Body: Council Type: Document Meeting: Regular Date: 2018 Collection: Agenda Attachments Municipality: Frontenac County
[View Document (PDF)](/docs/frontenac-county/Item Attachments/Agenda Item/2018/April/Corporate Services Survey (all)/DRAFT 2018 Corporate Services Internal Customer Service_ Measuring Success Survey.pdf)
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4/19/2018
DRAFT 2018 Corporate Services Internal Customer Service: Measuring Success Survey
DRAFT 2018 Corporate Services Internal Customer Service: Measuring Success
This brief survey will collect your feedback on four units within Corporate Services: Information Services, Finance, Human Resources, and the Clerk’s Office. Your answers are totally anonymous. We have no way of identifying individual respondents, nor do we want to. The results of this survey will be used to improve the services we provide to you, our internal customers. Results will also be used in the business plans for each unit to measure improvements year after year.
Please indicate the department for which you work. Your answers to this survey remain totally anonymous. Answering this question will give us a better idea of where we need to focus our improvement efforts. Fairmount Home Corporate Services / Planning & Economic Development Emergency & Transportation Services
How often do you interact with each unit? Daily
Weekly
Monthly
Approximately Once or 6 times a year twice a year
Never
Information Services (incl. GIS) Finance (incl. Payroll & Benefits + Accounts Receivable & Payable) Human Resources & Occ Health Clerk’s Office (incl. County Reception and Communication)
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DRAFT 2018 Corporate Services Internal Customer Service: Measuring Success Survey
- For each unit, please indicate your level of agreement with the following statements: Information Services (incl. GIS)
Finance (incl. Payroll & Human Resources & Occ Benefits + Accounts Health Receivable & Payable)
Clerk’s Office (incl. County Reception & Communications)
Staff are approachable Staff maintain confidentiality Staff communicate professionally Staff are knowledgeable in their area of expertise Staff meet my requests in a timely manner The quality of service meets or exceeds my expectations If you have suggestions for improvement, please include them here. Please be specific to allow for informed decision making.
- Please rate your level of satisfaction with Information Services tools: Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
N/A
Internet Access Email Telephone Website Intranet Hardware https://www.surveymonkey.com/r/3YKHXBC
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Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
N/A
Software If you have suggestions for improvement, please include them here. Please be specific to allow for informed decision making.
- Please rate the effectiveness of Human Resources and Occ Health services: Very Effective
Effective
Very Ineffective Ineffective
N/A
Providing support, assistance and follow up to staff as requested Recruitment and selection process Policy and Collective Agreement interpretation Job description development, updating, job evaluation, research, and analysis Coaching (advice, counsel, feedback, conflict management) Leading, planning and implementing effective wellness strategies Guidance and assistance with absenteeism issues Guidance and assistance in modified work plans / return to work Support in implementing effective attendance management strategies Providing best practice processes in infection control and prevention If you have suggestions for improvement, please include them here. Please be specific to allow for informed decision making.
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DRAFT 2018 Corporate Services Internal Customer Service: Measuring Success Survey
- Regarding the Finance Unit… Yes
No
N/A
Is your payroll processed accurately? If you have suggestions for improvement, please include them here. Please be specific to allow for informed decision making.
Is the accounts payable process efficient for your department? If you have suggestions for improvement, please include them here. Please be specific to allow for informed decision making.
Are you confident all required financial reporting specific to your department is completed by the deadline? If you have suggestions for improvement, please include them here. Please be specific to allow for informed decision making.
Are you confident all required financial reporting specific to your department is accurately prepared? If you have suggestions for improvement, please include them here. Please be specific to allow for informed decision making.
- Do you feel informed about County Council decisions and activities? Yes Somewhat, but communication could be better No, and I would like more information Not really, but I am fine with the amount of information I receive Comments
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DRAFT 2018 Corporate Services Internal Customer Service: Measuring Success Survey
Are you comfortable filing documents in TOMRMS (our electronic filing system)? I don’t use TOMRMS Yes - and if I can’t file or find something, I refer to the scope notes No - I would like additional training Comments
If you have any other comments or concerns you feel haven’t been addressed in this survey, please include them here. Please be specific to allow for informed decision making.
Thank You!
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