclusivity in all aspects of our lives: work, community, the built environment and more.

Keynote Speaker - Gil Penalosa 8 80 cities is an organization centred on a simple but powerful philosophy – if you create a great city for an 8-year-old and an 80-year-old, you will create a successful city for all people. A dynamic motivational speaker, Gil will inspire everyone in the room to help create change wherever they are.

Featured Sessions

Who Should Attend?

Hotel Accommodation

Developmental Services Housing Task Force: Innovative Housing Solutions for Persons with Developmental Disabilities.

Public sector employees, stakeholders, partners and people interested in making their programs, services and communities more inclusive.

Promoting a Culture of Accessibility, Adaptability and Inclusion in Public Sports and Recreation

The forum will be of interest to employers, business leaders, community developers, planners, economic development and tourism professionals and more.

Book your hotel room by Thursday, November 10, 2016 to be eligible for the group rate of $119 plus applicable taxes.

Innovative Housing Solutions for Persons with Developmental Disabilities Age-Friendly Communities: Building Accessible and Inclusive Communities for Older Adults in Ontario More about the Forum

From the Accessibility Directorate of Ontario invitation to …

Reservations can be made by phone at 1-800-243-5732 or 416-595-1975 or online. Please reference the OMSSA Accessibility Forum when making your reservation.   Chelsea Hotel 33 Gerrard St. W Toronto, Ontario

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